Wyndham Garden Anchorage Airport — Hotel in Alaska

TLDR: Lower your bar (really lower it) and it will be fine (just bring flip flops to wear so you don't have to be barefoot, pack some antibacterial wipes as well.)

Full Review: I rarely leave negative reviews, because I try to give businesses the benefit of the doubt, but I also think unsuspecting families need to know before booking a non-refundable stay here.

I’m honestly perplexed by the five star reviews and can’t help but wonder if they’re written by employees or their families. Maybe they’re mixing up the name of the hotel? The experience was not what I have come to expect from my past stays with Wyndham. This is not even remotely a five star stay.

Here’s a few things to know before you book:

The Pros: Refrigerator and microwave in room. it was generally quiet. blackout curtains. Hot water with good water pressure. breakfast area was clean and the breakfast was good. Close to airport. Bedding was clean, no signs of bedbugs. Working blow dryer. Temperature control.

The Cons: overgrown picnic areas should’ve been our first sign that this place is not well-maintained or managed. Hallways and other shared areas are pretty dirty. laundry room is pretty dingy and multiple signs up that say “out of order.” Beyond being old, rooms were very dingy. From blackened grout in higher traffic areas, to significant mold and mildew buildup on floor tiles, in corners, and on windows. I would not have stepped barefoot on those bathroom floors. Missing caps on back of toilet seats, so visible urine stains on rubber washers covering the screws. Flusher did not work properly, so if you didn’t manually lift the flusher, the toilet would run constantly.. Mediocre wipe down, I wiped counters, and light switches down, seemed to bring up make up residue. shower did not drain properly, so water becomes backed up during quick showers. 2 towels for our group of 4. ceiling finish and wallpaper starting to come down in shower area. Heater/air conditioner was disgusting. Customer service left a lot to be desired. We attempted to check out early, acknowledging that we knew we would have to pay for that night. They refused to check us out because it was “past checkout time.” Customer service rep just stands there with a blank stare when you approach, and I think they hope you’re just going to leave during the silence, you’ll need to prompt for a response to basic questions. absolutely no effort made to understand why we might want to leave early. I think they’re banking on you being stuck and unable to cancel… They’ve already made their money, so I don’t know if there’s any need for effort. No housekeeping during your stay or other turn down service. If you need more towels, you’ll have to ask for them and deal with the apathetic customer service. not in the best part of Anchorage, but probably not the worst. Parking lot is full of connex containers in spots closest to your room, so you'll like have to park in furthest lot.

Overall, we should’ve listened to the other family who told us they were leaving due to the mold and grime. But we booked with credit card points, were beyond our cancellation date, and thought we would give it a chance because we expected Wyndham to be adequate. We were also just tired after traveling.

This honestly makes me want to stay away from Wyndham in the future. Maybe the resorts through the timeshare are managed differently? I was really disappointed. I’ve stayed at their resorts multiple times and I’ve never seen something this bad from Wyndham.

Ultimately, we took the loss and left early to stay elsewhere, even with the refusal to check us out. Overall, points wasted.

Pictures to help you make your own decision, though the room is pretty dark (perhaps by design so you don’t see the mold)… It was hard to get good pictures.

I’ve reached out to corporate to let them know, they plan to inform management. So hopefully future customer stays will be better! I just won’t take the...

