Verizon — Local services in Auburn

Alright.

I signed up with these guys from what Verizon tells me is over a month ago.

After thinking the guy "Nic" took care of me, I get a bill for $785+ for 2 months of service. Yup, a payment on a Tesla or even a smaller mortgage was assessed.

So, I wanted to get to the bottom of this. I call Verizon's 1-800 number and got a nice lady who originally helped out, but wasn't able to get it to anywhere close to the original $170 I was promised the monthly bill would be by Nic.

The first bill was $435 and the second one was for $349. Can anyone in their right mind explain to me how $170 turns into either amount? The activation fees can't even add up to this.

Well, I try and clarify what's going on by calling again. After more than 90 minutes of waiting, being transferred 5 times, I literally want to call the state's Attorney General. However, I try to calm down, go for a run and come back after the very painful sequence of calls.

After I get back, I email Nic. He hasn't replied. Honestly, I emailed him before and he said he would try to help me out, but guess what? Nothing changed.

Nic - I know you're trying do what you can, but hey, when you screw with peoples' lives by not being careful of all the charges, you literally create more pain and hardship for people in this world -- nothing close to what you say you're trying to do.

On top of this, don't forget the other charges you also made me pay in the 3 visits that were easily over 3 hours combined.

I wanted to give you guys props after the initial experience, but it now makes sense why people absolutely hate 3rd parties AND more importantly, Verizon for their very VERY shady practices.

Thinking about it, I do want to pursue everything I can to make these hours and hours of headaches turn into something in my favor. So, be on the look out.

You guys really need to reassess what...

Alright so, I never write reviews you know the story blah blah and I’ve never been to this specific store but I am leaving a review for someone who works at this store who helped me tremendously at another store. His name is Santana. Let me just start out by saying the start up process for getting a new phone online lead to many failed attempts at getting my phone in the Southcenter store. Mainly due to an employee there who really could give a shit less about me or doing anything else to help aside from trying to flip a sale on me. After 3 days of sitting at the mall for 2 hours a day with no solution I thought I’d show up and try a last time before I gave up. In the 4th day I was greated by Santana and Kyle. First of all in the most professional way I would like to say these guys are BAD ASS and deserve a damn raise and recognition. Not only did they act like they cared about my story but they both tried to help me with ease. Santana really was professional and overall a very kind person. He made the process so easy and quite literally made me believe in Verizon again but also that people actually want to help others without trying to make a quick buck or “go home because it’s my Friday.” After visiting him I got my my phone in like 45 minutes. Where as all the other times I left everyone’s like “yeah we don’t know how to help sorry come back.” Santana literally made it his mission to help me and I’m forever grateful that he gave a shit. From now on I WILL drive all the way to Auburn from downtown just to see Santana so that I know I’m in good hands like Allstate.😂 no but seriously ask for Santana he isn’t going to push you away or make you feel like he’s just trying to make money off you. Thanks for being a badass employee and an awesome person. You and...

Nic was super helpful. We came in because the VM on my 9 yr old LG sliding keyboard phone stopped working. He researched and found that support for our phones had ended, so we found ourselves in the place that we knew we would eventually end up, having to upgrade to smart phones using a data plan. Nic walked us through what our options were in phones that we could upgrade to, in accordance with our budgeting goals. Upon selection of the phones, he personally transferred the data, contacts, and helped us navigate how to navigate the new phones for simple use. From there, we were able to work through figuring out deeper functions on the new phones. He also showed me how to go to My Verizon (website) and personalize our other promotional options, opting in or out at our leisure. We have had both of our new phones for almost a month now, and have noticed an increase in the 4G service reception, as well as how to utilize wi-fi as much as possible to reduce data usage, and thus, our bill. We have also noticed a greater fidelity in the audio quality when talking on the phones, as well as vm playback. The added feature to this Motorola Moto 6 phones is the video chat option that makes it nice for my wife and I to remain connected visually when apart for longer work days. Nic has also followed up with us a few times to make sure that all is working to our satisfaction. This will likely be our "go to" Verizon store...