The London EDITION — Hotel in London

Review of superior king room and the hotel

I will preface my review by saying that I love this hotel, I had an amazing experience, accommodations and the staff were wonderful. My detailed review below shows the positives and the negatives, and I hope that the Hotel is able to address some of these issues for the next time I stay in London which will 100% be at this hotel!

Positives

The staff and Service are impeccable. Immediate responses, friendly and professional service, excellent concierge, front desk and housekeeping service.

The hotel is very well appointed, beautiful and very clean.

The room is very well designed, very spacious, clean, warm and Homie feeling.

The bathroom is large and beautifully appointed with gorgeous tile. The shower and bathtub faucets work great, really nice shower.

There is a nice backlit mirror for putting make up on in the bathroom

Large bottles of shampoo, conditioner, body lotion, and shower gel are provided. Really nice products.

Extra amenities such as umbrellas, and bathrobes and unlimited bottled water are provided which makes this day especially nice.

There’s a fabulous coffee service set up in the proper place in the room& Extra pods too

There are lots of drawers and closet space, Chairs and desk space. Easy to put away your clothes and function comfortably in the room.

Management upgraded me to a nicer room- they were very thoughtful and very kind.

The restaurant and bar have given great thought to their menu, and their menus, drinks and food were spectacular. The service in the bar and the restaurant were both fantastic, we felt very taken care of, And felt like they were very concerned about our being satisfied and happy.

The hotel is extremely well located, you can walk to Soho, and all the surrounding areas.

Negatives

The room is very dark and it’s difficult to find enough light to be able to function for normal every day activities. There is no center light, a minimal light over the desk, the lights next to the bed are not bright enough to read the television remote. It’s very difficult to function in the room and I have had to use the light on my phone multiple times.Bathroom lighting great

The bathtub tapers on the inside to the bottom into a corny scoop, To the point that no one with a normal width of the rocks could fit comfortably. The sides of my hips hit the inside sides of the bathtub before my but it’s the bottom and I had to sit suspended above the bottom in the water, very uncomfortable. The tub is very beautiful, just not functional.

The bathroom sink is very long and has a an extremely long tapered sink that reaches almost to the outer edges. Leaving little flat space to put your bathroom supplies. Everything tapers down into the center of the sink. I understand the intent which was to create a long sink for two people to stand at, but the design of the sink is crazy!

The air conditioning system did not work. They were willing to send someone but it was the end of a long day so I didn’t bother. When you turn the air on heat came out.

It would be really nice if the television allowed you to log into Netflix and other streaming services like so many other hotels do. The television in the room limits you to a small select group of channels, most of which do not play anything of interest

The bed is a little bit hard for curvy side sleepers.- The mattress is not bad, just could be a little bit softer.

Although the hotel is well located in the middle of Soho, Soho and the surrounding areas are extremely busy, crowded, and active until late in the night. A lot of drinking, bars, partying. It’s a little overwhelming walking outdoors in the neighborhood in the evenings.

Overall, very happy with this hotel. They do need to take a look at their bathroom fixture choices such as the bathtub/sink choices (Probably out of their control), the lighting and the television options which could be improved. The people in the service make up...

Let me elaborate from my previous review.

This is a great hotel but overpriced. I've paid much less for similar hotels. Unfortunately there is not a star for ranking for value because that is where it mostly feel short. If I had paid less of a premium price my expectations would have been lower. Perhaps I paid a premium because we used a travel agent to book this hotel and we overpaid.

The room was nice and clean. But only had one small window. So it was lacking natural light. We did have a little welcome gift but I believe that was from our travel agent but it was difficult to tell because they got our travel agent's name wrong as well as our name wrong. There was a mini fridge that was well stocked. The beds were comfortable and so were there pillows. The bathroom was clean and a decent size. And the shower had good water pressure. So it was a nice room. I have nothing to really complain about other than lack of natural light but that is hard to come by in London hotels. But I could get similar rooms at a much better price in London.

The pool table in the lobby is a nice touch. I love the high ceilings in the lobby and restaurant. the restaurant has a great atmosphere too. I left a separate review for the restaurant.

I could tell that they try to excel at service. There is always an attendant at the door. There is a concierge in the lobby and a bar with an attendant. I checked in later than the rest of my group and they knew who I was when I got there. I was escorted to the elevator by the person at the reception and she even pushed the elevator button for me. Some others in my group said that they were escorted all the way to their rooms and were given instructions on the lights. That is 5 start service and advice and beyond for the reception desk.

The concierge desk was very friendly and fun to talk with but I wasn't impressed with the concierge recommendations. I didn't think they were very insightful. We were encouraged to go to a museum within walking distance that was free but it was closed when we got there. We got recommendations for a fish and chip place and I don't think the fish and chips were very good. We purchased tickets to a soccer match through the concierge and we were given poor instructions. Our tickets included dinner. They didn't really know where the dinner was served. We had never been to the stadium before so we were flying blind. Turns out the dinner was in a nearby hotel and I wasn't really impressed with the dinner at all. We figured it was a special dinner at the stadium. Had I known it was at a separate hotel outside the stadium I would have just bought tickets to the match without the dinner. And the description of the seats were incorrect. It was supposed to be padded seats. But the seats were not padded and they were in the very corner next to a wall. We paid nearly $700 for those tickets. This was my first premier league game but I expected $700 to get me a better seat. I thought we might be sitting in a luxury box. Anyway, the concierge info on the match was lacking and partially incorrect.

So for service I would give 5 stars for effort but 4 stars for execution.

The location was great. It is about a block away from the action. So it is still quiet but close...

If this place was about 200 less per night, it would be about right. I've stayed at other Editions before and this one is feels dated and overpriced for what you get. It was a crazy packed weekend in the UK, so the rate was high-- Pride, Hyde Park Festival, Wimbledon, Formula 1. We paid 2800GBP for a 3 night stay that included a few drinks and 3 room service orders (nothing over the top with food/bev), so most of that was the room charge. ||Pros:|Service is a 10/10|Room service food is great and fast; though I had to call as the app was not working for a 3 night stay. Annoying.|The staff are all amazing -- lovely, prompt, kind and helpful. |The place is very clean apart from rugs, which are light in color and probably need to be shampooed way too often. They should revamp with some darker rugs so you see less dirt/stains!|Bathrooms are huge. Better than most UK/EU standards and the shower could host 4-6 adults easily. Great water pressure. Bravo! That said, the towels were pretty meh for a hotel of this standard. They need new ones. |In room TV is massive. Maybe the largest I've seen in a hotel room. |The AC actually works-- again, a win in a UK hotel room. ||The reason this is not getting a 5 star review:|* The rooms are full wood paneled like a terrible gross Brady Bunch 1970s den. Who thought this was a good look on the other side of 1981? They need to update this place badly and that has to be the first thing to go. |* They were so kind and gave us an upgrade when we got there (Bonvoy Gold Status). I fear what a non upgraded room size is. This room fit one king sized bed and 2 chairs. Nothing else could fit in there. |* Others have complained about the room lights being nuts and they are. There is actually no bedside reading lamp. Well, there is, but it's tied to the overhead room lights, so you can't turn them off and then turn a lamp on. We had someone come to the room to try and he said... "not possible in this room."|* The deal breaker... the bed is awful. One side was fully gushed in, while the other side was fine. Almost like it had a hole in it. I didn't even ask to move because I knew they were full-- it was Pride weekend and they were booked. We heard them tell several other guests this when we checked in. They need to replace the mattress in room 506 badly and told them this on the way out. I hope it was done before they let anyone else in that bed. They were apologetic, but it didn't make our room...