Randolph-Asheboro YMCA — Local services in Asheboro

I used to come here all the time as a kid, loving every experience and having no issues with any member of staff. As I've become older, I don't visit as often, but when I do it's only for a few hours.

My experience last Sunday was profoundly absurd in ways I'm still trying to comprehend. Whoever the lady is that works the front desk on weekends (maybe weekends, I only have seen her on Sundays) is a complete contradiction of what the YMCA stands for. I walk in and noticed her in an argument with an older family trying to sort out their membership. All I can hear is "Sorry it's been terminated, you need to talk to a supervisor". They family remained calm and collected, asking questions to help find a solution so they can enter, yet this woman continued to neglect and ignore what they were saying.

Later, I asked gentleman at the front desk if he would be willing to raise one of the goals so we can play basketball, and she interrupts saying "we can't give the raiser to anyone except for coaches", which I respond by saying "I don't want it, I'm asking for help", then reacts with an incredibly smug look on her face...

Lastly, as closing time approaches, we're asked to wrap things up and head out, which we do. The time is 4:53 and I start stretching and packing my things to leave and so do the other players. A younger group of girls and their parents had volleyball practice on the court next to me. This woman is only yelling at us and rushing us to get out, standing and watching as we all pack our things and try to get going. I stretch a little longer than most because I'm a little older and play more often, and during my entire routine, this woman as not taken her eyes off me, making me abnormally uncomfortable, and that's very difficult to do! I point over to the other court where the girls and parents were, and ask her "are you going to yell at them and make them get out?" and she says "no." -- So at this point I'm wildly confused as to why her demeanor and lack of character were so spiteful towards me and others. It's not something the Youth Men's Christian Association believes in (to my knowledge) nor has it ever been an issue in the past.

Maybe she was having a bad day, maybe she was in trouble for being lenient in the past and felt that acting in a more cold and snide way was the only way for her to get her points across. Whatever the underlying conditions were, she must realize that she represents the YMCA and behaving the way she did affects her brand and reputation, as I'm sure I'm not the only one who feels this way, but perhaps the only one willing to write this long of a message. Hopefully it reaches the...

Front desk employees are rude and don't assist customers correctly. Stay alert when opening a Membership, employees tend to charge you for a wrong amount, give you inaccurate information and will change your Membership policíes without previous notice, making you look bad in public when it is their mistake. The membership director King doesn't know how to address this inconvenient effectively, intimidating customers and making them feel targeted. Someone needs to do something about it, we need change.

We, the customers, don't have control of the membership category they enroll us in their system. Our responsibility as customers is to provide our info and pay the amount agreed at the beginning of our contracts. It is illegal to change policies, especially prices, once we have started our memberships. It is their responsibility to train the staff and keep a transparent register of their members. It has happened twice to me already, first one last year in 2023 and again now in 2024 when they were supposed to rectify their mistake so I coukd finally be in the right one. They keep giving me a wrong membership and stopping me at the entrance, telling me that my membership doesn't look good when it is their responsibility to enter the correct data on their systems. This behavior is wrong and should be audited asap.

This is real life, they cannot play with customers, as members, we want to be able to exercise without worrying that they are messing up again with our memberships. If they make a mistake, they should keep their word because their professional credibility as an institution is at risk. I would like to receive an apology for all the harm caused by their negligence instead of Kings' wrong behavior of believing that they have the reason when there are several alerts ⚠️ that something is not ok with their administration and the care they show for...

This review is on the splash pad only. This used to be a place my 2 kids (7 & 11) begged to go & we used to go weekly before covid. It was always a great experience. We decided to go for the first time since covid on Tuesday 7/12/22. My kids were both super excited. Unfortunately we left after only being there 45 minutes. 1st. There was a group of high school age kids hanging around the concession stand which was obviously fine, until they started cussing loudly that my children & I could hear. 2nd. The 2 ladies working at the concession stand were more interested in having a conversation with gentleman then doing their job. My oldest had to go around to the side of the concession stand to get someone's attention to get bandaids for his brother which is where number 3 comes in👇🏼 3rd. Granted it has been 2 years since we visited I don't remember the concrete being so slippery! My youngest was mostly playing on the yellow concrete area and he fell numerous times (no he was not running). My oldest hung out in the blue painted area and didn't have any trouble 🤷🏻‍♀️ 4th. We were about ready to go, we didn't appreciate the bad language & obviously my child kept getting hurt. What really infuriated me was the last time my son fell 2 of the young gentleman walked by and started laughing at my injured child!! Like really? I let it go because they are "kids" but that was uncalled for. We got up and left immediately after that. It's extremely disappointing that a place my kids looked forward to going and we spent hours at is no longer a place they...