Charleys Cheesesteaks — Restaurant in Broomfield

Very unimpressed with this place. I had to repeat myself more than once to get a total of two toppings added. I also clearly told him just ranch on it and he starts putting mayo on instead. When I stated that I wanted just ranch he was like, uh so no mayo? Umm... Obviously they don't sound alike, so no. He didn't scrape it off even, but rather just left it. Ok.. I guess fine. Then, the same guy was only going to make one sandwich instead of the two I ordered to go (same exact sandwiches). I understand a different guy rang me up but they have a tv screen you can see what the customer ordered on. Then, to top it off... He rolled the sandwiches like a burrito when he placed them in the foil wrapping (so the bread was facing vertical instead of horizontal)!!! I had to tell him to correct it so that they would lay flat when my boyfriend and I were to open them so they wouldn't fall apart since the bread was supposedly toasted (it wasn't, was mushy when I got home 5 min later). Seriously isn't that hard to figure out how to wrap a sandwich. We won't ever be going back there due to the rudeness and incompetence of...

Ordered from here and was horrified at the people making everyone’s food. Luckily the gal making my sandwich had put clean gloves on and I watched her make my sandwich. When it was cooking on the grill thing, I noticed the guy next to her making a couple other sandwiches and to my disgust, he pulled out his phone with his gloved hand and started talking on it! He stood at the back talking and talking and then came back and touched the food with the gloved hand that touched his dirty phone! Should’ve took a photo of him but it was some Hispanic dude. Learn food safety!

I’m glad my sandwich wasn’t touched by him but still, that is wrong!

After that, I will never eat at this location again if I’m up here again!

I swear, this food court in this mall has sanitary issues because I’ve seen it at other places at the food stand.

Food was ok and the strawberry lemonade was refreshing but other than that, won’t go back to this...

Charles Philly has been my favorite ever since I was introduced to it. I am from Texas and I always get my philly from grapevine Texas location and never got disappointed, especially with the online order I always get my order right and the employees over there is very nice and courteous but today I am very disappointed with this location. I ordered online which was ck philly combo and missing fries. Good thing I checked near food court and found out that the fries were missing I immediately went back to tell them that the fries were missing, surprisingly there was no sorry or any apologies gesture instead the ladies were unknowingly talking with each other. Literally no sorry at all. What type of a customer service is this? Like total lack of proper management and 0 customer service. All I expect was an apology after messing up with my order?? All of the staff lack...