Muthu Perla Hotel, Tenerife — Hotel in Puerto de la Cruz

I believe in starting how I mean to go on. In that spirit, upon entering the Hotel Perla you are given you're room key, hotel information and a welcome note. ||||THAT note was the most welcome we felt our entire stay.|||| We were constantly looked down on by the elderly guests the entire time. Had we known younger guests weren't wanted at the hotel we would have booked elsewhere but there was no information to state this. All but two of the staff members were miserable. The nice ones being the bartender Diego and the lifeguard James. The other staff were awful though, in particular one of the other barmen who's name no one would ever give me and sadly the only way I can describe him is bald and rotund.|| He was always looking at us as if we were something he stepped on, constantly making us feel like were a nuisance just for asking for a coffee (which takes about four seconds to make) and even going so far as to talk s* about us right Infront of us. He assumed we spoke no Spanish. He was wrong! But the most insulted we felt is when he mocked us for saying gracias each time he served us. I apologise but my mother raised me with manners. He shook his head at us and said "gracias, always gracias" which may be confusing to read but in the context of the moment it was clearly a dig. Hi is without doubt the worst employee there.||||I understand that they may not be used to having seven men all staying together. All of varying ages but it was my cousin's 21st birthday and so we came to this beautiful island to make the day special for him. ||We realised early on that the younger members of the group required some looking after and so to appease the other guests we made sure each time we went to the bar we went outside and sat right down at the bottom, past the pool where no one else sat just so we were out the way.|| The music was dated and very loud and is more catered to dancing in groups. So in our little corner we put our own music on and being Brits we like a good sing along. This just led to more dirty looks. EVEN on the nights when just two of us would go up and have a friendly game of pool (they were actually snooker balls on a pool table but that's neither here nor there) we were still treated like crap.|| ||The worst part is we were unaware of the hotel's feelings about us because nobody said anything to us until day six when another British guest approached us and said that they had approached him and asked him to ask us to keep it down. At the time they asked him, he refused to do so as he was just one man with his wife and we were seven men and while I'll argue that we are in no way intimidating, neither are we particularly small.||It was not his responsibility to talk to us. That lies solely with the hotel!||||I don't want to go on too much longer but to sum up: ||From our experience The Hotel Perla has 'ok' catering but it's hospitality is practically none existent. ||||The food is varied but the temperature is all over the place and there's not really anything that can be made into a meal. It's just random. ||The same applies to the house keeping. My room was serviced every day and by that I mean they made the bed and closed the curtains. That was the extent of it. But my cousin's room next to mine wasn't serviced once despite having the please service sign on the door the whole time.||||I've worked in the catering and hospitality sector for years now and I would never dream of treating anyone the way we were treated. Everyone has bad days but it's called putting on a happy face. ||||I will definitely come to the beautiful canary islands again but I WILL NEVER RETURN TO THE HOTEL PERLA!||||Hotel aside we had a great time in a beautiful location and I would recommend it...

We stayed for the last week of November and I can honestly say it was one of the best holidays I've had. We requested a room higher up before we arrived and were given a great room on the 6th floor with a perfect view of Mount Tiede. On arrival the reception staff were so friendly and welcoming. Lunch finished at 3pm, we arrived at 2.45pm and they insisted we had lunch even though the restaurant was about to close. They allowed us to leave our bags in reception so we had time to eat. We didnt feel rushed in the slightest. As we were all inclusive we chose our drinks and were given a full bottle of wine, which started the holiday perfectly after travelling for nearly 10 hours. We popped to the local shops after lunch and when we got back we had been left a bottle of bubbly and a plate of fruit in our room. The room itself was very clean and a good size. We bought a travel kettle as I had read they didnt have them in the room. However my husband found out we could have requested one so no drama there. ||||The food throughout was really nice and there was a great choice. Luckily we love seafood so there was always something we liked. I would add that they offer a lot of traditional Canarian food which we personally prefer. So if you are looking for burger and chips then maybe all inclusive isn't for you at this hotel.||||The all inclusive drinks are served from 11.00am to 23.00pm which I think is more than adequate. The barman in the evening (I didnt get his name, a bald gentleman) was really lovely and had our drinks ready when he saw us walking towards the bar. There was also a lovely guy during the day who treated us the same way. Our measures soon became more vodka than orange!!!!! The barman got to know us so luckily we didnt have to remember to take the all inclusive time everytime we went to the bar.||||Moving on to the entertainment. Yanira the entertainments girl was INCREDIBLE. She really knew how to get everyone involved and she really made our holiday special. The entertainment isn't to everyone's taste, but for us we had the best time. She is an asset to the hotel group. ||||We are a couple in our mid 40s and probably one of only a couple of English couple at the hotel when we were there. Most of the guests were Spanish or German. Although there was a significant language barrier, Yanira managed to get everyone together and through her we felt really included and always got a smile and a hello from the other guests.||||The location of the hotel is tucked out of the way and nice and peaceful. I would recommend a hire car and if you have mobility issues maybe find a way to get to the local shops by taxi as everything is on a hill.||||Overall the hotel is really charming with fantastic staff and great food. I would say if you are in your 20s and looking for the Tenerife nightlife then maybe this hotel is not for you. There was a group of younger Germans whilst we were there and there constant loud talking until 2 or 3am was annoying. This was not the hotels fault in any way and I am sure had I spoken to reception they would have dealt with it.||||We will definately return as it was an incredible week. Thanks to all of the staff for there hospitality.||||Dont believe everything you read in reviews as everyone has different ideas. We thought the hotel would just be a base, but it turned out that we spent more time at the hotel than we did going out as it was so relaxing. Thanks once again and we look forward to seeing you at some...

I had high hopes for this hotel, before booking I made sure to read the good reviews, make sure it was clean and the food was good.||We arrived for a 9 day stay around 9pm and the staff were very accommodating but found it very hard to find our booking. ||||Initially we thought the decor was very out dated and in need of a diar refurbishment, our room was very basic with two single beds pushed together synonymous to hospital beds, a big back TV with only Spanish channels, old furniture and a rickety ceiling fan. Although the room and all corridors were immaculately clean we did not encounter one insect our entire stay.||||We book B&B, breakfast was lovely and there was a wide variety of hot and cold food, many juices and coffees and the hot food was always hot and replenished. Our friends stayed at the same time and booked all inclusive and they were very disappointed.||All inclusive was from 11am to 11pm strictly, they werent allowed take food or drink to their rooms and the food selection for lunch and dinner was very poor. ||||The hotel has one pool on the rooftop with a jacuzzi that is never turned on, a few tables and a pool table. ||You are not allowed pool inflatables in the pool under any circumstances, which we found unfair not only on us but on the children staying in the hotel.||||The man at the bar was very grumpy and even though we were paying for our drinks it was almost as if he didn't want to serve us. ||On the second night the events that happened were absolutely appalling, we were trying to enjoy some drinks at the pool bar and there wasaboyt 3 clothes racks full of the type of clothes you get on the strip for maybe €5 but being sold for €30?. There was one lady operating this but all the staff were involved and were heavily pushing the sale of these items on vulnerable people like the elderly and those with children which was horrible.||||The entertainment was so drab, every night the same thing, being force sold rubbish and those who bought something would be in a "fashion show" and then bad kareoke. There was a dj but he played the same 3 songs on repeat every day.||||The staff seemed very adverse to young people my partner and I and our friends are all in our early twenties and the staff were all very rude and dismissive towards us. ||||Also a concerning factor is that all gates and doors are locked at 10pm.||||Over all this hotel was not the worst and had some positive aspects, but I will recommend that you avoid this hotel if you want to enjoy your...