Marriott Resort Palm Jumeirah, Dubai — Hotel in Dubai

I want to share my experience of staying at the 5 star Marriott Hotel! For almost two weeks, my family and I had a wonderful experience of staying at the hotel! Location, beauty, beautiful beach, hospitality at the Amir reception upon check-in. Then we attended breakfast and lunch at Levantera every day, everyone was very professional and polite, namely Doreen, Yati, Donamay, Sajita,Mervilyn, Yati, Bhuban, Aziz,Simran and Desi in a beach. They did their job at a high level of service! But unfortunately, on the last two day when we start going in dinner of my stay, my wonderful impression of the hotel was ruined by the situation when my parents and I came on May 28 at about in Levantera evening for dinner, we were greeted not friedndly very rude with girl Nepuni and Tejal. Nepuni forced us and did not allow us to go to the Levantera restaurant, for which we had already paid and had half board, she, in a raised voice and with commanding hand gestures, told my mother that we could not go to dinner since they had a booked group coming for dinner. I clarified on what basis we were denied dinner if the restaurant was almost empty . There was plenty of room to accommodate us, but her ridicule in our faces offended me and my elderly parents! I turned to the manager in outrage Glan with clarification why they didn’t let me and my parents in for dinner, citing the restaurant’s busyness, but Glan replied that this is not true and probably Nepuni I got something mixed up . Together we went to the reception to find managers and upper management to open the surveillance video and see how she stopped us at the entrance to the restaurant despite the fact that she took my three tickets to attend dinner , clarified my last name and room number and only after that stopped me . Further Nepuni and Tejal discussed us at the table in the restaurant , pointing fingers at my parents, gossiped with the staff in the restaurant and grinned . The manager apologized and said that he would sort out the situation and he was sorry that false information had been conveyed to us and we had the right and we can to dinner. We were also offered juice or some kind of dish from the hotel managers in honor of . But I can also notice that the management, at my request to give names this two girls who were rude, management did but after minutes 5 I ask and not immediately give their names. I keep wait this and explains what happend and why did they behave so inappropriately? When Nepuni approached us to investigate the question of why we were not allowed to enter the restaurant and were forced to wait in front of an empty restaurant, she did not give an answer and simply remained silent. Her name on the badge was covered by her hair in a ponytail. I asked her to show her name and remove her hair from the badge because when receiving guests, they have to show their names according to etiquette. Also, the day before, when visiting the Tejal dinner, she refused to place us in the hall at the entrance and took us to the very end of the restaurant. I went over and asked her to move us to a table closer to the exit, as my mother has health problems and it's better for her not to go through the entire restaurant. She replied that the table busy to the set, although again, the restaurant was half empty.and in that table any paper about reservation . And they had enough waiters to prepare the cutlery since the restaurant was was free and almost empty. She waved her hand and left, as a result, the cutlery on the table closer to the exit was not set and my father had to personally move them from another table so that we could have dinner. I'm sorry, but such an attitude cannot be acceptable in a hotel of this level, much less five stars. The price for the hotel and half board was high and we, as tourists, expect only a high level of service from the hotel, an individual approach to each tourist and we expect hospitality, not rudeness and disappointment. I have visited about 17 countries and have not met such disrespectful attitude in any hotel...

I recently had the pleasure of staying at the Marriott Palm Dubai, and I am thrilled to share my exceptional experience. From the moment I arrived, I was greeted by a team of dedicated staff members who truly went above and beyond to ensure my stay was memorable and enjoyable.

Let's start with Cecilia, the delightful staff member at the Laventera breakfast. Her warm welcome and attentive service created a pleasant start to each morning. She made sure that every guest felt special. The unique protein “ bar”offered a wide selection of healthy protein drinks options to kickstart the day after a workout in what is an amazing gym!!! Prathamesh, the staff member was dedicated to providing these healthy and delicious options. His expertise in creating nutritious, healthy drinks, a sure standout feature during breakfast.

Anil, the friendly and helpful bellboy, made my arrival hassle-free and assisted with my luggage. His professionalism and willingness to assist were truly commendable, reflecting the high standards of service at the hotel from the very start.

Anushka, who oversees the M Lounge, left a lasting impression with her exceptional attention to detail. She ensured that guests had a comfortable and luxurious experience in the lounge, offering personalized service and attending to their needs promptly.

Bharat, the staff member at the pool area, was always attentive and ensured that guests had a delightful time by the pool. His friendly demeanor and dedication to guest satisfaction contributed to a relaxing and enjoyable experience.

Sabhuhi, the Front House Manager, exhibited outstanding leadership and ensured that every aspect of the hotel's operations ran smoothly. His expertise and professionalism were evident throughout my stay, and his commitment to guest satisfaction was exemplary. Thank you.

