25hours HEIMAT — Hotel in Dubai

Tacky Hotel with questionable design and feeling of cost cutting on every corner,how is this Five Stars?

Water provided in room is the cheapeast canned aquafina you can possibly get and its only four cans that get refilled every 3 days. Personal care products? Forget it...Not a single toothbrush or toothpaste is provided let alone cotton swabs for ears or cotton pads for make-up removal or anything you would typically expect to find in a 5 star rated hotel. If you would like to buy these yourself, goodluck finding a store nearby within walking distance and having to use the footbridge to cross Sheikh Zayed Road.

The only thing provided is a shower cap and a hair dryer...and a stuffed camel which is placed on the bed everyday between the pillows with the note "You can buy me downstairs"..these stuffed animals spend most of the time on the floor. Why place th on my pillow where I put my face? Interior design is somewhere between nomadic desert theme and hollywood and Australian Outback...why kangaroos on the wall and opposite that postcard pictures of Dubai and beduins? (pictures attached)...what does "COWABUNGA" mean?

Rooms don't have smart tv, you will find old 3inch thick LG monitors that are 1080p. If you want to use it as a monitor for trading or reading excel sheets, forget it. Rooms dont have any sound insulation as I found out on my 2nd day when neighbors moved in next door. The neighbors were not loud by any means and even subtly talking on the phone I could easily hear the conversation.

If you receive a room with the view provided in pictures just move out or upgrade as you will never find peace and quiet even late night heading into AM hours. This is due to constant honking of Taxi and loud exotic sportscars with modified exhausts.

Spa is split into Mens and Womens but you can hear through the walls and there is no peace and quiet inside sauna area..Video Attached.

Breakfast Service?...Absent. Hostess Karina is okay but speaks with heavy slavic accent and rolls her eyes when guests unexpectedly switch to Russian and pretends to not understand but proceeds to reply in English :D...This is still a thing? Please take some manners courses from the Staff upstairs on 6th floor who work in the greeting area of spa, they are absolute angels,all of them. Waiters Breakfast Service...Just remove them and make it an Ikea style cafeteria. Coffee is self service anyway. Order of eggs takes 10-15minutes if you are lucky and the waiters don't forget in a half empty dining room.

Monkey Bar Staff...

I guess I'll go with my major issues -Loud music at night: so it is strange to me that this hotel's priory is the events and the parties more than accommodating the guests who have paid to sleep at night!

It was very frustrating that I couldn't sleep until 3 am which is when the event ended! (my room was at level 5 and the bar where that event was taking place was at level 6) Of course, the staff would not tell you that when checking in to maybe book u in a room that is further away from that noise.

-Some of the staff are very rude! but to be fair when we checked in the staff that have met us that day were super nice.

Pros: -Beds are super comfy and clean -The hotel is super unique when it come to style

Not sure if that would bring me back tho. A person would like a full package hotel where they would be able to sleep and not worry about if the next night...

I would like to express my sincere appreciation for Ms. Kajal, who provided truly exceptional service during our stay. Her professionalism, attention to detail, and warm hospitality stood out and made a lasting impression. Kajal went above and beyond to ensure everything was perfect, always with a genuine smile and gracious attitude. It’s rare to come across someone so dedicated and courteous. Thank you, Kajal, for turning a simple stay into a...