Esperamos — Hotel in Windermere

TERRIBLE. When I booked the woman was so sweet and friendly. She ONLY told me to send a proof of payment, which I did immediately. She acknowledged receipt of it. She calls me the next day, rudely, to say that she has not received my payment, and that other people want to book and that if the payment has not reflected, she has to give it away. I told her she did not tell me to make an instant payment or inform me of the policy. She threatened with lawyers etc that this is just their policy?! She had to tell me first? She had nothing to say to any facts I told. I am so mad. I made reference to section 40 of the consumer protection act. Also she definitely has no lawyers - you're going to spend thousands on a lawyer over a R550 booking?! A liar and a scam. She still has my money. She blocked me on WhatsApp. I have screenshots of everything.

Update: I did receive my refund :) still a...

The staff is very friendly and helpful and the place was clean they know how to make their guests feel welcomed, thank you to everyone interacted with you are all amazing from the security guard to the...

Went for a meeting .... had a few drinks .... was suprised they sold courts .... so big up ten points for that and the staff...