Rixos Tersane Istanbul — Hotel in Beyoğlu

We stayed with my kids family 18 days in Rixos tersane hotel , our rooms were exclusive suits was having amazing wiev comfortable beds furniture etc.but only missing was cleaning service and water floating each day ,and electricity problems,they were recovering the situation after 6 7 hours that we can’t use the room we were communicating thru batlers or reception or housekeeping but no response!after I talked to hotel manager Mr Ahmet ,last water floating that time they act faster and upgrade us to dublex was again same wiev amazing room but so dirty everywhere gray dust covered even the pretty couch we r sitting makes us as we r having flue from dust smell ,in the shower our foots was getting black oil feeling dirt and our head of butler said he takes care everything watched over housekeeping etc,but the kitchen cups bathrooms was really was dirty all this amazing room but dirt was disturbing after some days Fatma kul hanım they hired for our room she takes care of cleaning and than it becomes better , but|Having cubs in the room was really challenging we were having professional coffee machine ice machine etc big kitchen but no cups before last day of us the provide us around 20cups while it was hard to have 4 cups in the same time even what we bought housekeepers collected them ,| Filipino lady from housekeeping we asked that we need them to clean the floor and bathroom better pls ,she said we never mop the floor some vacuuming she could do when I said how come she asked her manager and the manager provide her the dirtiest floor mop ever; she brought it ,suddenly very bad smell surrounds the room I said better u don’t clean we keep it as it’s better , while I’m brushing my teeth she came inside beside me other sink she decided to wash that extra dirty huge mop in a tiny sing over my perfumes creams everywhere towels etc gets dirty water ,and how come to wash that in a normal sink !she said her manager told her to do that ,or in the shower to wash it she been told,bec they don’t have mop washing bottle or else place she said !!rather than this u can’t have room cleaning in the morning should be end of the day ,and in the room u have no privacy literally everyone has the room key card they can enter as they want ,even u r in the room with ur towel or while u r dressing u can find many employees appears in ur private room,they ring 1 time or knock after one time they never ever waited till u open !even u put on do not disturb sign it doesn’t matter don’t disturb sign has no meaning !!|The laundry lady came to my room suddenly and I was very near to the door she ring and enter in the same time i said she should wait till open and she said only one ring and enter their rule !! I said don’t do this while I’m in the room next day again same and her other friend laundry lady she came suddenly inside and opened my private cupboard looking for laundry bag mixing my son closed left and right as she s allow to do that bec u r staying in a hotel which she works ,I said whats going on she said always they open guests cupboard and remove their belongings no problem on that but I didn’t like it , and in the hotel bec I ask normal cleaning they said we r problem customers y can’t ask even minimum cleaning service other wise they will not like it!Velena by the sea has amazing breakfast and views but missing clean plates glasses and veggies each time we had broccoli,or lettuce or cranberries they were having warm or maggots and not clean when we inform they said it’s so crowded so less washing is normal !|,waiter Ali was serving us during dinner he brought us several time glasses they were really very dirty so my husband said better he checked before he brought it than he said what he can do all they have is that dirty glasses and he said to his manager this customer doesn’t like anything with Turkish street language his manager from Qatar rixos hotel he says that dirty plates glasses they r very well aware of it but what they can do it’s dish washer problem they r having!!also new location of velena we had invitation for our friends and family the service was really so poor even u ask tea coffee they kept saying to u there’s so much customers what they can do and their face always mad never smile I had guests we received by battler 4 cubs tea while we were 14 person we asked more 1 hour didn’t come I went to bar place whose making the tea many tea he fill in glasses and left them to be ice tea no body serving I said we been waiting to long pls provide them the answer was what we can do the place for 70 person there’s hundred people ,so they have to make reservations as they can handle and provide good clean service as their prices service should be more more better and the waiters should stop acting as they r working them by force and other customers has same complain the waiter answered them we r taking some more hi than average salary’s and so much work that’s the service they can provide , it was really so weird ways of employees waiters they r having ,definitely they r not professional,they r acting as they don’t have to serve the food or beverage so they have to make it self service everything ,there was Ibrahim akova bey in breakfast time he was really professional,and dilek hanım but when they were on live we couldn’t have tea coffee in breakfast many times we ask no body brought it,some guests made problem how come no service but even tho the manager of restorant said becouse it’s crowded they can’t provide ,their excuses doesn’t suits 5 stars hotel as we r guest in their houses not in a hotel even the housekeeper didn’t cleaned my daughters suits several days they said they r having 24 rooms they cant make it and my daughters rooms was suits which has to provide special service generally other hotels,and their room door was broken before and they didn’t fix it while stay of my kids again it felt down they didn’t repair it they stayed some days not closed door and we ask to do something many times till we talked to the management that time they just fix little the housekeeping in their room was so unpleasant they don’t provide toilet papers towels or shampoo ets ,it’s some struggling trying to stay in Rixos tersane but the view attracts us so much and Josephine restoran and their waiters managers everything so professional their service emre bey and his team that Josephine and employees the view of Rixos tersane each time makes us come back to this hotel again and again I wish electricity cutting of problems ,water floating or cutting or cleaning services and veLena by the sea will become more more better than now ,so the guests could enjoy their stays also I would like to say who repairs the kitchen sink in the room break down everything rubbish bin of the under sing cupboard glasses and they put clean white towels on the dirty waters really if this person was repairing in a house he can’t damage that much as he did in our room but bec it’s hotel belongings that’s not means he has the right to cos all that damages, when I inform about it they answered always they r like this so whose managing them has issues by seeing...

