Hyatt Place Boston / Seaport District — Hotel in Boston

I was there for the Pax Gaming Convention May 2025. The hotel was within walking distance to the Convention Center, the harbor and a plethora of varied dining experiences. ||||The staff and ease of everything from ordering food to getting help with every and anything was super simple from your cell phone and super quick. The hotel is so beautiful at night and looking at the harbor during the day from your room window is so relaxing. |||| Pay attention to the hours for the kitchen, once it's closed you're left with candy bars or school lunch looking sandwiches at the 24/7 marketplace, and only 2 other restaurants were open serving a very limited variety of food. I overslept for the breakfast but my daughter went down and came back up with nothing, she said hard pass. ( I've read almost every review saying the same thing, I'm still lost on how you can mess up scrambled eggs, bacon, sausage, and fruit but I over slept and didn't see the free breakfast)|||| We ordered the chicken tenders platter, the cheeseburger platter, and the pizza. The chicken was amazing if you like a little honey on your chicken, fries were good. Hamburger to me wasn't worth the price and I had to ask for ketchup and was given a tiny cup so make sure to ask for condiments and how many in advance, there could be an additional charge, I'm not sure. I'd get the chicken again without hesitation! ||||You must have your room key to use the elevator, which I loved. ||||The initial room we were in had issues with the pull out sofa bed so we had to move to another room and they gave us an upgraded room for our trouble. Our first room was on the 1oth floor and you could see the harbor in the distance. It was clearly an active construction site so there wasn't much to see, but once we moved to the 4th floor it was BEAUTIFUL! You could see the harbor clearly and many other beautiful buildings lit up at night, even a patio off of what had to be a presidential suite was visible and was stunning at night all lit up! ||||Our room had a kitchen area, small fridge, microwave, kitchen table with 3 chairs, a pull out sofa bed queen size, and king size bed. The room is odd with a huge wooded box for a tv stand the divides the room between the king bed and pull out sofa, the tv can only be used by the king or the sofa bed, not both. The king bed is soft and firm, pillows were more on the firm side, and no pillows are there for the sofa bed so you'll have to call for pillows and comforter if using it. The sofa bed slept like a sofa bed. I'm 5ft 2in, and due to treatments for lupus weigh what I won't disclose, but I slept with a friend I call my son in the sofa bed and there was plenty of room for us to fit comfortably. ||||Our group was 3 women and 1 guy none of us would be comfortable being seen by in any manor or state of undress and to our shock, surprise, and horror the bathroom door is completely fog glass, but not fog enough that you can't make out what's through the glass enough for any of us so we took the small woven blanket that's supposed to be the comforter for the pull out sofa and used a chair from the kitchen table and tucked it into the top of the bathroom door for complete privacy. ||||The beautiful patio was never lit while we were there and would have been amazing with the ambiance of the bar area at night. ||||If there was a pool, jacuzzi, or spa, and there were appetizers like warm soft pretzels, or quesadilla's, small pizza's that were available as long as the bar is open on the weekends I'd give the place perfect 10's even with the pull out sofa being so thin you felt all the bars. ||||The staff, once again with the exception of valet, was the best, once we moved to the 4th floor the views were truly amazing. Due to the Pax Gaming convention the prices for rooms went from $80-$300 a night to $600-$1,000 a night so for $400 a night I think the Hyatt was a bargain, and I'm so glad...

My daughter and I each had rooms in this hotel for over 2 months in 2023. We were, in contrast to our experiences at similarly rated (and priced) hotels, regularly inconvenienced and made uncomfortable.

Our rooms were not serviced on the schedule requested (every other day). That alone isn't a big deal. Entering my room as I slept, realizing that I was in bed and asleep, but staying in the room collecting trash, changing towels, etc., is a big deal. Repeatedly knocking on the door to service the room on the off days is also pretty annoying. Housekeeping in general was weird. It wasn't reliable in terms of days, materials, personnel, or services.

This was the only hotel in which I've ever stayed where I'd regularly be left with 1cm of tissue on the toilet paper roll and no spare provided. When that first happened and I ran out, I called and requested more. It never came. We gave up and went out to buy our own. It's kind of mind boggling that I spent over $40k in the hotel, but had to provide my own toilet paper.

My room was quite large and the decor inoffensive. The functional design, though, is poor. The bathroom lights are motion activated and turn on even with motion outside of the bathroom. Given that the resulting level of illumination would be appropriate for performing brain surgery, it's overkill for a middle of the night wee. There was only a low-flow showerhead-no hand shower. That boggled my mind, particularly as the low water pressure combined with the high placement of the showerhead resulted in difficulty rinsing off suds from my lower half. Oh. I'm tall, my lower half isn't all that low (though it does ultimately reach the ground.)

Doors throughout are crazy heavy. That matters particularly when one gets to hear each and every one slam up and down the corridor. This in combination with a clientele that slants towards the rude and clueless can be torturous.

More dysfunctional design: signage. As I said, we were there for 2 months. Consequently, we ate a lot of takeout via delivery services. The sign on the exterior of the hotel is invisible to the average delivery driver's eyes. That the hotel's entrance is also strangely discreet doesn't help. We had one week in which more than a third of our deliveries never arrived. It doesn't stop with the sign, though. Directly at the entrance is the valet service. These are not hotel employees, nor do they act as such. They do, however, misdirect deliveries, stand blocking the entrance, and generally confound the experience of entering the hotel.

Individually, the staff were all very pleasant. The gentlemen at the desk were especially so face to face. Vua text, however, I was treated like a naughty school child when I requested silverware be brought to my room. That's a service the hotel doesn't provide, I was told. Except that it does. There were multiple signs in my room promoting it, complete with qr codes that automatically populated a text to request 4 plates and four sets of cutlery. That's a training issue that doesn't speak well of the Hyatt.

In general, the problems we had there (beyond rowdiness in the halls) were all failures of management and training compounded by design choices that failed to consider the experience of the guests. I feel sorry for the very nice people...

While staying at this hotel, a friend and I went to the bar on the 2nd floor Friday night, MARCH 10TH, and were treated very rudely by the Bartender. We waited and waited while he stood around doing nothing and then he finally came to the end of the bar and without greeting or anything just stood there. I asked for a menu and he dropped it on the counter in front of us and walked away. The couple next to us saw what was going on and tried to make small talk which help calm down the tenseness. He then returned and offered ice to the woman for her drink and topped off the guys wine and then looked at us and said for "to go?". So we ordered our food to go and when it came it was on a robot cart and we asked if it was ours or not because it had chips on top which we didnt order and he again just looked at us. I didn't wanna touch anyone else's food but i looked in the bag and saw some of the things i ordered. When we got to the hotel room i realized there were chips instead of the fries we asked for and i can go on and on about the experience but it was definitely not a good feeling and i hate using the race cars but it definitely felt like he didnt wanna serve us and said and did the very bare minimum to interact with us. Didnt say did you guys want a drink while you wait for an upsale, didnt suggest menu items or options, didn't check to make sure the order was right, aggressively said " to go" as a suggestion not an option, and multiple other things. I really held back and am thankful the couple next to us saw the situation unfolding and stepped in. VERY DISAPPOINTED IN THE SERVICE AND DEFINITELY NOT WHAT I EXPECTED FROM A HYATT OR ANY HOTEL! RUINED THE TRIP AND CAUSED A MEMORY OF MY 1ST TIME IN BOSTON TO BE TAINTED! PLEASE...