Monogram Inn & Suites — Hotel in Bridgman

A Hilariously Absurd Misadventure - What a Start to A Trip to Michigan!

Oh, let me regale you with the epic tale of my experience with the "esteemed" Monagram Inn & Suites. Buckle up, folks, because it's a rollercoaster of emotions!

Picture this: We were all geared up for a dreamy getaway at Monagram, but little did I know it was going to be more like a comedy of errors. Coming from out of state, my enthusiasm was dashed when they pulled off a last-minute vanishing act on us - canceling our reservation on the day of check-in, citing a mysterious "disaster” rendering the hotel “unable to accommodate guests in any capacity.”

So there we were, scrambling like headless chickens, trying to find an alternative while keeping our sense of humor intact. Bravo, Monagram, you sure know how to add that extra dash of adventure to our intended relaxing vacation!

And guess what we discovered when we decided to be detectives and investigate upon arrival to Bridgman? Absolutely nothing! The hotel was operating just fine, with guests strolling in and out like it was a walk in the park. The "disaster" must have been a stealthy naked ninja, invisible to the eye, making a quick getaway with all of the swan folded towels and rose pedals before we arrived.

The emotional rollercoaster we rode on this debacle was second to none. I mean, who wouldn't want a bit of drama and inconvenience on their vacation? It's the stuff that vacation memories are made of, right?

But let's talk about Monagram's impeccable customer service - or should I say the lack thereof? Their complete lack of empathy and truthfulness took their performance to an award-worthy level of absurdity. Bravo, Monagram, you've mastered the art of leaving guests dumbfounded!

In all seriousness, I get it - things can go haywire. But come on, Monagram, a little transparency and concern for your guests wouldn't hurt. Just a tiny sprinkle of honesty, and we would have applauded your candor. Alas, our hopes were crushed like a bug underfoot. But to have you break up with us via text message like a cheap Tinder date gone bad, is just low.

Here's hoping this misadventure was a one-time showstopper, and not a regular performance by the "Disaster Drama Troupe" that is Monagram Inn & Suites. Fingers...

I’m sure this place is nice if your reservation is actually kept and your room doesn’t get double booked. But is that worth getting a cancellation email THE DAY you are supposed to arrive because she didn’t realize the room was double booked?!?

I booked a girls trip back in April for a trip in late July and on the morning of our arrival, I sent an email asking if early checkin was possible. Within 1 hour, I got an email stating that she cancelled my room! Not a call or email before?! I called and ask what was happening, in a complete panic. She then texted me and said sorry, citing a “disaster” in the hotel - aka flooding from the rain the night before. I knew she was lying immediately though because she only cancelled once I reached out to her with a question. I also called the pizza place that’s connected to the inn and they said there was no issues and that the rain wasn’t bad!

How sad you have to lie when you messed up? At least take accountability and talk to me on the phone. Not only that but she sent me two other hotel options with awful reviews that were total dumps - thanks?!

Like I said, if you get a room here proceed with extreme caution. It seems that she doesn’t know how to properly manage the property and is incredibly...

I have spent 30 nights at the property over the past seven months and was satisfied. In August I drove 130. miles and arrived to find that the room was double booked No notice from the owner. I had to reach out to find the problem. Although I was informed by the owner that he was unaware of the situation, I found several reviews that were over a month old that expressed the same concerns with their rooms canceled. The owner stated that he problem would be resolved but obviously that never happened. We were told that we would be able to stay 12 days later but that was not true. We were placed in a house 7 miles away that had several structural and privacy issues and few of the promised amenities. We were required to stay at the house, even though there were issues, because the nearby hotels could not accommodate our extended stay requirements. |Bad oversight by the owner and the inability to be completely forthcoming about the situation was the recipe...