The Prince Albert — Restaurant in England

Quintessentially Brighton! In recent years that is… Brighton used to be a place for everyone, Your background your creed your creative flair was appreciated, almost valued. Tonight we went in this once fantastic venue, we entered the bar that we have drunk in for over 30-40 years and was told straight away we can not order in this bar, you have to go to the front bar as the bar we were in was too busy. Without exaggeration, there was no one actually at the bar with 3-4 people behind us at the bar.. She took actual joy in telling us to queue at the front bar egged on by her colleague’s!!! What a quintessential Brighton English customer service! Not just bars that have this attitude, it’s in every field, anyone that is not happy in their work play these little mind games to make their life’s just that little bit more interesting, welcome to the Uk 🇬🇧!! I’ve championed and helped this pub over the years, especially in recent times with their huge issues, but that’s it, the new management lives in cuckoo land along with holding and maintaining bundles of arrogance. No training of its staff to a international professional standard or any standard whatsoever, just a nice little sweet English one, not. ‘They’ actually think is cool customer service! but unfortunately they’ll get their wake-up call soon, suspect it will be sooner than they expect. Such Brighton arrogance! Brighton is on the world map, people from all around the world visit here and they love it here but old school places like this and other establishments being run like the way they are running their shows are just simply letting the side down and are an accident waiting to happen, especially these days with businesses, shops restaurants getting closed down every day, it doesn’t matter what field industry you’re in. This pub though, back on subject, has such overwhelming arrogance now, it’s sickening, it’s presently being run really poorly, it’s such a classic brilliant pub but for me, it’s owners deserves everything it’s going to get, which will be it’s eventual downfall. They are simply masters of their own downfall. Such a shame these great places are being run by people that are not fit for purpose, harsh but true. It’s so so Brighton, these days that...

Awful rude staff, one employee grabbed hold of my arm very aggressively as I was leaving to tell me I’d left a bag behind, I thanked them, however I also asked them politely not to touch me, as I felt it was inappropriate, they then proceeded to grab my arm again to take me back to my table to make me check if I’d left any other items.

After the second time I politely said I felt physical contact was wholly inappropriate, they told me to leave.

I am concerned that it would be considered acceptable to touch a customer without their permission, as the first instant was very aggressive and very unexpected.

I don’t know why the member of staff felt it at all appropriate to commit what felt like an assault of a paying customer.

Such behaviour is appalling and to make any excuse for it from management in any reply to this review would be an a concerning endorsement for inappropriate touching of customers.

The incident made me feel very uncomfortable, and put a damper on an otherwise nice afternoon out in Brighton.

Thankfully I got to go to other better establishments later...

I always have a lovely welcoming time here. I've seen an eclectic range of music here. I love how they give everyone a platform even Garry. I once drank 9 super pales here gluten free and vegan pale ale, is highly recommend. The logo is pretty good too but I tried to get a t-shirt but the brewery didn't take kindling to advertising advice even though I've seen all episodes of MadMen. Everytime I go to a gig upstairs though I am distracted, distracted by there disco ball. Not for the right reasons unfortunately. It's very dusty. I was watching a gig once about a year ago when I noticed, Emily something... Bought a t-shirt which says 'love will save the day' unfortunately love has not been bestowed on this poor ball. The the film of dust even distracted me and put me off bidding at a charity auction. When I saw Darek play I could focus due to dusty disco. I love the venue, amazing staff an quite affordable drink for Brighton. Also the dot mural 💯, so yes you would get 5 stars if you got out the Mr Sheen. You know...