The Gibson Garage London — Attraction in London

Absolutely amazing experience at the Gibson Garage London. The store is stunning, beautifully designed, inspiring, and truly a dream for anyone who loves music. The selection of guitars is incredible, all top-tier, with flawless craftsmanship and attention to detail. It’s the kind of place where just being surrounded by so many iconic instruments gives you goosebumps.

But what truly made my visit unforgettable was the team. From the moment I walked in, I felt genuinely welcomed and looked after. I want to especially highlight Telmo and Júlio César, who were both absolutely outstanding.

Telmo was everything you could hope for in a specialist. Incredibly knowledgeable, patient, kind, and clearly passionate about music and guitars. He took his time to answer every question, offered great insights, and treated me not like a customer but like a fellow music lover. He made the experience smooth, personal, and meaningful from start to finish.

And Júlio César, what a legend. One of the friendliest and most down-to-earth people I’ve met in a long time. He brings such a positive, warm energy to the place. He was not only welcoming and attentive but truly made me feel at home. You can tell he loves interacting with people, and it shows in how naturally kind and respectful he is with everyone. He even took time to chat and make sure I was enjoying every part of the visit, which meant a lot.

Both Telmo and Júlio went above and beyond in a way that felt sincere and effortless. They’re a huge part of what makes the Gibson Garage so special. I didn’t just leave with an amazing guitar, I left with a smile, a great story, and a genuine memory to keep.

If you’re in London, do yourself a favor and visit this place. Whether you’re buying or just exploring, it’s an experience you...

I had high expectations when visiting the Gibson Garage in London, but unfortunately, my buying experience left a lot to be desired. The store itself is beautifully laid out, and the selection is impressive—but that’s where the positives end.

As a lifelong Gibson fan visiting from Brazil, I was incredibly excited to finally buy a guitar at the Gibson Garage in London. Unfortunately, the experience turned out to be frustrating and deeply disappointing.

This purchase wasn’t on impulse—I visited the store twice before deciding, tested the guitar thoroughly, and did all the necessary research. Given the limited time I had while traveling around the UK, I planned everything carefully. On April 22nd, I placed my order and paid the deposit, expecting the guitar to be ready for pickup on the 30th as discussed.

I trusted that putting down a deposit would secure the instrument and allow me to enjoy the rest of my trip without stress. Instead, the process caused unnecessary worry and disrupted my travel plans.

For an iconic brand like Gibson, I expected a smoother and more reliable customer experience—especially after traveling from another continent to make the purchase in person. Sadly, what should have been a highlight of my trip ended up leaving a sour impression of disregard from their team.

I hope the team at Gibson Garage takes international customers—and their time—more seriously...

Londoner based in Greece atm and was desperately after an Adam Jones Epiphone LP that Adam actually signed in an event in London a while ago. Not able to attend or find any of my lads available to collect at the time, spoke with the guys on store and this Legend of a man employee Michael Donnelly help me more than i could ever ask to get one. He was there at every stage, assisting like a friend(!) yes you've heard that right, friend!! and despite some payment issues that held for days, as of me being in Greece and payments couldn't go through etc, he patiently, always in good spirit drove me through every step via mails-whatsapp calls and texts, providing all necessary help until everything was finally shorted. Pleasant at all times, even when he was of work, we ve managed to make payments and he actually manage to hold my guitar stored for more than a week or so until a friend of mine could finally collect. Can thank Michael enough for all of these. I will deffo come back to the garage and the reason is HIM predominantly and my love for Gibson. Sorry for the long text but behaviours like this need to be heard. Thanks again Michael and Gibson! See you when i am back in...