Hamilton Cove Real Estate and Vacation Rentals — Hotel in Avalon

BEWARE – Hamilton Cove Real Estate, the agency rents out and manages the properties in Hamilton Cove is without a doubt the rudest, most unhelpful rental agency I’ve ever dealt with. My parents rented a 4-bedroom home in Hamilton Cove for their 50th Anniversary celebration, an event family members flew in for from around the country. The most expensive rental property in the Cove, it was nonetheless run-down with outdated fixtures and appliances that barely worked. Our calls for assistance were largely ignored. But this was all tolerable until the day we checked out. We sailed over to Hamilton Cove in my parent’s sailboat and left our dingy at the Hamilton Cove dingy dock. When we tried to leave, however, we discovered that the gangway to the dingy dock had been pulled up – without warning or any notice this could occur – stranding our dingy. [The official reason turned out to be “rough water,” by which they appeared to mean 1 ft swells] We returned to our rental and called Hamilton Cove Real Estate to inquire about this and ask for assistance. But instead of help, “Natalie,” the woman who answered the phone just yelled at us that we would not be given a late check-out. When we asked to speak to whoever had made the decision to raise the gangway, she accused us of refusing to leave the rental, told us to get out and hung up on us. I have never experienced this type of exceptional rudeness from a rental agency – particularly not after spending $1000 per night on a rental. No one in my family will ever again rent in Hamilton Cove. There are there are plenty of other rentals in Avalon handled by rental agents who are...

So my family and I booked a 6 person villa back in October, we all got our time off way in advance for this vacation and drove down a 5 hour trip down to Long Beach to sail over and we received confirmation of our room 24 hours prior to departing for the island. We arrived in the morning and our check in wasn't until 4pm so we enjoyed our day in Catalina. Once we get to the gate the man monitoring it wouldn't let us pass because someone had already checked in to our villa. We got in touch with Veronica who manages the specific room and it turns out she double booked our room but she said they weren't in the wrong and they couldn't do anything about it, she told us they didn't have any other rooms for us and that we should've gotten a cancellation notification. We got in touch with another "specialist" named amber who said she could get us a much smaller place for the same price but offered no discounts..... for a smaller room that didn't come with any of the same amenities. At the time of me writing this review we still have no place to stay and our ferry tickets aren't valid for today so we will have to buy new tickets. Still waiting for any assistance in our predicament but no news yet from either of...

The villa #2-48 we rented was very nice. It was clean and pretty much as pictured. The staff at the property were extremely helpful. We had issues with our golf cart being taken on 2 different occasions and the staff there was right on it both times. Can NOT SAY that for Catalina Island Vacation Rentals as that's who we went through. Definitely not as pleased with them. I wish knew the name of the housekeeper because she went above and beyond to help us with any issues. I can say the dish washer didn't work and the outside patio seating was very uncomfortable. They could definitely update that. The beds were amazing and plenty of other amenities. Tiny round bars of soap, so I would suggest bringing some or buying at Von's grocery as we did. The complex is a short distance from town but a fun cart ride for sure. It shows in the pictures that you are getting an enclosed golf cart but that is not the case. The cart also back fired horribly!!!! People would literally stare at us as if we'd done something. I suggest maintenance replacement! IT WAS BAD. We asked for a different one from Catalina rentals but they were no help. Overall a great...