DoubleTree Suites by Hilton Austin Downtown Capitol — Hotel in Austin

The staff is personable and truely focused on making your stay as enjoyable as possible, but the condition and situation of the hotel makes that impossible.

The front doors are pull-to-open, which with armfuls or handfuls of bags, is hard to do. The valet won't help and there's no doorman. They need a doorman or electronic doors.

The first room was fine, but the closet doors were broken, the tub spout constantly streamed water even when off, and the sink had dried toothpaste and what I hope were only black chin hairs in the sink. My daughter found an ant in her bed. Kitchen glasses were put back dirty.

After unpacking, food shopping for the week and setting up my office on Saturday night, we settled in, and were only interrupted once as a staff person used a pass key to enter our room unannounced and without knocking because she thought someone called about needing something cleaned (she had a bunch of keys and a windex bottle).

I did park-and-stay, but the valets had a new system, and honestly, getting it all sorted was a 2-day hassel. After several valet discussions I finally got the desk manager to get it all sorted.

Not hotel specific was the noise. Sirens sirens sirens all night. And 5 AM to 5 PM is construction; banging, slamming, revving, that incessant beep-beep-beep every 15 seconds for hours as the cats back-up.

As I started the day on Monday, but 5 minutes before my actual work began, the desk called and told me I needed to change rooms immediately because it was needed for renovations. After some very choice words and some argument, I got the manager to send up a luggage cart and was promised 20k pts for the inconvenience. No, I never got them. But I did get to miss my first meeting of the day, and I did get to pack-up and set-up again my office, and load a week's worth of groceries, and all the junk a teenager leaves scattered everywhere about a suite thinking we'll be there a week, and lug it all not down to the 5th floor as agreed, but up to the 11th floor. Alone.

In the new room there was used dental floss on the floor by the full length mirror and long black hairs in the sink. Closet doors, broken. I could not load the fridge because it was covered with and dripping water inside. I thought maybe someone left the door open, so I wiped all down and loaded groceries. After about the third time using it, the door came off in my hands, the whole door! There were bolts and hardware on the floor. As well, the door had no slats on the shelves so the door shelves were unusable. Two calls, 7 hours and a visit to the desk manager finally got the door reattached.

The microwave dish that spins inside the oven was not the right dish for the microwave, so it didnt spin. I was struck by the long-in-the-tooth "garage sale" feeling this hotel exudes.

After 5 days at the hotel, a maid finally knocked on the door (subsequent days as well), but only for light cleaning, which was coffee, waste bins, and towels.

Oh dear God, they're using whistles at the construction site now. It sounds like they gave everyone in 4th grade a whistle and let them out into the schoolyard for recess.

Near the end of my stay, mid zoom call, a random service person opened and walked into my suite unannounced. I guess everyone has a key and must jump into the rooms for a bio break or something?

Got my car at checkout. I was at first glad it was parked under the hotel securely. What I didnt know was that they did so under the dripping sewer drain line, so that the front of my car hood and its emblem are ruined. It's been two washes and some scraping and i cannot remove the gray water staining.

In general, theres always construction folks riding the elevator, and I found the whole place to be too dimly lit.

Note that I completed a survey and answered "yes" to being contacted about my dissatisfaction. Like my points, that did not happen either. If you still want to use a Hilton, chose the Garden Inn...

WARNING!!! Do not stay at this hotel!!!!

My Wife and I decided to spend Father’s Day weekend in Austin. We’re Gold members and a part of the “Friends and Family” program. We frequent a different Hilton brand hotel at least once a month while traveling to several states for recreation. So far we have 19 stays with well over 30 more planned for the year. We drove over 3hours from the Dallas area for this stay.

Once we arrived, we attempted to park, but we were told that the ENTIRE facility is valet parking for $51 a night. The young man directed us to the parking garage across the street and said we could use that for self-parking. When we got to the garage, we were notified that it costs $20 per day to park there. We decided to go back to the and see if the disabled parking spot was open. We are both disabled U.S. Military Veterans with injuries on our lower extremities along with other severe disabilities, so after a long drive it’s painful to walk even a few feet to the building.

