Days Inn by Wyndham Indianapolis South — Hotel in Beech Grove

Worst hotel experience I have ever had. Upon attempting to check in at 10pm on 7/31/19, Shiv, the individual working the front desk was possibly the most socially inaccessible person I have ever met. I prepaid my entire stay on Priceline. He demanded that I pay him a $20 cash deposit and $400 for the hotel stay, saying it was not paid for. When I tried to show him the receipt for my stay payment, he just kept repeating "$400". I then stated that I would contact priceline to see what the issue was. He responded by saying "you can call, but I wont talk to them. $400."

For the next hour and a half, the phone rang repeatedly while I sat on hold with Priceline. They continually tried to contact the front desk. A couple of times I stated "that is probably priceline trying to call you." The response I received from Shiv each time was "I am busy." He was "busy" putting papers in a filer on the front desk right next to the phone. I had to wait for shift change for Danetta to come on shift, when she finally answered the phone. She was helpful and managed to get the issue resolved, which apparently was that Priceline forgot to charge tax for the room stay. So instead of just trying to get the tax covered, the unscrupulous staff was trying to get me to pay the entire $400 again.

The next morning I went down to the lobby to inform them that my "nonsmoking" room was heavily permeated by the smell of cigarette smoke and asked that at least the linens be changed. I was not confident that this would occur, so I pulled one corner of the mattress cover off the mattress. I was told that the linens would be changed. Guess what? Nope, that mattress corner stayed uncovered the rest of the three nights. The cigarette smell was so heavy that my CPAP machine now pumps out cigarette smell upon my return home.

The reason that I did not believe that my linens would be changed was that the bath towel I pulled off the towel rack 20 minutes prior to heading to the lobby was so heavily soiled that it looked as if it had been used to wipe the floor entry way and then was hung up on the rack. It was disgusting.

While I was waiting in the lobby to check in for almost 2 hours, what I assumed to be the manager came out and asked what was going on. Shiv, with his lacking customer service skills, said "He wont pay." This individual, who I saw make an appearance out of the back offices a few times, walked back to the back as I said, "my trip is supposed to be prepaid." He made zero effort to try to resolve of look in to the issue. During my lobby visit, at least two other customers came to try to get issues resolved, including one being that the smoke alarm was chirping in his room. Maintenance was "not available" to fix it and he was basically told there was nothing they would do until the next day. The other individual stated that there was a colony of bugs on his ceiling and was told that they could move him the next day.

The "breakfast" was non-existant, outside of a half working juice machine that the orange juice had obviously run out on but no one checked, a toaster you had to hold the lever down on for one side to function and didnt even work on the other, a loaf of white bread, and a pastry holder that was empty for then entire stay we were there. The waffle machine worked fine. Oh, there was cereal as well, but the milk was empty all but one day. The bags of trash overflowed in the "dining" room, spilling out on to the floor as staff walked by on multiple occasions.

I have stayed at other Days Inns before. I know that it is not a 5 star hotel. I expect a clean room and courteous service. That's all I ask for. However, the treatment of the customers at this facility was the worst I have seen...

Would not recommend this motel. The room was dirty. The floor had layers of dirt the mirrors had streaks from improper cleaning. The table top, the sink area, the desk all had streaks of dirt. The air and heating unit was so dirty I would not turn it on until cleaned. The bathroom was also in bad shape. The ceiling above the shower is cracked the wall where the shower head protrudes has been patched (poorly).

The refrigerator was gross I found pieces of clothing behind it. The microwave did not work and I had to go to the office to have it replaced.

THERE IS NO WIFI. I brought this to the attention of the office but was told it worked and there was something wrong with my laptop. I took my laptop to the office and showed them Days Inn was not even a network I could find. There were numerous hot spots and I could also find the La Quinta Inn across the interstate. To make matters worst Kohio who provides WiFi for the motel said the same thing. I was able to go a block down the street to a public WiFi and get on no problem. I NEED INTERNET FOR WORK.

I knew this stay had gone South when I first checked in. The owner who was also the receptionist took one look at me and had made up his mind that I was no good. I had called the Days Inn reservation and found out the rate for an extended stay. I was going to make the reservation then but since I was so close to the motel I asked if I could just drive there and get the rate and they said yes. I showed up and the fireworks started. I asked the man if they had a single non-smoking. He said yes and the rate was around 78.00 dollars. I asked if he had an extended stay rate and he said NO. I then told him that I had minutes earlier talked to the reservation people at Days Inn and then I called them to verify the rate. I told the reservation person I was talking to on the phone that I didn't want to cause trouble and if they didn't want my money I would go somewhere else. At this time the receptionist said he would agree to the rate I was given by Days Inn reservation. He also lowed the rate by 3 dollars. I SHOULD HAVE RUN AWAY. I signed a weekly contract and paid. The first room I got was disgusting. I asked for another room. I took it because it was better then the first. It was disgusting also. I had signed a contract and did not want to lose my money so I stayed and cleaned the room myself.

This Days Inn use to be a Motel 6 and the pictures on the internet site do not match the room. Days Inn should be ashamed of themselves for franchising this place. I REPEAT I DON'T RECOMMEND THIS MOTEL.

I travel around 200 to 250 days a year. I've stayed in motels, hotels all over America. This place SUCKS. I normally don't post such negative things especially while still staying at the facility, but I hope this will save a traveler from making the...

Check-in was at 3:00pm and we arrived at 3:30pm only to be told a room wasn’t ready yet and to come back 30 minutes and one might be available. We decided to go have an early dinner and returned 90 minutes later and a room still wasn’t available. I suspected these manager(s) wanted low overhead and hire only one maid/room cleaner for the whole establishment, and walking into the room (Room 211) we were given, confirmed I wasn’t too far off in my opinion. It was not a Days Inn room or even a motel I’ve ever experienced, but we felt we walked into an abandoned motel that was turned into a homeless shelter for a couple of seasons and then auctioned off to the highest bidder to turn around and rent out rooms without one iota of cleaning or updating. It was a motel room from Hell. The room stank of cigarette smoke and mold, the carpet at the front door appeared unvacuumed for weeks. The two queen beds were made but on inspection, only the top bedsheets were clean while the bottom bedsheets were never changed, along with the pillow cases where only one of the three pillows on each bed had a clean pillow case while the other two were not. One bed skirt was ripped the length on one side, and the floor under both beds was laden with dust bunnies and trash from prior tenants.The surfaces on all of the furniture looked unsanitary with dust and film that haven’t seen a cleaning towel for days. The walls appeared to have been painted 20 years ago with a gash of chipped-off paint running along one wall. There were splotches of stains that appear to be projectile vomit that never got cleaned, and the door trim was coated with mold. The front door security latch was also broken, useless and never fixed. The heater/air conditioner unit was disgustingly dirty and never had a wipe down in years. The bathroom was the worst. Only having a set of towels on a flimsy wooden holder, there was no soap for the sink or bath, and the sink was also grimy and unkempt and likely plugged with hair as it took 30 minutes to drain completely after washing your hands. The bathroom floor and walls showed signs that it had never been cleaned for weeks and had splatters that looked suspiciously like blood and diarrhea—horrendous! And what topped that off was the bottom of the bathroom door was completely kicked in leaving a gaping hole with what appears to be blood splatters behind the door. They never bothered to even replace the door! We were stuck here for the night because, due to the hype and popularity of the upcoming total eclipse, every hotel in the path of totality was booked solid at inflated prices, so there were no other options this late...