Hostal Tokio — Hotel in Madrid

Since the moment i talked on the phone with this lady to notify i was comming a bit late for check-in, i knew i wasn't going to like her. Bad-mannered, bossy and unfriendly lady.||||She gave us the keys of the Hotel (which i decided to try before leaving the Hotel for a night walk) and turns out the main key wasn't working at all. So i had to ring the bell and call her and she came out very upset and complaining that i couldn't use the keys ( one was broken trying to open the door ). She tried them and indeed they didn't worked and i was laughing in her face. She told me i will have to pay 3 Euros for breaking the key and that nobody had problems with the keys before.. So i told her i was never before mistreated in a Hotel in my whole life.. and that she should do her Job with good manners.. Really upsetting behaviour. Somebody should teach her how to treat the clients or replace her as soon as possible.||||Beside this, sound proof.. doesn't exist. You will hear everything from the rooms next door and for sure they will hear everything you do. Loud party outside until 6am.. impossible to sleep and to have a rest.||||The only good thing about this Hostel, is the location..||||Nevertheless, RUN AWAY FROM...

The room conditions at the hotel where I stayed with my family were normal; after all, one cannot expect more for the price paid. However, there was no mention of the nightclub located underneath the hotel, and due to the incessant noise that lasted until 7 a.m., which sounded as if people were partying inside our room, we couldn't sleep. As a result, when we wanted to cancel the second night and change hotels, we were told to write directly to the booking platform without any assistance. Furthermore, in the response sent from the hotel to the booking platform, they claimed that the reservation was made for a child of 5 years old, but we arrived with our 10-year-old child (they couldn't have missed the birthdate in the passport). How can such a lie be told, it's unbelievable. The staff, using the excuse of not knowing a single word of English, can do as they please. In response to their rude remarks, such as 'If you want to listen to bird sounds, don't stay in the city center,' I can only say that we stayed at another hotel, just 200 meters away and on the main street, for the second night and didn't hear any noise at all. My only advice is to never stay...

Stayed for 4 nights with my mother, we had a lovely and spacious room with one double bed plus one single. Both comfy matress and pillow. Room was simple but spotless. The private bathroom was spotless and the shower worked perfectly. It is located in a lively neighbourhood so it has its cons and pros. Street can get a noisy at night, specially on the weekends but that's any capital city and specially in a warm country. It was very quiet during our mid week stay, even with the balcony doors open at night. Staff was friendly and helpful with our request and curiousity :-) Would definetly recommend as it was one of the most economic places we could find that didn't share a bathroom and the location is superb for walking pretty much anywhere in the central area of Madrid. Plenty of lovely food and drink options...