Staybridge Suites Brighton by IHG — Hotel in Great Britain

Our stay could have been a lot better. We had a lot of minor issues, that alone were not serious. However, not feeling great and spending more time in our room than expected, they ruined our six nights stay. What’s worse is a lot could have been resolved while we were there too. Having reached out to Handan before leaving we agreed to chat in more details about our experience. When we rang her, she seemed sympathetic and said she would contact her superiors, as we felt the room was not worth the price we paid. Having chased this up a number of times, nothing came of it. There’s not much worst than pretending to care and listen to a customer, then ignoring and forgetting about their issues. Not great customer service it has to be said. This reflects our low star rating. ||Below are just some of the issues we had, as well as some plus points too. They are in no particular order. ||PRO ✅|• Quick response in resolving issues (e.g., carpet cleaned after reporting excrement, loose tap fixed promptly, although still somewhat wobbly). Whole unit needed taking off. This was not offered. What a stupor design! |• Staff mostly friendly and helpful.|• Clean, tidy room with a large, comfortable bed.|• Good sea view (though not as advertised).|• Spacious layout with room for wheelchair/suitcase.|• Quiet location near train station.|• Free Thursday evening drinks/snacks and reasonable free breakfast.|• Handy kitchenette with fridge, freezer compartment, and ability to prepare food.|• Free Blue Badge parking outside.|• Fast, silent lifts.|• Gym and games room available.|• Large walk-in shower with good water pressure.|• Plenty of plugs, including USB (not USB-C).|• Two TVs, blackout curtains, a comfy stool/chair |• comfortable public seating.|• WiFi worked OK initially.||CONS ❌|• Room feels dated; needs updating. |• Some furniture uncomfortable, sofa stained, and lacking cushions.|• Small bedroom; bulky wardrobe won’t close properly and has a light that kept coming on.|• Old, rough towels and poor-quality toilet paper (better only on last day).|• Tricky air con controls; unclear operation.|• Dirty windows affecting the view.|• Awkward furniture layout; wonky table; limited storage.|• Poor, unreliable WiFi despite requests to fix; drops out every 30 minutes or so. Maintenance guy stunk of cigarettes and also when trying to help grabbed iPad and started to close apps. Not only will that not help, but it would have been polite to ask at the very least. |• Some hot breakfast items (sausages/acon/eggs) cold.|• No bathroom hooks or toilet brush in room.|• Sea view room not as advertised (lower floor, less panoramic).|• No on-site bar or restaurant.|• Weak noise insulation.|• No cushions on sofa, when asked not even spare pillows available.|• Some rude guests affecting the breakfast experience.|• Reception staff didn’t offer help with doors/luggage.|• on Sunday my wife requested a late checkout but was initially refused due to being in the Queen Corner Suite. After mentioning IHG membership, staff agreed, saying “well okay, because it’s you.” There were people waiting, and wife felt awkward — wondered if this was related to her being in a wheelchair. Overall, the situation felt confusing.|• Although not the hotels fault someone parked so close, we could not open the boot easily, when I mentioned this all staff member suggested was look in the morning. It did seem that weekend staff were generally not as helpful. Other cars had signs saying don’t park in the disabled spots days before. Over the weekend this wasn't the case. ||CONCLUSION & RATING|This hotel is rated highly on booking.com 8.8/10 and 4.4/5 on IHG. Our overall rating: 6/10 – could be 8/10 with lower price, and 9/10 if view matched listing & small faults fixed. If we were given a bad room, best to tell us and give us a reasonable discount as compensation. Even afterwards this could have been mentioned. That would have been better than nothing. |• Not a bad stay, but certainly not luxury for £200+ per night.|• Good location and potential, but lots of minor issues add up.|• Views not as advertised were particularly disappointing.|• Recommended for short stays (1–2 nights) rather than longer ones.|The most disappointing thing is that when we reached out for help and spoke to Handan, we had to chase this up a few times and were promised to be contacted and never were. Also having left belongings behind was told that they would send them, again, had to chase this up. Were told the room was empty. That wasn't true as we had definitely left a few things behind! Not sure if we had too higher expectations, a friend recommended Staybridge to us. Last time we stayed on the sea front with a lovely sea view for a lot less, also when checking this time it was a somewhat cheaper too. Next time we go to Brighton we will stay there. It will be interesting if we go to other Staybridge hotels if we have a similar experience. We have no plans to find out soon. We do feel like we could do with a holiday after the...

