Museum of Ice Cream — Attraction in Boston

If I could give this zero stars I would. I have never been so disappointed with a children’s venue as I have been with this. And let me tell you, I was so excited to go myself!! Huge let down and do NOT recommend going. I for sure, will never give them anymore of my money. Where to start….

On 2/15, I drove myself and my 2 kids an hour to get there. It cost us just under $175 for 3 tickets. Then an additional 25 for parking. So we are looking at about $200 just to get through the doors on this date.

It was packed! They initially had us waiting outside in freezing cold temperatures… once inside you were literally standing on top of one another. What’s the point in reserving a time?! It was extremely disorganized. And the lines for everything was frustrating. My two kids went down the side into the sprinkles. I was told I could use the stairs so I could get down there for and take pictures. My kids went down the slide and as I make it down stairs I am told I’m not allowed in bc someone was proposing… cute. But I have 2 children !!! They should not have closed off this area or they should have helped the couple navigate this better instead of letting my minor kids figure stuff on their own since I wasn’t allowed in during this time. Next…. The website is a scam and misleading!!! It says “unlimited icecream” 😂😂😂 in addition to paying for these tickets, I am told the icecream is not included and it is $6 per scoop! What a major rip off. Each section we went through, we were rushed by staff. It was bad enough I’m sweating and there’s no where to put your belongings but now I’m being rushed along with a herd of others during each experience. The free Mini icecream we did receive was literally one bite. And they gave it to us and told us we needed to get up and move to the next section giving us no time to eat our bite. All I heard was complaints from other people as well. Regarding the price, the chaos and the confusion. Also, majority of the staff was rude. I was basically apologizing to the staff whenever I asked a question bc they made it known they were extremely annoyed. But again, the price I paid and what we experienced was very very disappointing. I expected a more enjoyable experience and to actually enjoy icecream… but the “unlimited” icecream needs to be removed. SAVE YOUR TIME AND MONEY. Honestly, I feel like a refund should be made. But after my attempts trying to communicate with their employees, I assume management will not be any better. Sorry, but huge let down. Zero...

I have never been more disappointed in an experience, especially after spending over $175 on three tickets and driving more than two hours to get there. From the start, the booking process made it seem like precise timing was crucial, with strict entry windows and the impression that everything followed a tight schedule. However, once inside, it became clear that overcrowding was a major issue, making it difficult to move through the museum efficiently.

Upon arrival, we were offered complimentary Friendly’s ice cream bars, but I declined, expecting something more exciting—perhaps an ice cream sundae with hot fudge and cherries. Unfortunately, that was not the case. Instead, we were informed that after already spending over $200 (including parking in Boston), we would have to pay an additional $6 per scoop for ice cream.

The crowds were overwhelming, with a 45-minute wait just to go down a slide. To make matters worse, when my children finally entered the slide area, we were told we had to leave because a couple was about to propose. As we continued through the museum, long lines persisted, and the timed-entry system did nothing to regulate the number of guests.

In the airplane section, we were finally handed some delicious soft serve —only to be rushed out immediately into a hallway where foam was being sprayed into the air, landing right on our only yummy treat. There was no place to set down belongings, leaving parents to carry jackets and bags the entire time, adding to the frustration.

And then there was the water situation—when I politely asked for tap water, the staff member rolled her eyes and gave me water with sparkles inside instead. SPARKLES? When I clarified that I just wanted regular tap water, she was rude and dismissive.

To top it all off, the experience ended with lobster ice cream and bread. Yes, you read that right. Every kid took one lick, then proceeded to throw it in the trashcan. What a waste. If they had simply offered an ice cream sundae station, my impression might have been different. But overall, this was a chaotic, overpriced, and disappointing experience that I would never recommend. Many other parents were voicing the same frustrations—way too expensive, underwhelming ice cream, and completely not worth it....

My wife and I did not have a great experience with this place, unfortunately.

First off, the whole experience is incredibly unorganized. It was very crowded when we went, and we wound up getting snubbed and having to wait longer multiple times. There's no signage for lines for any exhibit, and the staff was far too timid (mostly teenagers, probably getting paid peanuts) to take control of the crowds. We experienced lots of line-cutting, and staff just full-on letting people through out of order - even with the makeshift lines that had formed. This clearly feels like an issue with management, and not with the museum staff - they were quite friendly and seemed to have good intentions and good attitudes.

The whole museum is clearly geared more towards children, which is not a bad thing, but this is not made clear through their marketing (I don't see many children in the graphics on their website). Not to mention, I don't usually think of the Seaport area as child-friendly.

All this could have been forgiven if they delivered on the promise of UNLIMITED ice cream. This is a lie. All portions were smaller than a kiddie size at your local ice cream parlor. You get a pre-packaged Friendly's ice cream bar as you walk in, then a Costco free-sample-sized creamsicle swirl, a bite-sized ice cream cookie sandwich, and finally, "lobster" (not actually lobster) ice cream with a hot dog bun. It wasn't even a sweet or cakey bun, it was just a regular hot dog bun. If you'd like more ice cream, you're free to then spend an extra $20 on a sundae at the ice cream bar.

The fact that we each paid $50+ for a ticket left us feeling ripped off by the time we left. For comparison, we could have gone to the Museum of Science for 60% of the price for each ticket and still gotten MORE ice cream with the remaining 40%. The general impression I got was that of the infamous "Fyre Festival" disaster. This place promises a lot, under-delivers, and feels like a total cash grab. It's clear that they're just banking on a sleek exterior and the exorbitant prices of the Seaport district to get you in the door and milk every last...