Miloft Sathorn Hotel — Hotel in Yan Nawa Subdistrict

I am staying in Miloft Sathorn Hotel hotel, and my experience have been very poor, it is getting worse by the day. The only reason I am in this hotel is because it is listed as an ASQ

Room #501

I arrived on 11/22/2020 and I was put in room #501. The phone didn’t work. The tech came and I took the device, a little short time later brought back stating that it wasn’t the device, it was the line.

The AC remote did not work. Called my wife from my wife to communicate with them. Another remote was brought and still did not work, it was replaced once more, and it still did not work. My only option was to turn on/off from AC itself.

As a foreigner in Thailand one of my way to communicate is by phone. No one checked the room properly prior for me to checked in.

Requested the floor supervisor to be moved, the supervisor exhibited a vulgar and loud behavior. Requested to speak with the manager. The manager and the supervisor attempted to justify the unjustifiable by saying it was because of the rain. I pointed out that these happened before the rain. I was moved to room #602.

Room #602

I am working nights, because of this I respectfully requested the hotel to provide meals at specific times. 8am, 20:00, and 02:00.

The food tray is compartmentalized. When my meals were reheated, FRUITs were reheated as well. On 11/25/2020, I called the front desk personal Witthawat to attest that the FRUITs were reheated. I am so upset that I could not eat, told the staff to take the food away.

On my lunch at 8pm on 11/25/2020, sticky rice was hard and unable to eat. When warming sticky rice, there is a process to warm it with a steamer not in the microwave. Only ate partial lunch.

We explicitly indicated to the hotel that I am working night (USA time) and provided a schedule for my meals. I continue to be awakened at the normal food service during the days, which are impacting my ability to rest and affecting my work performance

Meals are brought without any utensils

Now, I am forced to eat cold meals for almost two weeks since the hotel is unable to provide consistent decent warm meals at my requested time due to my work requirements. I am not requested any special meals just warm meals during a specific time.

I skipped five meals because of this hotel inaction or incompetent.

A microwave was brought so I can warm my meals

Room #601

Toilet not working or hard to flush in new room 602, first reported on 11/25/2020, no action. Reported it again on 11/28/2020

Because of toilet not working, I was offered room #601. My wife and I asked them to please check room prior to moving.

When I went to the room, it has a stench like the previous person that was there was a smoker, and I am a nonsmoker. I refused to move there.

Room #712

I was offered another room which is #712, when I checked the room the AC remote not working. They took it back and brought another one. When I tried still not working.

I called front desk and told them to please leave me in room #602 but please provide a plunge so after each use, I can clear the human waste with the plunge

Only one positive thing happened, while I am staying in this hotel. I needed help with my computer and the hotel sent two staff to assist

This is very frustrating; it is very disturbing the lack of details, the condition of the hotel is very alarming and disturbing and frankly writing shocking.

I am forced to stay at this hotel because I want to visit and spend time with my family. Yet, the condition of this...

Bad neighbourhood - do not go walking at night. Surly, unhelpful staff, especially the blonde whose attitude would be more expected in an eastern bloc country. She could not/would not provide change for 1000 baht when we needed it for a taxi payment (several days into the stay so it's not like she didn't know us). The one exception on a pleasant attitude was a brunette girl on reception who assisted with drinks purchase from the locked fridge in the foyer (then there was miraculously change available). Staff appear to speak very little English unless it suits them.||2000 THB deposit in cash was demanded upon checking in as a bond (as though we were criminals) – not much good getting this back at the end of our stay when leaving the country, had to waste it at the airport when it would have been more useful during our Bangkok sight-seeing. Then Mr Jirayu tried to withhold 300 baht of this at checkout because we left a towel with some hair dye marks. I argued that they would wash out and sure enough when they did he had to give us back our full 2000. Maybe they should bring in a policy of BYO towel if they don’t want towels to be used.||We entered the room to find a cigarette butt and ash on floor under bathroom sink. We had requested a double bed and the blonde had apologised on check-in that there were only twins for the first night but promised this would be changed for 2nd and 3rd night - never happened. Broken shower screen and separate shower heads of hot and cold made for difficult, unpleasant shower experience.||The security/doorman organised two taxis during our stay who turned out to be dishonest (one taking us to the wrong destination and hurriedly leaving before we worked it out and another taking us the extra long way) - coincidence? (None of the ones we found ourselves in Bangkok were a problem but they did all have to be directed to find this out of the way hotel). He then would not even get one for us at all on our departure but kept making excuses (not in English) until a kind stranger offered to share hers to the airport. In 35 years of traveling the world (including previous trips to Bangkok and other Asian cities) this was the worst hotel experience I have encountered - no others notch up quite so many strikes against...

I had an extremely disappointing experience at this hotel. I originally booked three nights but only stayed for one. The staff promised they would refund me for the two unused nights, but after many months and countless emails, I have yet to receive a single penny.||The hotel’s main excuse was always the same: they claimed I had provided the wrong credit card details, even though it was clearly the card I used to pay for my stay in the first place. I also offered to receive the refund via a standard bank transfer (sharing my IBAN and BIC information), but they still insisted the bank repeatedly rejected it. They asked for my details over and over—scanned credit card, physical card proof, bank forms—yet somehow there was always a problem on my end, never on theirs.||Despite my numerous attempts to clarify the situation, they never really helped me find a solution. Every time I emailed, they just told me to send more information or fill out more paperwork. Even when I asked them directly if they truly intended to refund me or if I should stop wasting my time, they were vague and shifted the blame back to me or the bank.||In short, I ended up paying for three nights while only staying for one, and they never honored the refund they had promised. I’ve been left with nothing but frustration, wasted time, and no compensation. It’s clear this hotel does not take responsibility for its mistakes nor does it value its customers’ trust. If you’re considering staying here, be aware that any issue requiring a refund or proper customer service could turn into a never-ending hassle. I certainly won’t be returning, and I wouldn’t recommend this...