Kauçuk Hotel — Hotel in Muratpaşa

We were attracted by the many photos on the hotel's website showing bright, attractive rooms. We booked four nights in the Behice room on that basis, one of the several photos of it showing an adequately spacious, well-lit room with a table and two comfortable chairs. This was a Deluxe room, not the entry-level Standard grade.||||On checking in we were shown to the room which was tired, dreary, dark and musty-smelling with two single beds, no table and no chairs. The only window opened straight onto the street at ground level so it couldn't be left open for ventilation.||||We asked for a kettle and were told that that would not be possible because the hotel was very old and there are problems with the electrics.||||We asked for a better room and were shown another upstairs. For another 140 Euros this was a little larger but still dull, dark, dreary and stale-smelling. ||||We then went out for a walk and in a nearby hotel found an available room that was much larger, freshly decorated, very well appointed and significantly cheaper than we had paid for the Kaucuk.||||We returned to the Kaucuk to pack and said we were checking out. Thus far we had been speaking to a young man in reception who had been polite and helpful throughout and seemed genuinely concerned that we were unhappy with the room. He called the owner and the tone of the discussion immediately deteriorated. She was extremely confrontational and would not accept that the room fell short of our expectations. When we showed her the photo of the room showing the table and chairs she said that that was of another room and that Expedia had shown the wrong photo. She was quite taken aback when we pointed out that the photo was shown on the hotel's own website, not Expedia's. Other than promising that the offending photo would be removed from the website there was no apology and no acceptance that the room had been misdescribed. ||||As we had spent a short time in the room and sat on the beds (there being nowhere else to sit) we would have been happy to pay for the first night's accommodation. A polite request for a refund of the balance was met with a flat refusal and we were told to take the matter up with Expedia. ||||We have stayed in many lovely hotels in Kaleici. This has been our only...

We chose this hotel for location and it exceeded our expectations in all categories. Each room is unique as is the art collection.The hotel is modern except in decor which is artistic and themed. The garden with a pool is beautiful and quiet. We were delighted with the owner Rengin who is full of great information, background and recommendations as well as a pleasure to talk to about Antalya and the surrounding area. The location is fantastic and a close walk to the Kaleici sights (old town center). It is safe to walk and I often went out early or in the evening to photograph and see the town. Breakfast was wonderful with fresh jam, fruit, eggs, cheeses ... served in the garden by the pool. There is a bar and my husband was pleased with the cold beer. Rengin recommended restaurants and we were absolutely pleased with them. Additionally there is a concert room with an art collection and glass flooring in parts which reveal the ancient foundations discovered below. If it is concert time, you will need to book well in advance. Turkey Tour Organizer who planned our trip found this hotel and it is a treasure. I can see why there are return guests.Thank you for a wonderful and...

We had a most enjoyable three day stay at Kaucuk Hotel, which is a lovely oasis right in the middle of the old town. The hotel is in an old ottoman mansion and still retains much of the character and charm of the original building, despite having modern comforts like en-suite bathrooms. And the best, quietest air conditioning we found anywhere! The courtyard and pool area is very pleasant and cool - a lovely place to relax in the afternoon- and eating breakfast under the trees was delightful. Rengin and her staff are all warm, friendly and helpful. Right from the time of booking, we were offered advice about room choices and helped to select the quietest option. Excellent restaurant recommendations. We had an early departure on our last day and although this meant missing breakfast, Rengin arranged for us to be served tea and a snack on the balcony by our room. Little touches much...