Stayed here on business at this Staybridge Suite Brighton in April on three occasions.||I have been meaning to leave a review about my stays but due to one thing and another never got around to it sooner, that said its important from my perspective this review has been done.||These are my personal opinion, not meant as damming or scathing to individual members of the team, not defamatory all just my own personal opinion from my perspective staying here on three separate occasions.||The Positives. ||The hotel is literally around the corner from the main train station, ideal for travelling by train. ||The hotel is also so close to the bus stops as buses are passing in abundance outside the train station.||The beds were really comfortable, the room was scrupulously clean. The room gives you your own kitchenette with utensils and gadgets.||A dish washer, fridge with freezer compartment, microwave that also serves as combination oven and convection grill. The kitchen area also has a sink and two ring induction hob. Great even for a short stay.||The bathroom was a decent size, it came with fresh linen and complimentary toiletries.||Breakfast is included free of charge each morning, hot and cold buffet.||The Negatives.||The windows in the whole hotel are sealed shut, there is no fresh air for ventilation.||This is not ideal but understandable as the hotel states its an environmental hotel and adheres to green policy to save energy consumption, its great if the actual air conditioning in the bedrooms were working fine but they were not.||What riles me the most is that rooms are released when nobody has checked if the air conditioning was satisfactory. Yes, granted on both stays the unit was working, but not satisfactory and not as they should be.||The room was stifling hot, the cooling temperature was fixed and pre-set to 18 degrees, not 16 degrees showing on the system itself, again this is to save energy.|It is ok if it works but not sufficient, the outside temperature was hot, you go into your room and it's warm. The air filter needed changing, it wasnt fixed.||I reported this but nothing gets done.||I work in refrigararion industry, you need a working condensor, evaporator, clean air filter, expansion value and compressor. They all need to be working in sync to offer a reasonable hot or cooled room.||In this case, the air filter was not cleaned and therefore the unit cannot cool the room down sufficiently.||Despite complaining nothing gets done. ||On each stay, in different room categories the air conditioning units were working insuffiently, the maintenance team working here should be paying particular attention to the air filters as they will get clogged up. ||The only way they would know is when staff members make them aware. ||If guests like myself and upon reading previous reviewers, if we all keep mentioning about the units you would expect the staff would be knowledgeable and bright enough to realise we must let maintenance know that their is an issue and not release the room until it's been rectified.||Alas no, guest revenue counts for guest comfort at this establishment. ||Three unpleasant stays here all due to insufficient cooling in the bedrooms, giving me a poor night's sleep. It's unacceptable.||Furthermore on other points, I find the staff unattentive, indifferent, granted professional but not going the extra mile. They seemed to offer a clinical approach to guests.||It is not very professional for them to be smoking outside the front entrance and then going back inside to greet you, totally unprofessional.||It is a fact, 60% of people working within the hospitality industry in the UK are non native speakers, this relates to poor english language skills and proficiency, I found staff working on the front desk to fit into this category.||I have concluded, after 3 separate stays in 3 separate room categories over the month of April, if nothing ever gets rectified it's obviously not going to get done unless the units actually stop working. ||I can only in fairness offer a poor two...

I paid £300 a night to stay here today. I picked this hotel specifically as it advertised air conditioning and as my son has severe eczema which flares when it is too hot. The recommended sleeping temperature for toddlers is 18-20C. Our room is in the cladded section of the hotel and it is currently about 25C. The windows cannot open. The air conditioner does not work. We reported this to front desk three times and each time we were told a bold faced lie. First time they said that they had centrally set it to heating and not cooling but that they had changed it and should sort itself out. Did not sort itself out. Second time they said they ran a green policy which meant they throttled the aircon. When I said I paid for aircon, not throttled aircon and that there is no mention of this on their website, they said that they will remove the throttling. No evidence of this. Third time I met another guest in the lobby complaining of the same thing and the front desk assured him they had centrally turned up the aircon.

After being reassured for the third time that they had turned up the air conditioning we went to dinner and came back to the same hot room. At this point they then said actually there had been a fault all along and the engineers had gone home.

This hotel is clearly trying to keep its running costs down to maximise its profits at the expense of customer satisfaction. It reflects badly on IHG and they should remove this property from their portfolio. If there is a policy of throttling air conditioning for environmental reasons then this should be made explicitly clear on booking so that customers like myself will look elsewhere. But I suspect they do this for profits not the environment.

Judging by the tripadvisor/google responses to negative reviews the hotel management do not care. Which is reflected in the on site attitudes of the staff. If you have booked your stay with a credit card then I would suggest you dispute the charge...