The Rixos is absolutely beautiful but I would never stay there again. My experience at the hotel was intolerable. I stayed for 4 nights as part of my business trip. The hotel was the venue of the Summit I was attending . First of all, staff members do not know where each event is taking place so it was a bit of a hiatus to find where i needed to go to.

For the days and nights I stayed there, the DND light was on the whole time. Yet, when i would ask for water or a set of clean mugs, room service (woman) would knock once and immediately use her card which bypasses the door lock. Yes… as a single muslim woman abroad, I did lock the door all the time but it was useless.

This happened again on my third night. I let it go, even though it disturbed me. I said to myself they’re just extra friendly.

On my fourth night, it wasn’t a lady who would storm in after knocking once and announcing that it was room service, it was a man… I was in my pajamas and before i could leave the bed, I saw the door swing open and so i screamed to close the door and then he did. By the time I got to the door, the lady who was with him took the card off of him and invited herself in despite me asking her not to.

I wish I could stop here.

On my fourth night, I went to have dinner at Jelena, the restuarant downstairs, and the man who billed me, billed me for a pricier item than the one i had actually ordered, charging me an extra 600 Turkish Liras. I did point it out, but the man told me that “you enjoyed it, so it shouldn’t be a problem”. When I spoke to the reception later that evening, they managed to bring back in cash 600 Turkish liras to my room.

On the 5th day (yesterday) - which is when i had to check out, I could not find my ID. I requested a late check out which the lady at the reception has rejected (rightfully so), despite telling her and her colleagues the situation and my dire need for that late check out. The lady at the reception kept pestering me despite communicating my issue, by calling me then she proceeded by sending the bell boy to my room to pick up my luggage. He literally used his master-card and welcomed himself inside the room and asked where my luggage was and waited for me to leave (thank god he didn’t come 3 minutes earlier when I was using the bathroom). I told him I am still looking for my ID and he just waited, watching me while i searched. I felt extremely uncomfortable that essentially a stranger was in a room with me and so i kindly asked him to leave.

Long story short, I ran to the restuarant as a last resort to see if it was there, and I thankfully found it - despite the hotel reception telling me multiple times that nothing has been found. (Side note, if they checked diligently, I would have left at a much earlier time). When i returned to my room to finally close up my handbag and leave, I found the bell boy exiting my room and walking past me. I confronted him and asked him what he was doing in my room, and he was blank and said the reception asked him to come in.

The room is gorgeous but I would never stay there again. It is really troubling to know that this is the service of a 5 star hotel. The customer service manager was really nice but I was running late for my flight and so I could not convey the full picture of what i have endured.

Many members of the staff did not feel like staff members but authorized intruders.

Sorry Rixos but...

Such a great urban resort!

We made bad choices booking some other hotel in the city center so we had to search immediately for alternative. So we found Rixos Tersane and once we relocated - once we were greeted at the entrance, were helped with lugguage inside the hotel and host lady assisted us to the reception and later to the room we felt relieved, at ease and finally on vacation.

Cool interior design, a lot of art work smartly added into the ambience, book library (oh i was sold on that point) and then we entered a room.

Such a bliss! Spacious, large. Wooden floors, fully stoned washrooms, Etro wonderfully perfumed amenities, super soft bathrobes which u can purchase on reception.

Bed was nice and big enough, great linen. Mini-bar had all amenities and Godiva chocolates.

Service i enjoyed also.

At the hotel entrance we were greeted first by adorable Mr Kelontang, (so sorry if spelling is wrong) he had fancy hat and super courtesy manners of a real hospitality professional. He made sure when we were leaving that the right car from Uber has arrived, so we dont come out extra times coz weather was cold and windy. This makes it all. Great service and attentive personnel!

Also, at checkout was great to deal with Emirkan, he was recently promoted to team superior, gave as super smooth check out experience, settled our complex bill with cash and card effortlessly and without any hustle and bustle .

Also not to forget amazing gym. Guys, if you hitting gym on regular basis and dont want to skip on your vacation - rixos tersane is a great option:

Resistance machine, Abductors, 5 running tread mils, all weights of dumbbells ans so much more. -1 floor, in front of the spa.

(Just shown all above to my husband - he told me make it concise, chronological and easier to read - if you’ve read until here and agree with him - like this review so i try better next time)

So from touristic point of view Hotel is located relatively far from Taksim and Istiklal, so discuss beforehand with the taxi driver. We took couple of times taxi from Galata Tower to hotel - around 400 TYR (at the time of this review). Bitaski or uber works just fine, also u can hail a taxi from The curbside - no problem. Which is approx 10 usd. Without traffic (at night) 10-15 min, with traffic 30-45.

Also, in separate review i ll highlight beautiful view of Josephine restaurants and share link here

It was our second time in Istanbul together. Was great, quiet, fun, aesthetically pleasing.

As Rixos’s web-site says, reciting:

“Located in the heart of the Golden Horn, Rixos Tersane Istanbul elevates guest experiences and service excellence to the next level, offering unique experiences under the concept of an urban resort. Dedicated to redefining Istanbul's lifestyle scene, Rixos Tersane Istanbul positions itself as an urban hotspot and lifestyle hub, boasting a panoramic view of the Golden Horn. Situated in the historic Tersane district of the Golden Horn, Rixos Tersane Istanbul blends modern grandeur with the rich heritage of 600-year-old shipyards.”

Yours, local Guide Katerina

p.s. if my review had entertained you, helped you to make great choice foe your trip - please support me. Just buy me a coffee ! :)

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