Moonshine Hotel & Suites — Hotel in Bodrum

We were travelling around in Greece and Turkey for a longer period of time with two minor children and this was the most expensive stay we had - unfortunately not worth the money. ||We appreciated the very clean room we got and the fast check in…and the poolarea is really cosy - but.. ||• we are 4 people and got 2 pillows and 1 sheet, so went to the reception at 20 o clock to ask for a pillow and just one more sheet. The receptionist was busy doing her nails and pretended she didn’t understand my husband’s English, but told him she would bring it within 20 minutes. 1 hour later I went and spoke with her in Turkish and she couldn’t help us with another pillow, but gave me a pillowcase. We had been up early travelling and went to bed and didn’t get a pillow for the stay ||• the breakfast was never ready at 8 o clock as scheduled, which was a problem with minor and hungry children||• the staff is sadly all very depressed and careless. The male receptionist was the only one who smiled briefly to our daughter, but the rest seems so sad. We avoided trying to contact them after the first attempts of our kindness was rejected. We are normally really good tippers, so that was unfortunate for them. ||• we chose this place due to the children pool, but it was very dirty with a small filter||• we asked for options to go to a nearby city to take a ferry to Greece. The female receptionist told us our only option was a VIP transfer for 5500 lira and that none of the taxis would take us there. ||We found a taxi ourselves within a normal rate (1500 lira) and the male receptionist mocked me about the price and told me that the agreement we had made with the driver was a scam and that the driver wouldn’t show up. ||The next day the driver came and the price we had agreed was even...

It was my first time at Moonshine and I can't believe I didn't come here sooner!! It is a beautiful, relaxing, quiet place, full of trees and colorful flowers. My mother-in-law came here for the 4th time now and she can't seem to get bored of this place. But how can you? It has everything you need for a nice holiday. Clean rooms, tasty breakfast every morning, cheerful and helpful staff and it is peaceful at every hour of the day. For 7 days I didn't hear a car horn, I relaxed by the pool both in the morning and at night with no one bothering me. Everyday while we were on the beach, they would clean our room, make our beds, bring bottles of water. I read some of the reviews and I can't believe we stayed at the same hotel! Everyone was helpful, they were at our service at every hour and the rooms looked just like the pictures online (I put here pictures of our room a few hours after we checked in, they don't make justice to the rooms). The hotel is renovated and the appliances worked just fine. We had 2 AC's, a safe box, a mini fridge, an electric kettle and a TV. The pool was being cleaned each day and we became friends with their turtle and cats. ||Thank you for accommodating us, Moonshine! We can't wait...

The room that they gave us smelled of cigarette smoke even though we booked non-smoking room. The staff member who helped us to take our luggage to room broke the handle when he handled the luggage badly against the stairs. I was willing to forget about the broken suitcase, but when we told manager that the room was unacceptable, they told us we can pay more money if we want a room free of smoke smell, when we became frustrated with them for being inconsiderate because we booked with the agreement originally being that the room was to be non-smoking, they told us leave the hotel and we lost our prepaid reservation. ||||We wrote management and owner of the hotel about what happened and they said we left voluntarily and forefeited our money by leaving as they offered a solution to pay more money for a better room and there was nothing they would do for us. We do not recommend this hotel at all and I can tell you there are much better/cleaner hotels in the area which provide courtesy, breakfast, and...