Mode Sathorn Hotel Bangkok — Hotel in Si Lom Subdistrict

This is our 3rd time in this hotel, since my son love its location ( Near bts and can see bts from window). Unfortunately this time I made the mistake and forgot my galaxy ear buds on the night table, since we were in a hurry. After realising my mistake, i immediately called the hotel and asked them if the housekeeper found it . The reception checked and said housekeeper did not find anything.

I explained on the phone, that even though its not very very expensive, this air bud means a lot to me, and that it is important for me to find it . I asked if in the morning when the housekeeper is doing the room, if she could recheck again . She said housekeeper cannot do it, since another guest has checked in . And i need to wait until the 17th . I explained my fear that on the 17th it might be already taken eventually, if they could just ask the guests or let the housekeeper look again. I was not asking to go through their guests luggage or so.

The reception said. She will ask the housekeeper and call me back the next day. 2 days passed and no one called me back.

Today i called again, and again, same answer, only no we cannot disturb the guest ( i understand this point, but really, there are nice ways to ask the guests or to find a solution ) , and the fact that housekeeper is cleaning, why cant she just have a look under the bed or nearby ?? They gave no explanation, only repeating the same sentence. No we cannot .

To be honest, I feel like once i check out i am no longer important. After service is zero .

Even its my fault that i forgot my air buds, it is really not that hard to assist to make the client, in this case me, feel understood and helped.

I explained many times, i can buy new air buds, but this one was a special gift from someone important, so buying a new one would have not the same meaning . But the hotel seems not interested in all.

Really disappointed.

So for all who are planning to stay, dont forget anything. Because once you forget, you will not get any assistance. Because when you checked out, you are not...

This is our 3rd time but probably last in this hotel, since my son love its location ( Near bts and can see bts from window).Unfortunately this time I made the mistake and forgot my galaxy ear buds on the night table, since we were in a hurry. After realising my mistake, i immediately called the hotel and asked them if the housekeeper found it . The reception checked and said housekeeper did not find anything.I explained on the phone, that even though its not very very expensive, this air bud means a lot to me, and that it is important for me to find it . I asked if in the morning when the housekeeper is doing the room, if she could recheck again . She said housekeeper cannot do it, since another guest has checked in . And i need to wait until the 17th . I explained my fear that on the 17th it might be already taken eventually, if they could just ask the guests or let the housekeeper look again. I was not asking to go through their guests luggage or so.The reception said. She will ask the housekeeper and call me back the next day. 2 days passed and no one called me back.Today i called again, and again, same answer, only no we cannot disturb the guest ( i understand this point, but really, there are nice ways to ask the guests or to find a solution ) , and the fact that housekeeper is cleaning, why cant she just have a look under the bed or nearby ?? They gave no explanation, only repeating the same sentence. No we cannot .To be honest, I feel like once i check out i am no longer important. After service is zero .Even its my fault that i forgot my air buds, it is really not that hard to assist to make the client, in this case me, feel understood and helped.I explained many times, i can buy new air buds, but this one was a special gift from someone important, so buying a new one would have not the same meaning . But the hotel seems not interested in all.Really disappointed.So for all who are planning to stay, dont forget anything. Because once you forget, you will not get any assistance. Because when you checked out, you are not...

We pre-booked with our travel agent to stay here twice, once when we arrived and then when we came back. There are 3 things which other travellers should be aware of:

1. Location. It's next to a sky train station so that's great but to get to the tourist areas you'll need to change to the metro. If I was staying in Bangkok again as a tourist I'd want to stay closer to Chinatown or nearer the centre. I didn't find the local area particularly inspring or easy to get around.
2. Rooms. The rooms are pleasant enough although typically bland. The odd thing is the light switches. There's a console by the bed that creates a range of settings. It's completely unecessary as all you want is to control the bedroom lights and bathroom lights independently. If you get up in the middle of the night it's like playing jeopardy as to what lights you're switiching on and whether you'll wake your partner up. Totally unnecessary and frustrating.
3. Check out process. This happened on both occassions the last one really disappointing and quite upsetting. We needed to leave at 4.30am to catch a flight and said on check in that we needed to do this. When we checked out at 4.30am we were told that we couldn't leave without a member of staff checking if we had taken anything from the fridge. The fridge contained 2 x cokes and 2 x sprites. I explained we didn't get up early just so they could check our room and that I wanted to leave. While this only took 5 mins, it was time I didn't calculate in and was frustrated by it. I've never come across this process in any other hotel I've ever stayed in and take a position of distrust. Other hotels either take me at my word when I say I haven't taken anything or they take my credit card for additional expenses (which this hotel had as well) or they don't have a mini bar and use room service. For the sake of up to 4 cans this felt petty, unnecessary and left us feeling like we are theieves. I will never stay here again based on this...