Jumeirah Emirates Towers — Hotel in Dubai

Would never return! Worst hotel we’ve stayed in Jumeirah. We travel very often often to UAE I know ins & outs and have high standards. We expect a high standard. Waited over an hour to check in and taken to our room. Front desk didn’t explain our access and timings to executive lounge which we paid extra for so missed out. Room is ok, but I’ve stayed in better sized. Sofa was wet in lounge area. Office space is good with large work desk. Tea coffee facilities. Good comfortable beds but just bit hard. Sons abscess busted & leaked. Room service failed to change sheets. When we returned they had simply just made the bed without checking & changing sheets. Called room service to report it they claimed room was made up but will come out. 60 minutes later rang again, they came and handed me the sheets expecting me to change the sheets! Disgrace! he gave attitude so I put him straight by showing the sheets hadn’t been changed. He was very apologetic, called the young boy who originally cleaned our room and they both re-set the bed. Room service was not good standard for this hotel nor worth the stay. We were very high up so noise from traffic was very minimal and quiet. Stunning city views, especially at night. Breakfast is not ok. It’s a very small dining area which doesn’t reflect the capacity of the guests staying here. It needs to be bigger! Very crammed and squeezed in. We are early birds so in at 8.30am, but others had to queue after 9.30am to get in. Meeted & greeted at arrival for breakfast. Ali is the best waiter! Very committed and very professional even under pressure and tension as people waiting to get in, staff are pressured to get guests out quickly but Ali was brilliant. The rest need to smile more. Dining area overlooks poolside which is small area and not much seating, but again it’s a business hotel and not family friendly. Juice station is brilliant fresh juice made to spec. Continental breakfast options very poor. No beans, eggs awful and fouls Madame not good or offered. Total let down! We stayed on 54th floor I believe so we had the executive package & access to executive lounge. This is extra cost but highlight of the stay. Staff could smile a-bit more but food and service was excellent! Couldn’t fault the choices or food. Would not recommend this hotel for the amount we paid we received poor quality of food & choices at breakfast, poor room service and poor standards. Reception manager doesn't know what he’s taking about and misjudged his guests. offered us to stay at their other new developed site for families which wasn’t even ready or complete. Until we showed him we’re here for business and who we are dealing with, then he puckered up a bit and treated us better. That put him straight! . Won’t be overpaying to stay here again. We have Stayed In much better hotels in other areas or in Jumeirah with good quality food & overall service & high standards than this....

Dear Jumeirah Emirates Tower,

We would like to express our heartfelt appreciation for the exceptional service and unforgettable experience we had during our stay at your esteemed hotel from the 5th to the 8th of June 2023. We had booked a deluxe room to celebrate our daughter's academic success, and we are overwhelmed by the warmth and generosity extended to us.

We would like to extend our sincere gratitude to Ms. Maha for her assistance in making the booking process smooth and hassle-free. Her professionalism and attention to detail ensured that all our requirements were met, and we are grateful for her support.

Upon arrival, we had the pleasure of meeting Ms. Saba, who welcomed us with genuine warmth and a smile. Her helpfulness and efficiency during the check-in process were commendable, making us feel valued and appreciated as guests.

To our astonishment, we were upgraded to a suite room, which was beyond our expectations. The suite was not only spacious and luxurious but also beautifully adorned with flowers and a heartfelt congratulations message. The sight of the cake placed on the table was a delightful surprise and added to the joyous atmosphere of our celebration.

We would also like to express our gratitude for the complementary Wild Wadi water park tickets. It was a fantastic experience for our family, and we had an incredible time exploring the park's attractions and enjoying the thrilling rides. We felt privileged to be guests of Jumeirah, which granted us the opportunity to visit the renowned Museum of the Future. Without your assistance, acquiring tickets for this sought-after attraction would have been nearly impossible. It was an enlightening and thought-provoking experience, and we are grateful for this exclusive access.

Furthermore, the beach passes for Jumeirah Nakheel Sarai were an added bonus. We spent relaxing moments by the pristine shoreline, soaking up the sun and creating beautiful memories as a family. Your thoughtfulness and generosity truly exceeded our expectations.

Words cannot adequately express our gratitude for the exceptional service, attention to detail, and unforgettable experiences provided by your dedicated team. The extraordinary efforts made to make our stay special will forever be etched in our hearts. Jumeirah Emirates Tower has set a remarkable benchmark in hospitality, and we are truly grateful to have been the beneficiaries of your exceptional service.

We look forward to the opportunity to visit Dubai again and experience the unparalleled hospitality of Jumeirah Emirates Tower. Thank you once again for making our stay a truly memorable one.

With heartfelt thanks,

Manish...

The Emirates Towers, located in the heart of Dubai, are iconic twin skyscrapers that have played a pivotal role in shaping the city’s skyline. Here’s a concise overview:

Architectural Marvel: The Emirates Towers, consisting of Emirates Tower One and Emirates Tower Two, were completed in 2000. Renowned architect Hazel Wong designed these structures, emphasizing a sleek and modern aesthetic.

Prime Business Hub: These towers are more than just architectural landmarks; they serve as a hub for business and finance. Emirates Tower One primarily houses corporate offices, while Emirates Tower Two is home to the Jumeirah Emirates Towers Hotel.

Jumeirah Emirates Towers Hotel: The hotel within Emirates Tower Two is a luxurious establishment managed by Jumeirah Group. It offers a blend of opulent accommodations, dining options, and state-of-the-art conference facilities, making it a preferred choice for business and leisure travelers.

The Boulevard: Connecting the two towers is The Boulevard, a stylish retail and dining destination. It provides a vibrant atmosphere for visitors and tenants alike, offering a range of high-end shops and restaurants.

Sky Bridge: One of the most distinctive features of the Emirates Towers is the Sky Bridge. Connecting the two towers at an elevated height, it not only serves as a striking architectural element but also houses the exclusive restaurant, The Rib Room.

Iconic Status: The Emirates Towers have become symbols of Dubai’s rapid development and ambition. Their prominent location along Sheikh Zayed Road and their distinctive design make them easily recognizable and frequently featured in promotional materials showcasing the city.

Business Events and Conferences: The towers are a preferred venue for business events and conferences, owing to their central location and world-class facilities. The state-of-the-art meeting rooms and conference spaces contribute to Dubai’s reputation as a global business hub.

Evolving Skyline: As Dubai’s skyline continues to evolve, the Emirates Towers remain a key element in the narrative of the city’s growth and transformation. Their enduring presence signifies not only architectural achievement but also the economic prosperity of the region.

In summary, the Emirates Towers stand as a testament to Dubai’s ambition and success. Beyond their striking architecture, they play a vital role in the city’s business landscape, hosting corporate offices, a luxury hotel, and providing a dynamic retail and dining experience. The towers contribute to Dubai’s global image as a city of innovation, luxury, and...