Tru by Hilton Bowling Green — Hotel in Bowling Green

I seriously cannot understand the two other reviews on here. The first one was very back and forth, it didn’t make sense to me. We had no problem changing our temp in our room, my husband even complained at one point that I needed to adjust the A/C because our room was too cold.

I can’t say enough about this adorable hotel! My family and I chose to stay here on our way back from Destin, Fl to break up our trip on the way home to Ohio, plus my husband wanted to check out the Corvette Museum nearby so win-win.

The attention to detail was phenomenal to me! The room is fully equipped with multiple charging locations including USB ports, a large TV, cute luggage areas, coat hangers, mini fridge and it’s nicely spacious. I love the bathroom, I think doing a shower only was genius (because who takes a bath at a hotel? Ew).....and I am all about the little things. I love that the shower had a little foot rest area to make shaving my legs easier. I am obsessed with the soap and body wash provided called “lemon sugar” or something like that, it smells amazing and I thought it was cute how it was mounted on the wall with the squeeze bottles.

The Lobby and amenities are super cute too. Family games (my son and I played the wooden connect 4 and giant Jenga on the outside patio), charging stations throughout, a coffee bar area, little business center area and a little mini “grocery” area with misc foods and toiletries. I thought it was awesome that they used local food vendors to promote the city. We got a local ice cream, some brownie one that was delicious!

Even better, the things that are most important to me were great too. Relatively Comfy bed, spacious shower with great water pressure , good toilet (flushing) pressure and the air worked well. The room didn’t feel “moist and humid” like MANY other places I’ve stayed which means a lot to me.

I know this hotel is brand new, and wonder if we got a great rate for that reason, but I feel like if they keep things stocked, clean and keep the quality high with the great customer service we received, I think the rates could be higher.

I’m in property management, so there were a few minor things that could’ve been better, but it’s just me being me and nit-picky. The caulk in the bathroom (particularly the darker caulk) was pretty sloppy. And the fact the the shower door doesn’t have a handle on the inside to close it was a bit odd. Although it can close and be pushed open, just odd when they got the shelves and grab bar inside right. The detail that the half glass allows you to warm up the shower without getting yourself wet and the higher shower head, made up for those things to me though.

After a full nights sleep, I can say the sound proofing is lacking and the bed is a tad uncomfortable, more than I initially thought.

All in all, a great value...

Disappointing Experience at Tru Hilton...

I recently stayed at the Tru Hilton (first time at this brand of Hiltons) while on a road trip to bowlimg green Kentucky, and while I initially had high hopes for the stay, my experience ended up being quite disappointing due to poor customer service.

After spending about half an hour trying unsuccessfully to make a reservation on the Hilton app, I decided to go to the hotel directly to book. The front desk representative was lovely, and we discussed a double points room rate. She kindly went off to check us in, and everything seemed fine at the time. However, upon checking out this morning, i didnt see any notice of double points added, I was gonna resolve quicly and easily with the Am Gm, butI was told there was no manager available until later in the day.

I called later to follow up, and was connected to a front desk employee who said he couldn't assist so he connected me to GM, I think his name was Todd, but I could be wrong. He explained that he couldn’t assist me directly, but offered me 1,000 points instead. When I calmly explained the situation and asked for my double points, I was taken aback by the response. The manager claimed that due to my use of “profanity” (which was completely unfounded—I only said “pissed” once), he felt justified in reprimanding me, calling me out for something that never happened. To be spoken to in such a manner, especially as a grandmother, is deeply upsetting.

I expect Hilton to fulfill its promises, including the double points that I was entitled to. I also expect better treatment from staff, especially when I am respectful and patient throughout. I am requesting that the points be applied as originally agreed upon and that this matter be addressed appropriately. I even want my room refunded after this appalling experience with a manager, probably my children's age.

I would appreciate a formal apology from both the hotel staff involved and corporate for this situation, as well as a review of how guest interactions are handled in the future. It’s disappointing to experience such a lack of care from a brand...

2 stars because of the breakfast. Otherwise it probably would have been only 1 star. We chose this hotel because it looked new and modern. Check in was easy and the man was very nice. Got to our room and it was a bit smaller than we expected but beggars can't be choosers. Go to use the bathroom and there are hairs on the toilet. Kind of off putting but easily cleanable. Sit on the bed and realize that a, it's an old bed and bed frame or a really crappy one and b, the bed sheet is a bit dirty. I know hotels don't clean comforters after every guest but if I noticed it, they should have too. It was by the foot of the bed and we already unpacked so we didn't want to cause problems. The real issue came when we went to go to sleep. We got 3 pillows that were so flat it was like laying on nothing. So my husband got 2 and I had to scrunch up the 1 so that it was kind of thick to sleep on. The bed sucks. Period. It creaks and feels like it's breaking and the mattress is lumpy. Just not what you'd think your getting in a new hotel. The worst was the smoke alarm that's just over the bed. It flashes a bright green light every few seconds that lights the entire room up. That made falling asleep really difficult. Constant flashing. Just awful placement or bad type to buy for such a tiny room. For a new hotel the furniture (tables and bed frame) they are already scratched, dinged, and missing chunks. It's like cheap IKEA furniture. It will not be nice looking for much longer which is sad for a new place. The breakfast was amazing. So many topping options for your breakfast. Carmel, apple pie, pumpkin pie, and marshmallow fluff on top of regular syrup for your waffle. Cheese, salsas, hot sauces, and ketchup for your eggs. All different kinds of spreads and jellies for bagels. It was a nice change from a standard hotel breakfast even though it was just the addition of toppings. It made it more fun. We won't be back to this particular Tru hotel but we look forward to trying others...