Guinea Apartments — Hotel in San Bartolomé de Tirajana

From the moment we arrived, our experience at Apartamentos Guinea, Playa del Inglés, Gran Canaria was unpleasant. After long hours of travel and very little sleep, we were dropped off by the coach near the building, only to find ourselves locked outside. The entire property is surrounded by gates, and although we rang the bell several times, no one answered.||My partner, who booked the trip, had a problem with his phone reception, so he couldn’t contact our holiday organiser to find out how to get access to the building. We waited outside for quite a while until another guest happened to come out and kindly let us in. Once inside, we discovered the reception was closed — which explained why no one answered the gate. We eventually found a phone number and managed to get a code for key collection, but we were told to check in at a completely different location.||Our assigned room was disappointing — it looked nothing like the photos, with no nice view as shown online. Since the hotel appeared nearly empty (many rooms clearly unoccupied), we asked if we could change rooms. The man at reception was friendly and said they would see what they could do, as some rooms weren’t prepared yet. He promised someone would contact us the next day, but of course, no one ever did.||When we entered the apartment, the bedding was covered with hair and even had small blood-like stains. The floor was dirty, so I ended up sweeping and mopping it myself. From the very first night, we noticed small insects in the bathroom. After looking them up, we realised they were silverfish — and there were many of them.||Unfortunately, things only got worse. Two days later, we saw large cockroaches coming out of the bath drain and many small ones crawling in the kitchen behind the counters. Once we moved the fridge, we found old food underneath it — the same under the beds and sofa. The kitchen corners were full of food leftovers, and there was even a chunk of hardened cheese stuck to the counter near the sink, which looked like it had been there for a long time.||During our 8-night stay, no one came to clean the apartment even once (aside from one visit to bring new towels). I had to sweep and mop every day myself, trying to prevent the cockroaches from spreading or ending up in our luggage.||It’s a real shame, because Playa del Inglés is such a beautiful part of Gran Canaria, and the holiday could have been wonderful if the accommodation wasn’t such a nightmare. I couldn’t wait to go home — just to finally sleep without worrying about bugs crawling around.||Would not recommend...

From the moment we arrived, our experience at Apartamentos Guinea, Playa del Inglés, Gran Canaria was unpleasant. After long hours of travel and very little sleep, we were dropped off by the coach near the building, only to find ourselves locked outside. The entire property is surrounded by gates, and although we rang the bell several times, no one answered.

My partner, who booked the trip, had a problem with his phone reception, so he couldn’t contact our holiday organiser to find out how to get access to the building. We waited outside for quite a while until another guest happened to come out and kindly let us in. Once inside, we discovered the reception was closed — which explained why no one answered the gate. We eventually found a phone number and managed to get a code for key collection, but we were told to check in at a completely different location.

Our assigned room was disappointing — it looked nothing like the photos, with no nice view as shown online. Since the hotel appeared nearly empty (many rooms clearly unoccupied), we asked if we could change rooms. The man at reception was friendly and said they would see what they could do, as some rooms weren’t prepared yet. He promised someone would contact us the next day, but of course, no one ever did.

When we entered the apartment, the bedding was covered with hair and even had small blood-like stains. The floor was dirty, so I ended up sweeping and mopping it myself. From the very first night, we noticed small insects in the bathroom. After looking them up, we realised they were silverfish — and there were many of them.

Unfortunately, things only got worse. Two days later, we saw large cockroaches coming out of the bath drain and many small ones crawling in the kitchen behind the counters. Once we moved the fridge, we found old food underneath it — the same under the beds and sofa. The kitchen corners were full of food leftovers, and there was even a chunk of hardened cheese stuck to the counter near the sink, which looked like it had been there for a long time.

During our 8-night stay, no one came to clean the apartment even once (aside from one visit to bring new towels). I had to sweep and mop every day myself, trying to prevent the cockroaches from spreading or ending up in our luggage.

It’s a real shame, because Playa del Inglés is such a beautiful part of Gran Canaria, and the holiday could have been wonderful if the accommodation wasn’t such a nightmare. I couldn’t wait to go home — just to finally sleep without worrying about bugs crawling around.

Would not recommend...

We had 2 apartments here for 11 nights. The good: big, spacious and clean plus can cook here if needs be plus a large overlooking the pool view balcony. We stayed on 6th floor so sea views were fantastic! The reception staff not friendly hardly got an ola out of them. |The bad: There is a lot of Spanish/Canarian teenagers booking here! They are loud, very loud took over the pool area on several occasions so difficult to get into the pool and they're up all hours making noise and talking extremely loudly! I would say this place is ideal for families better suited to |young singletons or couples who like to party maybe certainly not for families with children. Location is great 5 minutes walk to beachside and about 15 to the Yumbo cente. We preferred by the beach more family friendly, some nice restaurants and great views of sea...real shame this place wasnt quite upto run properly has potential but when the customers are like 70% teenagers not a great mix with families also on our 11 night stay we only saw about 2 other British families. |Would I stay here again? They need to separate families to one side and youngsters partying make noise and lots of shouting to other side of the building and only if I got a cheap cheap deal otherwise I think il stick to Tenerife in future...|Last note surrounding apartments also very noisy with teenagers all hours of night. So if your looking for a peaceful holiday you'll get it daytime but not night time we had a good 5 nights of broken sleep mainly from the party if girls directly below us who were upto sillyoclock each night we complained but nothing...