Pavilion Hotel — Hotel in Avalon

Nice hotel in a good location. Front desk service was below average.||We arrived on the afternoon ferry. No one from the hotel was there to meet us despite the hotel sending us a text instructing us to look for their representative. ||We wandered around the pier for fifteen minutes and called the hotel 3 times - all calls were unanswered. I sent a text - no answer. We found a representative from Avalon Blue Line Baggage who called someone and told us a representative from the hotel would be at the Ferry Terminal in 5 minutes. I am unsure why the hotel rep didn't tell the Avalon Blue LIne Baggage person to take our 4 bags since we were guests. ||We waited for 10 more minutes, called one more time - no answer - and finally gave up and walked to the hotel, rolling our four bags.||Once we arrived at the hotel, we asked the front desk representative about the person who was supposed to meet us, and we were told that the person was unavailable. If that was the case, why did we get sent the text telling us to look for their guy? And if the guy was sick or something, why not send us a text or call us telling us not to wait? The front desk person shrugged and said sorry. The luggage service was obviously part of the price of our room and we were offered nothing to make up for our time wasted or this service failure. By rolling our own bags we saved the hotel $40 ($10 a bag per the website) - but all we got was a shrug and sorry. ||Once in my room, I texted the concierge per the instructions on my check in form. | It says you can call the concierge, visit the front desk, or text them at the number provided. I texted asking them for a restaurant recommendation since all their partner restaurants were closed on Tuesday. ||No reply after 30 minutes. I went to the front desk and asked if they got my text - they looked it up and said yes - they saw it, but even then, they never answered. ||After these two concierge fails, I no longer contacted the front desk to avoid further disappointment. ||The wine and cheese was nice. The rooms were nice and clean. The location was great. The morning continental breakfast was good.|| I decided not to use the luggage service when I left as I had little confidence they would deliver the service offered and didn't want to worry about my luggage not getting delivered. ||So ......||I didn't get the luggage service on arrival, and the $20 food credit was unavailable since all their restaurants were closed on my first night. I hate paying a premium price for a hotel that doesn't deliver all the extras promised. ||I won't stay here again as there are plenty of other hotels on Avalon at this price point that will hopefully have better concierge service and deliver the...

I recently had the pleasure of staying at the best hotel during my visit to this stunning island, and it exceeded all my expectations in every aspect!

First and foremost, I must add a special shout-out to the cute and friendly Jacob at the front desk! He truly made my stay at this amazing hotel even more special. Not only was he efficient and professional in his role, but he also went above and beyond to make guests feel welcome and cared for.

The cleanliness of the hotel was impeccable. From the lobby to the rooms, everything was spotless, creating a welcoming and comfortable environment. I felt at ease knowing that the staff prioritized cleanliness and hygiene, especially during these times.

The happy hour snacks were a delightful surprise! The hotel offered a wide variety of delicious treats and beverages that perfectly complemented the relaxing atmosphere. It was a great way to unwind and mingle with other guests while enjoying the island vibes.

The friendly staff truly made my stay memorable. From the moment I checked in to the day I left, they were attentive, accommodating, and always had a warm smile ready. Their recommendations for local attractions and dining spots were invaluable and made my visit even more enjoyable.

The hotel's location was an absolute gem. Being right on the main street meant that I was conveniently close to all the attractions and shops on the island. No other hotel came close in terms of accessibility to the island's beauty and excitement.

Speaking of beauty, the hotel itself was one of the prettiest places I've ever visited. The well-manicured gardens, the picturesque pool area, and the breathtaking views added to the overall charm of the hotel. I found myself taking countless photos to capture the essence of this paradise-like retreat.

In conclusion, I can't praise this hotel enough. From cleanliness to happy hour snacks to the friendly staff and its picture-perfect location, it's the epitome of an ideal vacation spot. If you're looking for a memorable and delightful experience, this is the place to be. I can't wait to return and create even more wonderful memories at this...

We use to come every year to stay here for our aniversary but since the pandemic this hotel has dropped the ball. We use to love this hotel and to us it was a 5 Star Hotel. Service was excellent and they would even have staff ready to take our lugage to the hotel off of the Catalina Express. It was an experience that no other hotel has ever offered us. They use to give you these body wash and lotions in this little bottles that smelled just like a fresh clean Lime Mojito that would give our showering an amazing relaxing feel of being on an island. Who ever had created that place had thought of everything we would say to eachother. They had a beautiful breakfast room and chef making omelets for guests and they had everything orange juice,apple juice,milk,coffee and many kinds of wine. You didnt need anything else because this Hotel would provide everything guests needed even towels for the beach. It was an experience that anyone would be amazed to hear about back home but sadly since the pandemic guests have stopped coming because this hotel has changed the way they operate things now. They no longer have staff pick up luggage from catalina express no more. They stopped having Breakfast and replaced it with a few glass of wine and cheese and they give you vouchers discounts to this place on the island where the food is not the greatest. They replaced the body wash and lotions and they smell just like the ones we have at home wich is nothing special anymore. Staff is sometimes rude and on their phones texting and laughing at other guests. This hotel has lost its magic and it might still be a great experience for first comers but for us that use to come every year we can really seen the difference. its so sad to see the place where we once had our honeymoon change so drastically. I hope Management reads my review and brings this place back to life how it use to be. I have faith that one...