The Clyde Hotel — Hotel in Albuquerque

I recently hosted a three-day Indian wedding at The Clyde Hotel (Heritage Hotels & Resorts), which required quite a bit of effort, coordination, and attention to detail. Indian weddings are known for their elaborate rituals, unique requirements, and multiple ceremonies spread over several days. From managing traditional decor setups to coordinating multiple event spaces and accommodating a large group of guests, the staff at The Clyde Hotel displayed remarkable flexibility and understanding. They truly went above and beyond to meet these specific needs with grace and professionalism. I cannot express enough gratitude for the exceptional service provided by the entire team. From the initial planning stages to the final farewell, every staff member went above and beyond to make this event unforgettable. Here’s a breakdown of the outstanding efforts by everyone involved:

Lila – Wedding & Catering Sales Manager: Lila was our first point of contact and truly set the tone for a seamless planning experience. She guided us through the initial steps with expertise and care, connecting us with the perfect team to bring our vision to life. Lila’s professionalism and genuine enthusiasm for her work made the entire process enjoyable and stress-free.

Jasmine – Wedding Convention Services Manager: Jasmine brought all the details together beautifully. Her attention to detail and dedication ensured every aspect of the wedding was executed flawlessly. Whether it was coordinating timelines, managing logistics, or accommodating last-minute requests, Jasmine’s calm demeanor and efficiency made everything possible.

Melissa – Group Room Coordinator: Melissa made the group booking process effortless. She worked tirelessly to secure accommodations for our guests and extended incredible courtesy by providing excellent rates for suites. Her willingness to go the extra mile made our guests feel valued and comfortable.

Evelyn – Assistant Guest Experience Manager: Evelyn and the front desk staff were phenomenal. From check-in to checkout, they ensured that all wedding guests were warmly welcomed and well taken care of. They managed every detail with precision, ensuring a smooth experience for everyone. What impressed me most was their grace and patience in handling wedding guest shenanigans. They maintained professionalism while ensuring everyone was cared for, which I’m incredibly grateful for.

Valet Team: The valet team deserves special recognition for their hard work, kindness, and unwavering support. They were always prompt and professional, handling every request with a smile. Their dedication ensured all transportation needs were met smoothly, contributing significantly to the event’s success.

Overall Experience: The entire staff at The Clyde Hotel worked together seamlessly to create a wedding experience that was nothing short of magical. They were not only flexible and cooperative but also genuinely invested in making the event as special as possible. Their ability to adapt to the unique requirements of an Indian wedding and execute each aspect with precision and care was truly remarkable. Every interaction—whether with the front desk, housekeeping, or catering—was marked by warmth and professionalism. Their ability to anticipate needs and address them proactively was truly remarkable.

In all, The Clyde Hotel made this wedding happen in the best way imaginable. Their commitment to excellence, attention to detail, and heartfelt care left a lasting impression on us and all our guests. I would wholeheartedly recommend The Clyde Hotel to anyone planning an event or stay. Thank you to the entire team for making this a once-in-a-lifetime...

I am so disappointed and upset with this hotel.

From booking to staying - a nightmare. The worse: having to stay for the whole week.

I had to make special requests due to some current special needs. They were not absurd requests. They were reasonable and easy to accomplish.

I am a seasoned traveler. I have stayed in many different hotels in the US, Europe, and Canada. When I go to a 4-star hotel, I expect 4-star service (cleaniness, comfort, attentive and knowledgeable staff).

Well, I have stayed in 3-star hotels a few times that were better ten times than this one.

Here are just SOME of the issues:

I requested a room with a walk-in/roll-in shower as I cannot climb over a tub. Request made before coming (I called ahead of time). The first room they gave me was with a tub. I called and asked to be moved. The second room was a walk-in/accessible, but old, hair on the floor of the shower, poorly cleaned sink.

There was no full-body mirror. Just half body in the bathroom.

There was no shelf in the shower where to place the shampoos/conditioner. Had to place them on the floor. For someone who can not bend down, this is a problem. I told them that I needed at least a small stool where I could place them during my shower. They brought me a massive plastic chair for people who are in wheelchairs. The chair takes half of the shower space and makes it hard to shower with that in there. I decided not to complain again.

