The Westin Boston Seaport District — Hotel in Boston

Located next to the convention center. Not too far from the aquarium and many other museums. There are a few things that I want to mention from our two nights stay.

Although I put up a “do not disturb” sign on the door while my husband was staying in the room, he was interrupted by the house keeping staff, twice!

There was no procedure to let all guests know about the benefits of paying the destination fee of $30 per day, especially if you use their digital key service.

When I asked the front desk agent about the food vouchers that were included in the destination fee, they literally said if you didn’t get the vouchers because you used the digital key, it’s your own fault.

When I used one of the in-house restaurant vouchers to order food at the bar, I was told by the bar tender that “you need to pay gratuity because the voucher only covers the food”. It was not just one time, he told me twice to make it clear. Lived in this country for over 20 years, it was the second time that I was asked for a gratuity, the first time was in a New York china town restaurant. I don’t know why the bar tender did that, maybe because I am not white?

The front desk agent told me that we can use the food vouchers for the OJ O’conner’s at one time. I planned to use them on the second day since I got the vouchers on the first night, on which we already had dinner, thanks to the fact that I used their digital key service and didn’t get the vouchers until late night. However, when we went to the restaurant on the second day, we were told by the waitress there that only one voucher is allowed at one time.

People staying at a Westin hotel can afford paying $30 in Starbucks or $20 in OJ O’conner’s out of their own pockets. The benefits of destination fee should not be hidden as a secret. It was Westin or let’s say, a lot of other hotels that are charging this ridiculous destination fee by saying your guests will receive those benefits.

I guess Westin is too coward to admit that they want to collect money only, with no strings attached, under a cute name “destination fee”

One of the lady in the gift shop followed us to the end of the store while we were browsing the cold drinks. Why do you treat your guests like they are thieves? If you worry so much about losing some coffee drinks or Gatorade, you need to put up some security cameras.

Overall speaking, if you don’t fit in a type that this place wants, you should reconsider finding another...

WARNING ! I just reviewed the Waltham Westin with 5 stars. Why would I be forced to rate this location with one star? SIMPLE: IT STINKS 🦨👃 😷 LITERALLY. Westin is famous for their signature scent, white tea. Our TWO rooms smelled like a men's locker room 🤢 GROSS. The smell of sweaty gym to put it nicely, was intolerable. It is our opinion that their housekeeping team has gone noseblind. I had a very pleasant conversation with GM Santosh Sardesai about this issue and a few others, nothing was done to make up for the issues. We did receive a bowl of fruit. The Australian front desk associate David was wonderful, very professional and pleasant but Tim the overnight manager did not make sure that upper management received my concerns in a timely manner. Juan the daytime manager offered to listen to our concerns but upon reaching the G.M. we believe that our challenges were not of much importance. Rooms were old and dated, SELF PARKING and Valet are $50-60 per night and they charge a $30 hotel convenience fee. Asked for two queen beds, was given a room with two tiny full beds, barely slept. Not a pen or a notepad to be found in room. Zero feather pillows, none. Only big tall fat uncomfortable fiber foam filled pillows, my neck still hurts. The ridiculous amount of noise up and down hallways at 1-2 A.M. from people arriving at their rooms from convention events is very inconsiderate. Not one bottle of water in the room, was told to use a water drinking fountain by elevator. Breakfast at the restaurant on first floor was poor, cold hard food and little selection. $30.00 each person plus taxes and service fee, welcome to a $100 Continental serve yourself breakfast. Trying to leaving the facility, things got interesting, 22 people standing in line to check in ? Only two reps at front desk. I approached the ELITE desk and cut everyone in line because the front desk agent couldn't control where Elite guests went vs all others. Very very disappointing. Left message for GM to call me again, haven't heard from them. Location is very convenient and the convention center is practically next door.

YOU HAVE BEEN WARNED, careful with this place. SMELL your room before you...

The summary: After an initial rough experience with check-in, Director of Front Desk Brendan really made things right and turned this stay into something exciting and wonderful. Folks with auditory sensitivity, be prepared for extreme audio in the lobby.

The story: The lobby of the Westin Seaport is part bar, part entertainment space, part front desk and concierge. The club-like music sounds like it's set to 80%. Fellow neurodivergents, use your earplugs and support tools for check-in, you might need them.

When I'd made my reservation by phone, the agent heard my name very differently than how it's actually spelled. At check-in, the difference in spelling was so significant that the person working check-in made the call to refuse my reservation. I did get eventually a room by making a separate full-price reservation, but facing rigidity, disbelief, and refusal to assist in figuring out what went wrong, those things made check-in extremely difficult.

The next day, I returned to the front desk to make sure I wouldn't be double-charged, that I would pay the block rate I had initially reserved for, and to request the possibility of moving to a higher floor as had been part of the initial reservation.

This time, I went with earplugs to reduce the overwhelming noise and wrote my request. The folks at the front desk since then have been very kind and accommodating of my conversing through writing rather than verbally, which has lifted a huge weight for me in communicating fully.

Brendan, the Director of the Front Desk, ended up meeting me in a quieter space to ask clarifying questions. He apologized for the rough check-in experience, offered $100 in credit to my stay, and starting the next day, facilitated a move up to the second-to-top floor with an extraordinary view of the Boston skyline.

He really went above and beyond - I feel listened to, respected, and understood. Though I wish the initial check-in hadn't been what it was, I feel like the customer service at Westin Seaport really came through. So, 5 stars, definitely recommend staying at the Westin Seaport, and I look forward to staying here next year for the CSHEMA...