Ritika, the Guest Relations staff member, was extremely helpful and knowledgeable. She provided valuable recommendations and assisted with any inquiries or requests I had, making me feel truly valued as a guest and always with a warm smile.

Waseem and Sunil, the valet parking attendants, excellent!!! They also organized electric car charging for guests, exemplifying the hotel's commitment to sustainability and guest convenience. Their efficiency and attention to detail were commendable, making the parking experience seamless and hassle-free.

Merelle, the Front Desk agent, exhibited professionalism and efficiency. Her warm welcome and swift check-in process set the tone for a pleasant and hassle-free stay.

Subham, the concierge, was knowledgeable about the local attractions and provided valuable recommendations. His friendly demeanor and willingness to assist made exploring the city a breeze.

Saurabh, the pool service staff member, and Jay Krishna at the pool bar both ensured that guests had a wonderful time by the pool. Their attentiveness, prompt service, and friendly approach created a truly relaxing and enjoyable experience. They work very hard whilst we can sit and enjoy the sun.

Overall, the staff at Marriott Palm Dubai were outstanding, consistently exceeding expectations. Their dedication, warmth, and attention to detail added immense value to my stay. Coupled with the luxurious facilities, efficient management, and delectable food offerings, the hotel proved to be an oasis of comfort and relaxation.

I also appreciated the valet's arrangement of electric car charging, reflecting the hotel's commitment to sustainability. This thoughtful amenity made it convenient for guests with electric vehicles to explore the city without any concerns.

In conclusion, Marriott Palm Dubai is a haven of luxury and exceptional service. From the personalized attention provided by all staff, to the outstanding facilities and amenities, the hotel surpassed my expectations in every aspect. I wholeheartedly recommend Marriott Palm Dubai for an unforgettable and remarkable stay in Dubai. See you soon...

I am writing to express my profound disappointment with the abysmal check-in experience my husband and I endured during what was supposed to be a celebratory birthday weekend. As residents of the UAE for 15 years and a hotelier myself, I am in awe of how drastically service standards have deteriorated at your establishment.

Upon our arrival at 3 PM, the check-in time, we were met with a chaotic front desk scene. Three receptionists were preoccupied with a single agitated guest, leaving no one to attend to the arriving guests. There were no lobby hostesses, no welcome refreshments in the scorching summer heat, and no organization in handling the queue. The receptionist was conversing in a different language in front of us, a blatant disregard for standard operating procedures (SOPs).

When my husband finally handed over our IDs and inquired about the room view, the receptionist, instead of addressing the question, offered free lounge access while they joined the beds and attended to a pillow request. We neither sought upgrades nor freebies; we merely wanted what we had booked. Shockingly, the receptionist had no clue about the hotel's pillow menu options.

Without clarifying, the receptionist asked for the same card to attempt to block an amount on the same card used for booking. Isn’t it suppose to be part of It's standard practice to ask guests if they want to use the same card, if they are okay with blocking the specified amount, or if they prefer to remove the minibar and pay as they go. This crucial step was entirely overlooked.

The real ordeal began when the receptionist called a colleague to assist us to the lobby, who bluntly refused, stating she was busy. Another colleague eventually helped us, but the disorganization was appalling. We were not informed about the waiting time, and there was no proactive communication from the reception regarding our room status.

After an hour of waiting, my husband followed up only to be told the room was still not ready. He requested to speak to the manager, apparently who was also busy and cannot attend to us. An hour and a half later, we were finally given our room keys with an offer of a free dinner by another receptionist .

5 minutes after The Duty Manager came in, my husband explained how this is not the way to have handled the situation and that we are facing series of events that could’ve prevented if only we were given alternatives and options. Or the least was properly informed.

Ashfaq took all the points and directed as to the room door. Confidently that all was sorted out. Evidently, he himself didn't even check the room before handing over the keys.

Upon entering, we found the beds were not joined, and the pillows were not placed.

To make matters worse, our luggage was delivered to the wrong room as expected because of poor coordination despite speaking to grace on the phone.

Duty Manager, tried his best but was hampered by a poorly coordinated team. By the time everything was sorted, it was 5:50 PM, our plans were canceled, and our spirits were completely dampened and were exhausted with all of these events.

Adding to the frustration, despite having copies of our IDs and me calling to arrange a surprise setup for Sunday night, room service delivered a cake on Saturday. This lack of attention to detail is unacceptable.

The receptionist should have offered us the option to wait for the upgrade or take a ready room. Guests deserve options and respect for their choices, not assumptions that they want free services.

This experience has ensured we will never return. Our special weekend was ruined, and we feel that no one should endure such poor service. While Ashfaq attempted to make amends with a 10,000 points refund, it doesn't compensate for the distress caused at all.

I hope this feedback will lead to immediate improvements in your service...