Holiday Inn Express & Suites Asheboro by IHG — Hotel in Asheboro

The staff was very unfriendly, disinterested, and were unhelpful. Never greeted me once coming in or out if I didn’t say something first. There were a couple times I asked for information about the area and the answer was a shrug with “I don’t know”. The food was absolutely disgusting and gag-worthy. It was fake and they served the same thing every day. We had 6 people staying in the room, but show up to two towels and 2 wash cloths. I asked for room service and extra towels, but the room was barely cleaned and we were still given only 2 towels and 2 wash cloths. I had to go to the front desk to get more. Then they charged me $250 for something ridiculous which I’m still fighting. The manager has never gotten back to me to this day to explain the charges and has no proof. I honestly feel like it was discrimination bc I stayed there with my kids. Keep in mind when staying here there are no Uber, Lyft, taxi, transportation services, or public transportation. Our faucet in the bathroom leaked the whole trip, which I reported on day one and it was never fixed. I will never stay at a Holiday Inn again bc this is my second time with a horrible experience staying at one of their properties. I feel the manager lacks compassion and I believe she committed fraud. I was told through a third party that I was charged bc the room couldn’t be rented out. However, my son and I had a medical emergency while staying there (which she was aware of) and were hospitalized after checking out. I had to check back into the hotel after having emergency surgery as I could not drive. At that time someone was checked into 210 the room I was previously in and we stayed a couple doors down in room 216. The next morning the occupants of 210 complained of the faucet running which I had also during my stay. I was sitting right in the lobby while this happened and the lady at the front desk asked the maintenance person to fix it. How do I get charged for the room not being unrentable when they had someone in there? Fraud. I tried to talk to the manage before I left the hotel to get this resolved. No response. Now it’s my word...

I’ve stayed at this location several times and this last stay would have to be the worst. The young lady receiving guest was polite yet always sitting on a chair behind the counter watching videos on her phone while the coffee pots sat empty and mud tracked in from other guests made the lobby floor look like a farm setting. I was never recognized for my status. When I booked my room through the app, I booked a regular 2 queen room, what I received was a handicap accessible room. My room was on the 4th floor. After taking the elevator up and making it to my room, the key didn’t work. I drug everything back down and told her my key didn’t work, she asked if “I was sure I held it right” she programmed the card a second time and upon reaching my room still would not open the door. Back to the lobby I went, I told her when you touch the card to the reader it gives you a red and green light which typically means the battery is dead. She explained I probably wasn’t doing it correctly and asked me to follower her back the the 4th floor a third time. She tried using the key card which didn’t work then her little fob on her key ring which didn’t work. Obviously this isn’t my first stay in a hotel so to be treated as though I didn’t know what was doing was frustrating. I was given another room which again is a handicap accessible. I explained I did not book this type room and she explained “I don’t know why the app does this, you’ll have to take it up with them”. Not a great explanation to give a customer who’s status should have warranted further investigation and explanation. I booked this hotel again for this week, and again the young lady although being polite showed little interest in making certain the coffee pots were filled or at the very least still hot. I do a lot of business in the Asheboro area , and although I’m a loyal IHG member, my business my go to Marriot...

When I brought the concerns to manager regarding breakfast: No meat provided with the eggs. It sounds trivial I suppose, but just first time I've ever seen this at ANY hotel that decides to serve eggs Shared milk jug that everyone shares. It is surprising that this is the method of choice for milk disbursement. Upon arrival to breakfast, we found the empty jug on table after we put cereal in bowls. We asked breakfast staff who advised no more milk would be provided. We saw others eating bananas, but the bin was empty. When we asked same staff, they advised no more would be provided. Peanut butter provided was via a huge tub. When you opened it, you could see where others had dug their utensils in to get some.....The large tub was 1/2 empty, so you had to put your hand and utensil down into the tub to get some. I had to wonder how many hands have been down in this tub, how many rubbed the inside of the tub, did anyone "double dip" with a used utensil? I cannot believe that this meets Health Dept guidelines, and I mentioned this to the manager Peeta. Garbage containers were overflowing and nobody ever emptied them.

I decided to discuss this with management, I spoke w/ manager Peeta. I very kindly expressed my concern with each breakfast item, and she listened and let me finish speaking. She offered something about a supply truck not making it (this was regarding the lack of bacon or sausage), and apologized for the experience. I advised that we paid more for this motel because of the reliability and consistency that we expect from Holiday Inn Express. I asked if the apology was all that she could offer, instead of some type of monetary concession (we were going to need to go elsewhere to eat breakfast and look for a "cleaner" experience). She said "no", and confirmed an apology was all that she could offer. I thanked her...