Hampton Inn Blue Ash/Cincinnati — Hotel in Blue Ash

A hand written white board talking about quiet time in the lobby starting at ten but the lights were shut off long before that. They obviously didn’t want anyone using it. Even when guests did they didn’t turn on a light for them. I’ve never seen such an inhospitable lobby in hospitality. Paper signs in the elevators warning that if you triggered the safety feature, you would be fined. Looks so unprofessional and I was worried I would trip and cost me 450 dollars. Never seen such a high incidental hold before either, 50 a night! Too far. My digital key never worked all staff could do was give me key cards. The internet would kick me off multiple times a day. Bret, who was fantastic, offered to move me to a more central room assuming I was on the edge of service, but I didn’t want to pack and unpack again. Dead beetles in the hall, windowsills. There were different dead beetles found around the room. Which happens, but the desk surfaces and bathroom vanity should be cleaned often enough that I’m not finding them laying around on them. The bed was made so the sheet and odd blanket set up were folded halfway down the bed, and tightly short sheeted when you did unfold them. Abby was friendly and personable, wish she worked the desk instead of some of the other more unpleasant staff. I think the one who looked like she didn’t want anyone there was Brittany maybe? Not sure. Lori was lovely, warm friendly and on top of things. There was a gentleman we asked for some salt and he seemed terrified at the idea of going to the breakfast area for it. Luckily he had 4 packets behind the desk. He seemed nice but it was very concerning that such a simple request was so unnerving for him. What would he be so afraid of. Why is there an open topped pitcher of water at breakfast instead of a dispenser or bottles, something more sanitary that isn’t gathering spittle, dandruff and god knows what else from everyone who walks past it or reaches over. Only once did all the juice dispensers work, sometimes all but one were out of order so it was tepid apple juice from there or something out of a pitcher. There were water bottles in my fridge and I had no idea who left them there-staff or previous guest, had a rough time telling if they were opened, and ultimately I dumped them because I checked one and it may have been sealed but reeked of plastic like it had been overheated for a long period. I gathered from the staff that they were basically our welcome packet, but there’s no way to know if they sat from a previous guest who could have done anything to them. An entire line of cars parked in front of the door under the overhang and nothing seemed to be done about it. I spend twice as much time in hotels as I do at home, and this was so awkward and off putting. Abby, Lori and Bret were the bright spots for sure and did all they could, but it definitely felt like management didn’t want guests at all except to find ways to hit them...

I had to stay here as part of a tournament stay to play. If you have a choice, choose somewhere else. This is the only way this hotel stays in business. We got here late due to the tournament getting postponed from rain. I was able to pick my room on the 4th floor which was nice. Room 431 I never got my digital key. I asked for it over and over and was handed physical keys. I got to my room, was overcome by musty odor, but it’s summer and it had been raining. We got settled in. I went to close the blinds and my feet got wet. The floor was so wet there was rings of water around my toes and it is carpet. I just wanted to go to bed and decided to deal with it in the morning. The next day I went to the front desk and told them the problem. He wrote my room number down and said maintenance would be up. An hour went by and nothing happened. I went down to check to see when maintenance would be up. He told me again that they’d be up momentarily. Another hour went by. I called the Hilton hotline as clearly this was not a priority and there’s no way a cleaning crew missed this. After 5 minutes of waiting I finally got a live person. She told me she would take care of it by connecting me to the general manager. Next thing I know I’m talking to the front desk again and the woman on the helpline hung up. He said maintenance was on its way. When maintenance didn’t come, I went to the front desk and asked to switch rooms, but I wanted to see the room first so I knew I didn’t have more problems. Suddenly the “maintenance guy” came by. I was asked by front desk guy to explain the problem. I had made a video showing the problem. I was asked if I knew where the water was coming from. I explained no I wasn’t getting on my knees to find the problem with carpet sopping wet. He assured me he’d put me in front of all the other rooms and come up. After another hour he did. He came with a Bissell carpet cleaner. He vacuumed up all the water. The tank was full, called it good and left. The carpet was damp for the rest of my stay. The area was still unusable and I was unable to breathe. When I asked for some form of compensation for this horrible situation when I left, front desk guy said he’d ask his manager. We both knew nothing would be done.

Kids got stuck in the elevator and firefighters had to get them out. Breakfast was tasteless unless you wanted a waffle. The owner of this franchise is not looking to make sure you feel like a valued customer. They know they have you when you have to stay. There’s...

I had to stay here as part of a tournament stay to play. This is the only way this hotel stays in business. We got here late due to the tournament getting postponed from rain. I was able to pick my room on the 4th floor which was nice. | I never got my digital key. I asked for it over and over and was handed physical keys. I got to my room, was overcome by musty odor, but it’s summer and it had been raining. We got settled in. I went to close the blinds and my feet got wet. The floor was so wet there was rings of water around my toes and it is carpet. I just wanted to go to bed and decided to deal with it in the morning. | The next day I went to the front desk and told them the problem. He wrote my room number down and said maintenance would be up. An hour went by and nothing happened. I went down to check to see when maintenance would be up. He told me again that they’d be up momentarily. Another hour went by. I called the Hilton hotline as clearly this was not a priority and there’s no way a cleaning crew missed this. After 5 minutes of waiting I finally got a live person. She told me she would take care of it by connecting me to the general manager. Next thing I know I’m talking to the front desk again and the woman on the helpline hung up. | He said maintenance was on its way. When maintenance didn’t come, I went to the front desk and asked to switch rooms, but I wanted to see the room first so I knew I didn’t have more problems. | Suddenly the “maintenance guy” came by. I was asked by front desk guy to explain the problem. I had made a video showing the problem. I was asked if I knew where the water was coming from. I explained no I wasn’t getting on my knees to find the problem with carpet sopping wet. He assured me he’d put me in front of all the other rooms and come up. After another hour he did. He came with a Bissell carpet cleaner. He vacuumed up all the water. The tank was full, called it good and left. | The carpet was damp for the rest of my stay. The area was still unusable and I was unable to breathe. When I asked for some form of compensation for this horrible situation when I left, front desk guy said he’d ask his manager. We both knew nothing would be done. ||Kids got stuck in the elevator and firefighters had to get them out.|Breakfast was tasteless unless you wanted a waffle. The owner of this franchise is not looking to make sure you feel like a valued customer. They know they have you when you have to stay. There’s...