Sleep Number — Hotel in Broomfield

This is a story, and I will keep it succinct.

TL;DR, Steven's kindness, empathy, and understanding were on par with his salesmanship in the most human way.

About six months ago, I had just started a new job after six months of tumult. I set up my old Sleep Number p5 that was a gift many years ago and the remote was no longer working. I had researched the cost of a new brain for the bed and didn't really want to go there, let alone a new bed. I called up the Flatirons location and asked if there was any way to get a new remote.

Unfortunately, there was no way to order that remote because it was a legacy product from a significant time ago. Coincidentally though (perhaps), one of the employee had found an old remote for that series of bed and had just been holding onto it in case a situation like this arose. At no charge, he offered it to me. I came in and picked it up.

Now, I used to train salespeople in a high-relationship environment and whoever hired Steven did really well by the company--I would have snatched him up in a moment. He is present, warm, funny, and does his job with the understated excellence that only a professional can. As we spoke, I mentioned that I might be in the market around mid-October for a bed if my new job went well. I let him know that I wanted him to follow up with me around then to see if something was feasible.

Months later, Steven followed up and had to left a very inviting message. I was able to return his call a few days later. That conversation felt less like a try at a sale and more like the continuation of our conversation from months ago. He either has a great memory, took great notes or both. He sets up an environment to listen, qualified very well, and really just helped me get clarity on my present situation and if I even wanted a new bed.

I did, as work was going very well; I came in and he guided the process in a way I always tried with my customers when I was in his position. So in short, go see Steven even if you're not clear on what you want yet. He's in it to help you get clarity on your situation--and if that's a bed from him, great; if not, you will both walk away haven't learned from...

A Heartfelt Thank You to Stephen at Sleep Number, Flatirons Mall

I wanted to take a moment to express my sincere gratitude to Stephen at the Sleep Number store in Flatirons Mall. My wife and I recently purchased an i8 mattress, and our experience was exceptional from start to finish, thanks entirely to Stephen's outstanding customer service.

What impressed us most was Stephen's genuine approach to understanding our unique needs. As a combat veteran with multiple injuries, I require specific support, while my wife tends to run cold at night. Rather than pushing us toward the most expensive option, Stephen took the time to have a thoughtful, low-key conversation about our sleep challenges and preferences.

His knowledgeable yet unpressured guidance helped us navigate the various models and features. Stephen listened carefully to our concerns and recommended the i8 - not the priciest model, but absolutely the right one for our situation. His expertise was evident in how he explained the technical aspects of the mattress while remaining focused on how those features would address our specific needs.

The personalized attention we received made what could have been a stressful purchase into a pleasant experience. Stephen's patience, honesty, and genuine desire to help us find the perfect sleep solution rather than maximize commission was refreshing and appreciated.

Since our purchase, we've been enjoying significantly improved sleep quality. The i8 provides the perfect balance of support for my injuries while keeping my wife comfortable throughout the night.

If you're in the market for a new mattress, I cannot recommend Stephen at the Flatirons Mall Sleep Number location highly enough. His customer-first approach and deep product knowledge make him an invaluable resource for anyone looking to improve their sleep quality.

Thank you, Stephen, for your exceptional service and for helping us find the perfect mattress for our...

My Girlfriend and I recently moved in together and my softer mattress was causing her back/hip pain. We decided to look into a sleep number bed since it was recommended to us by a close family friend as we could not agree on mattress firmness.

We went in just to look and get more information and ended up purchasing two days later after we thought it over. Thomas Sparks, the gentleman who helped us was extremely knowledgeable, personable and not at all pushy. I really appreciated his demeanor and the time (over an hour I believe) he spent with us to make sure we had all the information we needed to make the best decision for us, even if it wasn't a Sleep Number. A large factor in our decision to purchase was Thomas himself. It is not often that a sales rep can make a purchasing experience as easy and pleasurable as Thomas did. I should know, I've purchased nearly a dozen vehicles in my lifetime so I've experienced a wide range of salesman.

We have only just had our bed delivered today, and I have not yet slept in it so this review is purely for this store and the Salesman/Store manager, Thomas Sparks. If you do stop in this store, I highly recommend you seek him out, you won't be...