Paid VenueScanner ÂŁ286.80/month since May 2024 x 8 months, zero bookings - despite being promised by their rep, Finn, that our Professional Plan came with a guarantee to refund our annual cost if we didnât get bookings (call recording available). When we requested a full refund, Tilly Mason (Director) refused and denied the agreement, no refund at all.
The âaccount managerâ service is just slow replies and generic, scripted marketing tips you could find on ChatGPT. Poor handling of a small Hackney business like us, no real support, and youâre competing with thousands of other venues for the same enquiries.
Save your money and promote your business yourself online/ - we do not recommend VenueScanner!
For more detail:
We joined VenueScanner in May 2024 on the assurance from their representative, Finn, that with the Professional Plan we would have a guarantee in our contractâif we didnât receive confirmed bookings covering at least our annual subscription cost, we would get that cost back. This was a key reason we signed up.
Since then, we have paid ÂŁ286.80 per month for 8 months, received zero bookings, and when we checked to confirm the guarantee, we were told by Tilly Mason (Director) that no refund would be possible and that their âbooking guaranteeâ was not as stated on the onboarding call. After requesting a refund for the 8 months, they have refused to refund or even acknowledge the agreement made during that call (call recording available).
The âaccount managerâ they promote as someone who will guide you in marketing your venue has been equally disappointing. You have to chase them repeatedly just to get a call, and when they eventually respondâoften days laterâitâs with generic, scripted marketing tips that anyone could find in seconds on ChatGPT.
Poor handling of a small business like ours based in Hackneyâespecially as a new clientâhas been extremely disappointing. Save yourself the money, promote your business online yourself, and avoid paying for a platform already flooded with thousands of other venues competing for the same bookings.
We feel completely misledâVenueScanner has not delivered on the guarantee that was the sole reason for joining, and has failed to take ownership or honour what was promised.
We do not recommend VenueScanner to any business looking for...
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