Royal Twins Palace Hotel — Hotel in Pattaya City

I have used this hotel loyally for over 13years (it has been the only hotel I've stayed at in Pattaya for a minimum of 4 times per year, every year for this period) and maintained my Hotel Membership scheme throughout and also use a Cash Security Deposit facility of around THB 10,000 with the Hotel for every stay. I know the staff (particularly the Manager - Ms. Chiraporn Somwang and the Reservations Team: Ms Supattana / Ms Mariam). Last month, I was invited to stay at a friend's villa for 3 days and emailled the Royal Twins Palace Hotel to enquire if I (only) may use the swimming pool - indicating that any discretionary charge would be acceptable. I received a terse reply " ... swimming pool provide for hotel's customer only.". No consideration of : 13 years Loyalty to the Hotel, 13 years Hotel Membership scheme (at a cost of 350 THB / Membership period), Management and Staff Gratuities given (gifts and financials), 13 years of THB 10,000 Cash Security Deposit.

I emailed indicating my disappointment with the reply to my enquiry and requested that my Cash Security Deposit should be made available for collection immediately. On arrival at the Reception Desk, I was refunded my Cash Security Deposit and advised that neither Ms Chiraporn Somwang, Ms Suppatana nor Ms Mariam were available to discuss the matter. I...

This could be a great hotel, (with a bit more effort)! I’ve stayed here many many times, on my own and as a family of 5, and overall can’t find anywhere in Pattaya that suits us better. It’s a bit dated and the front desk staff can (sometimes) be inattentive. Concierge is also hit and miss, sometimes they acknowledge your presence other times they sleep! None of this surprises me, I have witnessed some rude customers abrupt with staff, but the Thai smile is always welcome by those of us that appreciate the extra effort. The hotel is in a really useful location, is at a good price, has a massive car park, fantastic housekeeping staff (and quality bed linen), with balcony views across the bay. The large swimming pool is really good quality, (it looks like they’ve given the area some love recently), with nice surroundings and waterfall feature. Unfortunately, in the decades I’ve stayed here, the WiFi has always been a weak point. It’s OK for the basics but you won’t run your office from here. Worth a note; there are no room safes, but plenty of proper strong boxes for free in reception, (I’d trust them more than those useless cheapo safes screwed to a flimsy shelf in your...

I stayed in this hotel from 25 September to 1october.|Entering the hotel we felt like entering a haunted house with big lobby but no lights and smelly carpet. |Then attitude of the front desk reception was really rude. They didn't treat us as customers.|Specially in such a big property we expect personal lockers in every room but they didn't have that. And the attitude of the lady handling the lockers at the reception was very bad. She was angry all the time for no reason.||The door boy and the lift boy were very impressive with always a smile on their face and on duty all the time.||Swimming pool was good and properly maintained.||Breakfast was thai so as indians we didn't like the taste much so cloud eat only fruits and boiled eggs.||View from the room was excellent 5...