Courtyard by Marriott Cincinnati Blue Ash — Hotel in Blue Ash

A best kept secret!! Spent two nights here after making a reservation on Marriott.com. Had no idea of the beautiful balcony all of the rooms have. Property is surrounded by industrial park and businesses. Right now, everything was silent. We had the pleasure of relaxing in our room with coffee, even at 3pm, and hearing nothing but a House Finch singing in one of the trees virtually on our balcony. Ok, so you probably want to know details of the room, not the joy and rejuvenation this place supplied in only 2 nights! Dorian greeted us upon arrival. Eager to help, very thoughtful and conscientious. He made sure to check my pillows and remove any feather pillows, as I'm allergic. He explained the grab and go breakfast bag, thanks to Covid. It wasn't bad... a microwaveable sandwich, fruit, juice, or bagel and cream cheese or peanut butter, or yogurt, fruit and juice, water or coffee. I've never been to a Courtyard with a complimentary breakfast, so this was amazing. He also loaned us a corkscrew and bottle opener, since we forgot to bring our own. Room mini fridge and microwave were great. Cold fridge! The slide out desk worked great as a dining table. AC was nice and cold too, but we had a cool spell and just had the sliding door open for a whole afternoon. TV lineup was decent, watched Casino while having drinks and just relaxing. The bed was plush. Not too soft and not firm. PERFECT! Room smelled clean. Extra towels and pillows as requested. Interesting lemon sage shower gel, husband seemed to like it. Rooms, at least ours, had been redone in the grays and blues of the modern Courtyard colors. Tranquil. Artwork in every room, even the shower room. Loved the wallpaper, carpet, everything. Setting was just fantastic. We heard 2 ambulance sirens and 1 small personal airplane all weekend. No other noise. The outdoor courtyard's fire pit twas beautiful to watch. Lobby renovated. Would love to see this with people and when bistro and bar are open again. We shopped nearby at jungle Jim's, walked 3 miles around the lake at Sharon Woods and got take out from LaRosa's Blue Ash. The calzone is delicious as well as the salads. Dorian also personally got our Chromebook connected to the WiFi. We weren't familiar with it. Had no problem with our phone or tablet, and the Chromebook issue was on our end. The free WiFi worked great. Can't say enough about this hardworking gentleman! Maintenance was also instant with a lightbulb that went out overnight. We walked the property. Clean parking lot, absolutely safe as well. The pool and gym, I also look forward to seeing and using these facilities in better times. (Non-Covid) Even with what was closed or altered, this was still a bargain and a splendid retreat. I feel so much better. Dorian, THANK YOU. This was the best thing that has happened to us all year. (2020, may it go fast.) Sincerely,...

We were in Cincinnati for a family trip and got to the hotel (not Courtyard) that we made reservations for only to find out that our reservations had been cancelled and we didn't have a place to stay the night. We started driving around to find another place to stay and to park and start calling. I pulled into the Courtyard by Marriott Cincinnati Blue Ash and I started talking to Sandy Patkar. Sandy called several other hotels, both Marriott and non-Marriott, trying to help me find a room for my family. If we would not have been able to find a place to stay, we would have had cancel our plans for the next day and drive home to Indianapolis that night. Sandy was not able to find anyone with a vacancy so he offered us a room that at the Cincinnati Blue Ash hotel that had been closed for renting. He took us to the room and we found it acceptable to he made it available and save our family's mini-vacation to finding us a room to stay in.

I was very impressed with Sandy's excellent customer service. While he was helping me, he also assisted several other customers with their needs without ever making me feel that I was inconveniencing him. My occupation as an inside sales rep for an electronic distributor primarily revolves around customer service so I've seen the good and the bad and Sandy's was not only just good, it was excellent.

We plan on selecting Marriott facilities 1st for future needs.

Thank you "Sandy" for saving my Family's mini-vacation which was also on my...

I struggled with giving this a 2 or 3 star, especially since this is a Marriot property, but I'll err on the side of being a little generous.

My 5 night stay started on a Sunday evening, arriving just prior to 7pm. I was excited that I could use my phone as my room key (as per the Marriot app). Also I was a bit hungry, as I hadn't eaten since breakfast.

Well, the restaurant had already shut down (I guess because Sunday?). Also, upon asking about using my phone as a room key, the front desk clerk told me that I didn't request it, so I couldn't use it. I'm like, well, how do you request it? Honestly, she had no idea. Which she should have just told me.

Another night, I went to the restaurant for dinner, and the young man seemed really perturbed and annoyed at being at work and having to deal with customers. Yeah, felt very not welcoming.

The ladies in the morning for breakfast were very pleasant. I was supposed to get free breakfast, but turns out I was charged for 2 of the mornings.

I had one great encounter with the young man at the front desk who on Tuesday gave actually helped me set up the room key functionality on my phone.

The room itself was decent. A bit outdated, but comfortable.

Marriot would do well to train their staff better. I felt like a customer,...