Pacco Sea & City Hotel Spa — Hotel in Konyaaltı

We stayed for five nights. The receptionists are really nice, everyone who works there did a nice job making us welcome. I needed help finding currency places and suggestions on travel and they were splendid. Very young, and full of enthusiasm, just how you want to be treated. Credit to all of them working.

The bedroom we had was a deluxe sea view, breakfast included. Curtains don't shut entirely, there is a big gap where light passes every morning. Very disturbing when sunrises. Sliding doors aren't sound proof, if you have a sea view facing room what they fail to tell you is you'll hear loud music blasting from restaurants down below. And in the bathroom we could hear music through the vents. Poor design. Although, the shower pressure was fantastic, really powerful pressure. The air conditioning in the bedroom worked superb, room was like an ice berg.

Breakfast is a joke. The pictures they put up are an illusion. It's just cheeses, hard breads, COLD boiled eggs and some fruits. No option to choose what sort of eggs you'd like. My wife is pregnant and they were making a fuss to pay more for cooked scrambled egg. What is the meaning of "breakfast included" if you can't follow through?! It's cheating the paying customer which is the guest. We ended up having breakfast from out every day due to this shambolic breakfast system. We had a spa also where I paid for 90 minutes and received 60 mins only for a scrub and massage. DO NOT pay unless you receive the full amount of what you pay for. The worst part is that the masseuse was making up lame excuses that are false such as "you had back issues so I catered for you differently", to which I responded so where was my remaining 30 mins? He gave me the remaining time the following day, but the best part is it was 18 minutes, he was petty and didn't return the 12 minutes. It's ridiculous. We were planning to book a few more massages but due to this lack of honouring the service with the payment we decided not to.

Location wise it's close to the beach, but bare in mind it's a pebble beach, NOT a sandy beach. For a sandy beach you want to stay near to Lara beach, it's lovely there.

Overall, unfortunately I have too many negative reasons outweighing the positives to even suggest anyone to stay here. You're better off staying somewhere else. A Picture attached of light passing...

Helpful Receptionists, Close to the beach, Dirty rooms, Racist waiter

Rooms suitable for a single person or couple. The fridge was fully stocked but prices higher than the downstairs store, so not really neceesary unless you really want the convience. I would've prefered an empty fridge to store what I wanted. The bathrooms were dirty with pink film, especially in the shower. It didn't look like it ever gets properly cleaned. Rooms cut off electricity when you pull key out of room, so everytime you enter, the room is humid and hot. Hallways dark, hot and humid. Energy conservation is great for the environment, but Antalya in July-August is too hot for these actions.

Refused table service by young waiter at the restaurant affiliated with Pacco. Shouted, "WHAT?!?", to my husband and insisted that he pay for food at the front. We were sitting alone at a time that wasnt busy. A family that looked different from ours, with 5 people at a table were served by the SAME employee. We instantly contacted Ikay(?) at the reception (a very professional guy) and asked for an explanation for his employees actions. The employee 1st, and angrily stated he was "still learning English", in English. Then the excuse changed to the front restaurant being "busy" despite him and another employee only serving two couples in the very front prior to us.

The whole time our two year old was being a typical two year old, and I was trying to get up to my room to handle a work meeting. The young waiter was acting just as childish as our two year old and the only explanation as to why is that we were black or mixed with black. He needs to find a job that doesn't evolve service people whose race he doesn't approve of then. Ikay apologized twice as he cannot control the actions or what is in the heart of...

Rooms suitable for a single person or couple. The fridge was fully stocked but prices higher than the downstairs store, so not really neceesary unless you really want the convience. I would've prefered an empty fridge to store what I wanted. The bathrooms were dirty with pink film, especially in the shower. It didn't look like it ever gets properly cleaned. Rooms cut off electricity when you pull key out of room, so everytime you enter, the room is humid and hot. Hallways dark, hot and humid. Energy conservation is great for the environment, but Antalya in July-August is too hot for these actions. ||Refused table service by young waiter at the restaurant affiliated with Pacco. Shouted, "WHAT?!?", to my husband and insisted that he pay for food at the front. We were sitting alone at a time that wasnt busy. A family that looked different from ours, with 5 people at a table were served by the SAME employee. We instantly contacted Ikay(?) at the reception (a very professional guy) and asked for an explanation for his employees actions. The employee 1st, and angrily stated he was "still learning English", in English. Then the excuse changed to the front restaurant being "busy" despite him and another employee only serving two couples in the very front prior to us. ||The whole time our two year old was being a typical two year old, and I was trying to get up to my room to handle a work meeting. The young waiter was acting just as childish as our two year old and the only explanation as to why is that we were black or mixed with black. He needs to find a job that doesn't evolve service people whose race he doesn't approve of then. Ikay apologized twice as he cannot control the actions or what is in the heart of...