Worst. Hotel. Stay. Ever. Do not book this hotel under any circumstances. June 20 - First Stay: A hotel employee saw me in the hall and helped push my bags to my room and he gestured to the swing-lock and he told me to be SURE to use it.  Something TOXIC had discharged into the room and I couldn’t stay in that room as even breathing burned my throat. I called the front desk immediately and 2 people came down and agreed it was awful, but said there were no more rooms and suggested I open the window.  That window happened to be on the ground floor and didn’t even lock. So I jammed the window shut with my camera monopod. I sat in the hall mostly and then finally threatened the lady at the front desk I was going to take all the bedding to the lobby and sleep there.  She finally pulled out a rollaway bed around 1 am and put me in the LUGGAGE STORAGE ROOM.  Then at 5am told me I could have a dirty room because a couple had just checked out....which I took because I was desperate. Then I had to explain three times to housekeeping that I needed a full room clean although I was already in the room.....which they did in parts because I had to keep finding them and telling them to finish. June 25 - Second Stay: Key stopped working every other time I left the room. Most of the items for breakfast were not replenished. Several outlets and lamps didn't work. Coffee pot in room, but no coffee or coffee accessories or cups. Asked twice, still never got any. The guest laundry had broken dryers.  I booked a hotel with the express purpose of doing laundry which I then couldn’t do so I wore dirty clothes half of the trip. No hot water for showers….which one guest said had been that way for 3 days....which leads me to wonder, was all bedding and towels washed with no hot water for 3 days? Mold was in the bathroom. Air/heat dial didn't work and had to unplug the unit to make it stop over cooling. Had to plug it back up because of all of the hotel noise, and then had to put a second comforter on the bed to keep myself from freezing while I slept. Door swing-lock was stretched and sprung and anyone could have opened it from the outside if they were able to crack the door at all....so I laid my suitcase up against the door to hopefully make noise in case someone tried.  Mystery stains on the curtains that appear to be organic blood/matter stains...I have pictures. I am fairly certain someone was harmed in that room which then put me in a possible hazmat situation.

I asked for Management to make this right repeatedly, on the 20th, 21st and when I came back on the 25th.  They just said they were not allowed to make decisions like that and that the owner was in a different time zone and they still had not heard from him. We had this discussion multiple times.  June 30 - canceled stay and rebooked with another hotel. I literally had no place to stay on the 20th.  They said they had no other rooms available and literally put me in a storage closet because I refused to breathe in toxic fumes all night....and they STILL CHARGED ME FOR A ROOM. And on TOP of all of this, I had several clients with me as I am a tour operator.  Everyone had a terrible stay, but my stay...

We reserved a stay at Wyndham Garden Anchorage Airport (4411 Spenard Rd) from June 22–29, based on the brand’s reputation, included breakfast, and a 24-hour airport shuttle.

From the start, we experienced multiple issues, most of which were met with limited or no response from hotel staff.

June 22: After landing, I called the front desk to confirm our shuttle. We waited at the designated pickup point for 45 minutes—no shuttle ever came. A shuttle driver from another hotel kindly offered us a ride. At check-in, our room (218) was in poor condition—worn carpet, dim lighting, and a soaked floor near the AC. When I reported it to the front desk, I was told the hotel was full, there was no maintenance on staff, and nothing could be done that night.

June 23: We spoke with Curtis, the Assistant Manager, who said he’d try to address the issue. When we returned, we were moved to Room 229. While dry, it still had noticeable maintenance issues: the shower required two hands to operate, the AC was unresponsive to thermostat changes, and the room remained too warm.

June 24: Curtis again apologized and said he’d speak to his supervisor about compensation. He promised an update but never followed up. Our room wasn’t serviced, and we were only then told cleaning was by request. We also received a text that water would be off and there would be no hot water until the next day. Still no action or follow-up from management.

June 25: We endured cold water for washing, and still had no response from the hotel’s owner. When I asked for contact info, I was told it couldn’t be shared. That evening, we were told the hot water had been fixed, but no one had remembered to turn the temperature up until later that day.

June 26: I requested room cleaning and extra towels so my son and his family could shower before flying out. Neither request was fulfilled.

June 27: I followed up again in the morning, only to be told it was too late to add our room to the cleaning list. The housekeeper also declined, stating she had too many rooms and hadn’t been informed in advance. No one had told us these requests needed to be made the day before.

Despite repeated conversations with staff and management, most issues were either ignored or delayed. We are scheduled for the airport shuttle at 4:15 AM on June 29. If there are additional issues, I will follow up again. However, based on the number of problems and the hotel’s lack of response, I believe at least half the cost of our stay should be...