VenueScanner — Local services in London

Paid VenueScanner £286.80/month since May 2024 x 8 months, zero bookings - despite being promised by their rep, Finn, that our Professional Plan came with a guarantee to refund our annual cost if we didn’t get bookings (call recording available). When we requested a full refund, Tilly Mason (Director) refused and denied the agreement, no refund at all.

The “account manager” service is just slow replies and generic, scripted marketing tips you could find on ChatGPT. Poor handling of a small Hackney business like us, no real support, and you’re competing with thousands of other venues for the same enquiries.

Save your money and promote your business yourself online/ - we do not recommend VenueScanner!

For more detail:

We joined VenueScanner in May 2024 on the assurance from their representative, Finn, that with the Professional Plan we would have a guarantee in our contract—if we didn’t receive confirmed bookings covering at least our annual subscription cost, we would get that cost back. This was a key reason we signed up.

Since then, we have paid £286.80 per month for 8 months, received zero bookings, and when we checked to confirm the guarantee, we were told by Tilly Mason (Director) that no refund would be possible and that their “booking guarantee” was not as stated on the onboarding call. After requesting a refund for the 8 months, they have refused to refund or even acknowledge the agreement made during that call (call recording available).

The “account manager” they promote as someone who will guide you in marketing your venue has been equally disappointing. You have to chase them repeatedly just to get a call, and when they eventually respond—often days later—it’s with generic, scripted marketing tips that anyone could find in seconds on ChatGPT.

Poor handling of a small business like ours based in Hackney—especially as a new client—has been extremely disappointing. Save yourself the money, promote your business online yourself, and avoid paying for a platform already flooded with thousands of other venues competing for the same bookings.

We feel completely misled—VenueScanner has not delivered on the guarantee that was the sole reason for joining, and has failed to take ownership or honour what was promised.

We do not recommend VenueScanner to any business looking for...

I recently had the pleasure of working with Emma from VenueScanner, and I can’t recommend her enough! She was instrumental in securing the contract for our Christmas party in London, especially given the last-minute nature of our request after our original venue canceled unexpectedly. Emma’s support, attention to detail, and swift action made all the difference during what could have been a stressful situation.

Her confidence and expertise ensured we secured the perfect venue, and her proactive approach made the entire process smooth and efficient. Emma's dedication and professionalism truly stood out, and it has been a pleasure collaborating with her.

I look forward to working together again as we head into 2025. Thank you, Emma, for your outstanding support and for making this...

Terrible company. I paid on the top tier platform, roughly £700/month for 1 year and received no bookings. They promise a 5x return on investment. This is supposedly still in force as they promise to honour this even after you have stopped paying. 2 years later I still have not received any bookings through the platform nor do I receive any enquiries. Somehow there was a missed payment of £0.80 from 2023 where I had accidentally paid them 80p too little. Having not heard from them for over a year they noticed I owed them £0.80 this year and have been pursuing it regularly. Not only is this ridiculous but I believe it highlights the business' desire to extract every last penny out of their clients. Lovely stuff...