When I had a shower, the water overflowed and inundated the bathroom. I ended up slipping and falling.

I asked for a feather-free room. This request was also made in advance as I phoned the hotel directly before coming, and again when I arrived.

The room was NOT feather-free. Result? Allergies abound, poor sleep, itchiness. I decided not to complain again.

The duvet has no cover (like a washable case like other hotels have so that it can be washed between clients). They just put a lose sheet on top. It's really disgusting. Feathers coming through the mesh of the fabric. I had to get that out of my bed.

The bottom sheet does not cover the whole mattress. I woke up with the sheet moved up and my skin exposed to the mattress.

There is a bad smell in the room that I felt as soon as I arrived and got worse every time the air conditioning turned on. I had to use vic vapor rub under my nose.

There was no cleaning or making the bed. They don't even check the room to replenish shampoos, tissue, or toilet paper. I had to call and ask for it.

There are other things that happened. But I gave up complaining or trying to get better service.

PS: I just saw the reply of the owner. Lying is a terrible way to try to make a good impression. There was NO cleaning or making of the beds daily as you state or replenishing supplies.

I had to ask for toilet paper. When I complained about the room not being done, I was told I had to ask. The next day, they came but left the pin from the toilet paper holder on the counter, left a note saying they couldn't make the bed because there were personal items. There were just the pajamas on the foot of the bed. All hotels I stay place the psjamas on the chair and make the bed. I took numerous pictures. What about the feathers? Duvet without a clean cover? Matress exposed without proper sized lower sheet? Come on! At least own it and try...

I stayed at this hotel for a conference. As a longtime resident of the Southwest I've seen a number of companies try to make a go of this location. Heritage is making an effort but it falls short. Pros: the lobby is lovely and the workout room is very nice. Staff were friendly although not always able to solve problems. My room was also nice, clearly fairly newly renovated with a comfortable bed and a large bathroom (I love a bathtub with a clothesline.....clearly a holdover) and a nice view. Cons: Buckle in. Biggest complaint about the room was the thin walls. I never understand why a hotel claims to be luxury when you can hear everything your neighbor is doing. The have the headboards up against the wall with the television in the adjoining room, so you get to experience whatever your neighbor is watching. The hot water was a little hinky as was the Keurig. I got them both to work but it took time and effort. Of course the Clyde participates in the "amenity fee" scam, common in any hotel claiming to be luxury these days, as if you can refuse the fee if you're not using the amenities. The logic is mind boggling. It's like airlines selling you a ticket and then charging you additional for an actual seat. They were at least upfront about it and I did appreciate that the fee included parking in the garage as you'd be paying that much to park downtown anyway and at least in the garage you car is out of the weather and unlikely to get broken into. However your room key is supposed to be your entry/exit pass and mine didn't work. Fortunately since I was leaving early in the morning and knew this could be a problem I asked about this the night before and was given a validated ticket to use which did work. An example of the staff being friendly and also helpful. My final complaint is about the billing. This is a mess and I feel like the staff is not empowered to do much about it. When I made my reservation, I got an email detailing the nightly rate plus the taxes and the amenity fee and the whole shebang for 3 nights was supposed to come to $580. The first night my credit card showed a charge for $710 plus $53. I asked about this and was told it was the $50 per night incidental fee was charged all at once and would be refunded. Since this is usually not an issue I waited even though the math didn't add up (why the additional $53 charge?). When I checked out, my invoice came to $660, plus there was an additional $53 charge on my credit card. Math still not adding up. When I called again to ask about the discrepancy I was again told it was the incidental fee and it would be refunded although it might take several days. Why does this need to be so complicated? Every other hotel I've been to the incidental fee is refunded immediately. It's usually an authorization but not an actual charge. I'm going to give it a week for the charges to be straightened out, but again- if you're calling yourself a luxury brand, get a program that works smoothly. Final verdict: it was OK. Convenient for the conference but I would not stay here again by choice. Many other cheaper and easier options in...