Carpathia Bar & Restaurant — Restaurant in Liverpool

I had a table booked for the Carpathia restaurant for my wife and two daughters at 12.30 on Sunday 14th July to celebrate my wife's birthday. We booked this table in advance of a trip to the World Cup Netball session at the Arena. We were really looking forward to our trip to the Carpathia as we had heard good reviews.

Unfortunately I can't give a review on this restaurant as I had a message left on my telephone at 9.50am on the day of the booking. The message was left by the Business Development Manager, Oliver Downey to say he was cancelling my booking as they had a wedding in and we could either re-arrange for another time or find another restaurant. I picked this message up at 11am and after 45 minutes trying to call the restaurant was told that it was my fault as I booked the table on-line. The fact I had a reservation number didn't seem to make any difference.

Suffice to say we couldn't get another restaurant at such short notice so it did ruin the plans for the day.

I have never had this level of service from any restaurant I have ever visited and would advise that anyone booking for a special occasion be very careful. I would also like to add that I did check the booking with the receptionist that answered the telephone and she confirmed she had the booking. It appears the booking system...

We arrived around 8pm to have drinks prior to heading off into town and was greeted like royalty, that is until we said we were just there for drinks. Everything pretty much went down hill from there. The lady showed us to our table, outside on the cold balcony whilst many tables inside sat unused (and continued to be unused for our duration) not only that, she showed us outside and then shut the door to the balcony. At the time of been seated she told us to order drinks at the bar, this I tried to do and was met by a very rude and stressed bar man who told us we needed to go back to our seats and someone would take our order. This they did a couple of minutes later but then it took around 30 mins for those drinks to arrive (2x glasses of wine and 2x very warm bottles of beer) The ridiculous things is that I could see our drinks sat on the bar with nobody bringing them over so when I asked if I could just go over and bring them to our table myself I was told 'no' they must be brought over by a member of staff. It feels like they are only interested in people who are there to eat, which is fine if they just want to be a restaurant but that should be made clear that casual drinkers are not welcome. All in all very disappointed and wont be going back on out next visit...

Absolutely disgusted with this place.. I booked an afternoon tea for today (09.04.22) for my birthday i booked a couple of months before as I know its grand national weekend they took my deposit ( which still has not been refunded to my bank!!) , I contacted them know about two weeks ago I had a person drop out to change the table to 6. The reply was you should not of been able to make that booking when did you book it & we are only taking bookings over 15, which left me with no where to go & too late to book anywhere else. I even read they had some mixed reviews about slow service etc but I like to give places the benefit of the doubt however I wish I had took the advice because if I hadn't contacted them they wouldn't of let me know till 7 days before that my booking was cancelled, this has ruined my plans. They said they weren't doing very well I'm not surprised, absolute joke of an establishment!! Very...