When we returned to the hotel parking lot, the disabled parking spot was open so we parked in it. This time, a different young man from valet named John walked up and told us that we can’t park there unless we pay the $51. To my understanding, the hotel is not only required to provide accessible parking, but they cannot charge a disabled person for using it. I notified the front desk clerk of the issue and he walked me to the valet counter to let them know I could park there without a fee. Then John argued the point and said the manager requires them to charge for that spot. We decided to leave and have dinner while we research the validity of their policy.

When we returned, I parked in the disabled spot once again. The other attendant came over to get our keys and give us a valet pass. While the young man was writing my information on the check-in sheet, John decided to stand over him in an attempt to intimidate us. I let John know that his help was not needed, as the other gentleman had the situation under control and could write my information down on his own. Apparently John thought that was funny and laughed at me while refusing to leave us alone. John stood there like a bodyguard the entire time and then followed us to the door. I notified the Assistant Manager of his actions and went to my room to finally get some rest.

Once we got in the room and prepared to go to bed, we pulled the sheets back and found blood stains on the sheets where my Wife would be sleeping. I had to call down and request new bedding. When the Assistant Manager arrived with the new set of sheets, he just dropped them off and left. We had to make the bed ourselves as if we were employed by Hilton.

If we had the energy, we would just drive home tonight and not even attempt to sleep in this outdated, overpriced hotel room. I should mention that we were in this room because the first room we were placed in had a broken sink, so we had to move to a different floor. I requested a call from management, but I suspect they will try to cover this situation up without notifying him.

We did not put our lives on the line for this country, only to be treated like second class citizens! We are considering taking our business to a different hotel chain after the way we were treated today.

We are also actively seeking legal assistance for this matter, so if there are any lawyers reading this please feel free to...

We recently stayed at the DoubleTree Suites by Hilton in downtown Austin, and while the service was outstanding, the condition of the property left a lot to be desired.

Let me start with the positive: every staff member we encountered—from the front desk to housekeeping—was professional, gracious, and truly a pleasure to deal with. That level of service is exactly what I’ve come to expect from Hilton, and it was the highlight of our stay. Without a doubt, the staff deserves five stars. Unfortunately, the room and amenities simply didn’t meet the same standard.

As a Diamond member, we were upgraded to what I assume was considered an “efficiency” suite. It came with a microwave, a dishwasher, a few utensils, some basic dishes, and a dorm-sized fridge. It was a nice touch, but the rest of the room had several issues.

Both TVs were unreliable. They would randomly lose sound and picture—sometimes going completely distorted—until you either changed the channel or turned them off and back on. This happened about once every hour. Accessing the guide required restarting the TV, and even then, you couldn’t click on a program; you had to memorize the channel number and enter it manually. I reported the problem to the front desk Friday morning before heading out. Maintenance came by while we were gone, and the TVs worked briefly, but the issues returned by the evening.

The air conditioning also didn’t function properly. The thermostat was set at 71°, but when I checked the actual room temperature, it showed 65°. That might have been fine during the heat of the day, but at night it got uncomfortably chilly. The system wouldn’t adjust on its own in auto mode, so we had to manually turn it off just to warm the room up. Thankfully, the bed had a heavy comforter—otherwise it would’ve been a rough couple of nights.

The bathroom had several small but noticeable maintenance problems. The shower required excessive force to fully shut off; otherwise, it dripped all night. The toilet paper holder was barely hanging onto the wall, the sink faucets were loose and wobbled, and the hot water took forever to reach the sink—even if the shower had just been running. On our last day, I tried to call the front desk from the room phone and discovered it didn’t even work.

Parking was handled by a third-party valet, which isn’t uncommon in downtown locations, but the pricing felt excessive. I was quoted $57 for the first day and $54 for each of the next two days. However, I was ultimately charged nearly $70 per day plus tax. I’ll be contacting the valet company directly, but it’s something guests should be aware of.

In short, the staff here were absolute pros and made a lasting positive impression—but the property itself needs serious attention. Between the maintenance issues, inconsistent amenities, and surprise valet charges, this just didn’t feel like the Hilton experience I’ve come...