Red Roof Inn Indianapolis South — Hotel in Indianapolis

Yes I am staying in rm 240 now and the guy and girl staying in rm236 was doing drugs and was nodding off on the side walk then pecking on the windows so i went and told the front desk and nothing was done then they was put out on the 20 of July on the morning and last night they came back and sit in the parking lot doing heriom.so when I woke up at 700 am to go to work I went to the office to let them know that my bath tub water will not shut off it is running full blast and has been for 3 days and Linda ask me what I did to it I said nothing then I told her that the couple stayed in the parking lot all night she told me she has 40 cameras that she doesn't like snitches I left and my girl friend came in from work and set down at the table to smoke a cigarette and that couple was at the table Linda came out and told the couple that they could not be here then ask my girlfriend what rm she was in she said 240 Linda then told her that we was on the dnr list that we r trust passed and can't be on the property because I made a complaint about this couple and that she was sitting with them I called Linda and told her that she was just smoking a cigarette Linda told me that she don't care that I can't stay here anymore I pay almost 2000.00 a month never caused any problem just didn't fill safe with the couple doing drugs and nodding off did not want them to od and die it says to report any crime to the desk u want people to be safe but now she says I got to leave and can't stay 2000.00 a month might not be a lot to red roof inn but I work to pay my bill to have a roof over my head now I'm going to be homeless because she hates snitches she is behind bullet broof glass we r not I really enjoy staying here but now just because I said they was still on the property I get kicked out with no place to go because I gave my money to u guys it's not fair then she tells me that she will give me till the 23 to get out and I can't come on the property or I will get in trouble that is bad customer service I did not break any of ur rules just asked for help I will be calling a attorney tomorrow now they r charging me for the bathroom it is not my fault they have not even had any body to come look at it so they don't know what's wrong with it saying I broke it is broken in side the wall the seat is bad that happens I have a lot a family that stays here when the come to Indianapolis no longer lindanis costing u a lot off money I went and ask to speak to her boss I was told no because she was the front desk manager what she says goes I need some one to call me I will be calling corporat office monday morning she said it won't do no good she knows what to say it's not the first time some one called on her and it won't be the last we will still be put out and then the TV went out my girlfriend went and told them and they told her yes that the breaker was turned off to wait they will turn it back on in a little while this is not right for them to do what they want to do because they r mad then no the other office staff tells me they can't talk to me because I'm a snitch this needs to be took care off ASAP I'm not losing my money to be homeless because I made a complaint I don't under stand when in two weeks they have offered us towels one time some the cleaning staff is on housearrest not saying that they r doing anything wrong but they need to be checked on everyone makes mistakes and deserves a chance but I just told them that I would just call the police if I see any crime going on since Linda tell all the staff...

I paid for the room via hotels.com. I opted to pay online as I was assured there'd be no deposit. It was everything we had at the moment. We got a ride, and unpacked our things so our friends could bounce. I went in to pay and was informed of the 50 deposit. I was upset, found out it was a bit of misdirection. This was all before 3pm. We sat outside, pouring through everything, and every Avenue until about 8pm. Our new friends offered to pay the deposit. (Later we were informed that this corporate Red Roof didn't want to rent to us. Not the first clue to the blatant discrimination my boyfriend and I met.) On the 2nd day, to be our last, regardless of the later known fact that they'd DNR'd us. For this reason: Apparently, they called us on the hotel phone several times. Around 11 or so we had a knock, which woke us up. Then another, this gem was front desk girl Kaylee. Or however it's spelled. She informed us, without any explanation, tat we had 5 mins before cops were called. Obviously this agitated us. They amended their explanation to his mom, they said they'd knocked all morning.. They didn't. They called the BROKEN hotel phone for our room. This girl was incredibly rude, right out of the box to everyone. Obviously a stuck-up, profiling, sheltered debutante with zero ability to realize people end up in situations through little to no fault of their own. My boyfriend was in food service before covid. A lot of people not only lost their jobs during covid, but their lives. Their homes. Their stability. It's difficult to maintain stable employment when a person is constantly moving. Struggling. Catching odd jobs, and switching hotels BC the deal from the day before is no longer valid. It's even harder... When society takes a narrow-minded, spoon-fed point-of-view to certain people BC they for the profile of some horror story from the news. You can't judge an entire group of people based on the actions of a few. A lot of the poorest people I know... Are the most generous, kind, understanding people you could ever meet. Like parts of my family. I come from poverty down south. I was ROBBED several times.. Including 450 on Christmas Eve by the Travelodge by Wyndam in Bloomington. I haven't seen my kids in a over a month for looking for work, stability, and maybe a future outside of my small town. Every person is different. Different pasts, experiences, drawbacks, and/or opportunities. Whatever way of life works for one person, may not be right for another. This isn't ideal, it's not easy, it's not always fun... But it's a CHANCE. We've met the most incredible people, and, obviously, the nastiest... but the journey, not the destination, is key. Through hardship, trial and error, we develop character. Character is what too many people in this day and age are lacking. Don't look down on a person unless you know, without a doubt, what their...

Unprofessional, poorly trained, and dangerous.

Do you want your personal information to stay personal? Would you like to actually have a room when you arrive for your reservation? Then don't stay at the Red Roof Inn Indianapolis South location.

When I arrived to check in for my reservation in December, the front desk staff had apparently mistaken someone else who came in earlier in the day for me and allowed them to check in under my name/reservation because they had the same first name and first letter of their last name (middle initial and remainder of last name were different). How this happens when they are supposed to check everyone's driver's license is unknown, but effectively this means they handed them my sign-in sheet with my personal information on it to sign, which they did sign...and that when I came to check in hours later, there was no room for me (Big 10 game in town) so they turned me away and I had to drive hours home because the whole city was booked up. Before I left the front desk assured me they did at least wipe my information off the room...but the receipt which they handed the unknown room occupant the next day still had my personal information on it, which I know because it was cross-filed under my online account along with the last four digits of their credit card number.

When contacted directly, the site owner denied that this ever happened, and claimed that when she reviewed the tape she saw the person checking in and out and said clearly I was given the room...because she watched the video of whoever signed into my reservation in my place and apparently couldn't figure out the difference even though the time stamp on the video clearly did not match when I entered hours later to check in and was turned away, which the video would also clearly depict. They have the other person's credit card info and saw their DL and presumably have parking lot cameras which would have captured both our vehicles and license plate #s...this is not a difficult case yet all responsibility is denied.

So in short...make a reservation at this site only if you have a backup place to stay in case they suddenly don't have a room for you, and don't mind your personal information being handed to anyone who walks in the door (both ways...this person was given my personal information and I was given the last 4 of their CC# so even if you think your check in was uneventful, your information could be anywhere). If they hadn't been completely booked, it's entirely possible they would have just quietly booked me into another room and I would have no idea this...