Los Arcos — Hotel in Madrid

I wish I could give this hotel zero stars, because it was the worst experience of my life. The staff was rude, incompetent, and unprofessional. They literally could not communicate with me or each other. The receptionist was always angry and impatient, and she refused to help me with anything. She even yelled at me when I asked for a simple thing like a map or a taxi. The manager was no better, he ignored my complaints and treated me like I was invisible. The room was dirty, smelly, and falling apart. The bed was uncomfortable, the sheets were stained, and the pillows were lumpy. The bathroom was disgusting, the shower was broken, and the toilet was clogged. The air conditioner was noisy, the TV was fuzzy, and the Wi-Fi was slow. The breakfast was bland, the coffee was cold, and the service was slow. The location was terrible, the neighborhood was noisy, and the view was ugly. I hated every minute of my stay at Los Arcos, and I will never come back. Do yourself a favor and avoid this hotel at all costs. It is...

Budget stay yes, but a very poor quality. On the whole clean, but facilities generally poor. Shower did not have a base to fix to the wall so had to be hand held. Bathroom mirror had the only light for the room, three bulbs, two missing exposing live holes capable of electrocution. Shower curtain fixed to an old piece of copper pipe, hand bent which had fractured at the centre, the fracture taped up with yellow electrical insulation tape and the shower curtain rail fixed to the ceiling with a bungee rope. Room cleaning by request only rather than by expectation. One of the bed covers had what we suspected to be a nail varnish stain, despite this being evident/visible throughout the stay, the covers weren't changed.||||The Wi-Fi was excellent and allowed streaming. The location is superb, smack bang in the busiest area. The staircase had loads of character and was worn through decades of use. The positives however were fare outweighed by the negatives and we...

We have been so pleased with this accommodation for our three nights in Madrid. Being so central meant we were always close to where we wanted to go. Small room but enough hangers and shelf space for what we needed. Bathroom was big enough and despite having to hold the shower head it was always hot water and it meant we didn't waste water as shown on a please save water sticker on the wall. Key access meant that we were free to come and go when wanted. Three very quiet nights sleep, temperature of room perfect wuth door open on to courtyard throught the night. Helpful staff, no English, but broken Spanish was enough to see us ok. It was great we could leave luggage and only €2 a piece. Stairs...