Fairfield by Marriott Inn & Suites Bend Downtown — Hotel in Bend

Five stars does not adequately recognize such a nice property and excellent staff.

(Lifetime Platinum Elite -- I spend a lot of nights in hotels.) This Marriott property is proof that even during a pandemic, a hotel can still provide excellent service and take care of guests. Management here is not blaming Covid for a lack of amenities or service. Housekeeping is still "on request", but it is available when so many hotels keep charging the same rate but have eliminated housekeeping services.

Really nice check in. Breanna was great! Although flying solo at the front desk -- and busy -- she took care of everyone as efficiently as possible.

Nice property! Since Fairfield is one of the older Marriott brands, many of the properties are tired and in need of a remodel. Fairfield Bend Downtown made that investment three years ago and it shows; a bright, clean parking lot and building with lots of nice touches for a mid-range hotel. Electric bikes available, a 24/7 gym, really nice pool and spa area, business center, etc. The ice machine was missing on the first floor but hopefully that is temporary. Rooms are nice. Mine was arranged in a way that usually disruptive light from the hallway was not an issue. Wow! An uninterrupted sleep.

I used the laundry facilities and was surprised they did not accept coins. I love technology but the laundry machine credit card readers were a little balky. I had to try a number of times to make them connect and operate. Minor issue -- especially when the hotel offers complimentary laundry supplies. A very thoughtful idea!

Breakfast was pretty standard, pre-made items. But the mini quiche and omelets are a nice change considering the limited offerings at...

They did a great job helping set up a little birthday surprise for my lady, they did a great job fixing the broken heater the morning after freezing through a mid 20 degree weather night, I’m currently trying to deal with handprints on the headboard that aren’t mine; nonetheless, Brad(front desk reception) has been extremely horrendous, snappy, and even replying with, “I’m not a house keeper,” as if he can’t help us. He himself has made this experience extremely unpleasant. Update: Our room was compensated after calls to three different managers. Devin(another front desk receptionist) told me his name was Brad, whom we’ve already spoken to, after answering the front desk phone as short and snappy as Brad chose do to so. I asked for more sheets after getting some disinfectant on them, as I spent the last hour and a half cleaning our room, since housekeeping forgot to do so. The insurmountable amount of attitude I received from this receptionist, after he told me he’s, “just the babysitter here,” was inappropriate nonetheless. After my lady and I tried to solve this issue with Devin, he laughed and scoffed in our faces and asked my lady what her medical condition was due to her not wearing a mask, which I believe isn’t legal. I was willing to pay the price and tip even more for a nice hotel experience, but again, unfortunately, the front desk receptionists, Brad and Devin have made this experience extremely unpleasant. Hope to speak with management to get this...

Horrible just Horrible! No other words

We booked this hotel because Marriott carries a good promise that we used to love but this was the worst possible. We booked a room for 4 adults. When we got to the hotel at midnight, the lady at the front desk gave us a room with a single King sized bed. After we reminded her that there was 4 of us, she said she will "upgrade" to a room with a king plus sofa, because they sold out on rooms with 2 queen beds. Got into the room, and when we saw the sofa, it was a twin size sofa bed. The one question we kept asking the front desk: "How can you fit 4 adults in a room that sleeps only 3?" She said for us to take a rollaway (prison bed) and put in the room. The room didn't fit that bed. We tried to reason with her for over an hour(let me remind you this is by now 1am and we have to drive out at 7 in the morning to get to our destination on time) She didn't budge! Her only solution at this point was for me to buy a second room. She said that it's not Marriot's fualt that they gave away their 2-queen bed rooms. Is that a 100% satisfaction guarantee promise? I'll let you be the judge of that. Unless Marriott does something to fix this issue with front desk and management and reimburses us somewhat that i had to sleep on the floor and that we only had less than 5 hours of sleep, we are never staying at another Marriott again, and we will make sure none of our acquaintances ever stay in another...