VillaMore — Hotel in Kirklees

Do NOT use this company. Our family holiday was ruined by Villamore. In June, since there was no sign of Villamore contacting me regarding the balance due on our booked villa and the fact that no information had been received regarding our arrival (as agreed in the contract) I had to chase Villamore for information. After 1 week of chasing I was informed that the villa we had booked was not available due to the owner closing the villa for renovations/repairs following rain in February. When were Villamore going to inform me? The week before we were due to arrive? Or when we arrived? I received an apologetic email from Ian. On this email, Ian stated "Should you wish to discuss this further, I am personally available to assist." I phoned Villamore and asked for Ian. Ian was not available each and every time I called. I replied to Ian's email asking him to contact me. Ian did not phone me. I did receive my deposit back but I strongly advise that you do not use this company. No doubt the Villamore "team" will respond to this review in due course and attempt to pick holes in the truth. The facts are simple. Villamore did not contact me to inform me that the villa that I had booked was not available. I had to chase them. So Villamore, when/if you respond to this review please don't alter the facts. I have email and telephone correspondence to back up the facts.

As stated above, our family holiday was ruined by Villamore. Our kids lost their 2025 summer holiday. We lost everything (flights, etc.) as we had no accommodation for the dates that we had chosen for our 2025 summer holiday. Furthermore, during the dates that we had booked, a friend of our family (whom we were due to holiday with) walked by the villa that we had booked. There were people staying in the villa.

One of two things happened here - Villamore double booked or the villa owner decided that he/she wanted the villa for "our" dates. But this does not excuse the absolutely scandalous customer service from Villamore (where I had to chase them to enquire as to why they weren't looking for the balance and the arrival information).

Villamore did offer alternative accommodation - what a joke!! We booked a 4 bedroom villa in location X. Villamore offered an upgrade(!) which was a 3 bedroom villa in location Y. Where were 2 members of our family going to sleep? On sun loungers at the pool? The photos of the villa showed it to be furnished in 1970. It was insulting to be offered such an alternative.

I have rented properties for over 25 years across Spain and Portugal with various letting agencies. I have never experienced anything like the treatment that I received from Villamore. They are not available to discuss any issues. Do yourself a favour - when you Google villas for your family holiday and you see Villamore pop up, quickly scroll down the page and select a different letting agency. You will thank me.

Do NOT use this company.

I am giving 1 star as I have to select something in order to post this review. My experience...

I have had similar experiences to L.W. Bijl. I am under the impression that this is how their business model is set up. A lamp and some glasses had broken during our stay. When checking out, the owners told us everything was designer. Of course we were prepared to pay for all the damage, we only asked for some proof of the value of these items.

Not only did they refuse to give this, they asked us to pay 2000 euros for it immediately. When we did not immediately agree to this, the man soon became intimidating and aggressive. We did not feel safe and were glad when the police arrived.

The owners first spoke to the police officers for 10 minutes in Greek. We still have no idea what was discussed, but at least the officers did not seem to be on our side. Eventually, we would have to go to the station and make a statement, if we wanted to achieve anything. As our flight was leaving in a few hours, we were forced to pay 2000 euros for a single lamp and some glasses. By the way, we had found the lamp ourselves on the Internet for EUR 100. After we had paid, the owners suddenly became our friends again.

Finally, the owners promised to send us proof of the value of the broken items. If this were to be lower, they would transfer it back to us immediately. You guessed it, we never heard from them again.

The people who run this villa are disgusting. They are only interested in extorting as much money as possible from tourists who are not familiar with the language or authorities. Do me, all the other people who have been cheated and yourself a favour. Do not...

I rarely leave negative reviews, but I feel obligated to write this as a serious warning to others considering Villa Trullo Stel in Ostuni.

We booked this property last week during our trip to Puglia, excited because the photos looked beautiful. Unfortunately, from the moment we arrived, the experience was extremely disappointing.

First, despite what the listing or management may suggest, the main house has no air conditioning. The master bedroom, second bedroom, kitchen, and living area are all without AC. Only the two detached bedrooms have units, but these rooms are completely separate from the main house—posing a safety concern for families with children.

The far greater issue, however, was security. On the second day, after being out exploring, we returned to find the villa had been broken into. More than $10,000 worth of items were stolen, including designer bags, clothing, jewelry, wallets, and credit cards. There were no signs of forced entry, which strongly suggests that whoever entered had a key. We immediately filed a police report.

When we contacted Wonderful Italy and Villamore (the managers), we received zero support—only an empty apology. No assistance, no accountability, and certainly no compensation. We ultimately left a day early because we no longer felt safe staying there.

To add insult to injury, our request for a partial refund was denied.

In summary: this villa is unsafe, misrepresented, and backed by unhelpful management. Please take this as a buyer beware in the strongest...