Lovesac — Local services in Broomfield

My husband and I recently purchased several pieces from Lovesac. We first researched the product online and then visited the local Flatirons location to see the Sactionals in person as well as ask any questions we might have.

Colton greeted us warmly and answered everything we threw at him. Not only was he super knowledgeable but did an amazing job of balancing his availability with letting us have our space to discuss privately. He was perfectly personable and we really enjoyed working with him. He never made us feel like we were asking too many questions. He was continuously eager to help in any way he could.

Colton communicated with us clearly when we did make our final choices and he made the ordering process super simple. A couple weeks later, as promised, we had all our pieces delivered to our door.

After putting all the covers on and trying a few different layouts, we realized we had ordered a few too many pieces. I called the Flatirons location to inquire about how to proceed with returning these items.

JT was immediately ready to look up our account and get return labels sent to me through email. The call was amazingly quick and easy. He even explained to me the next steps of setting up a return pick up through Fedex. JT did call me back almost instantly, just to check he did not overlook the type of return I wanted to make. After all was confirmed, he quickly sent out an email with all the shipping labels.

A couple hours later I attempted to call FedEx to set up a pick up time. The woman helping me told me that she was not able to set the pick up due to the information not coming up on her end.

I did reach back out to JT to see if we could figure out what the disconnect was. He instantly apologized for any inconvenience, even though the problem was with FedEx. He then took it upon himself to set up my return for me through their FedEx portal. I was all taken care of in less than 5 minutes! He was so helpful and jumped to action to make sure I was completely taken care of.

It has been a very long time since I have received customer service that was so flawless. I can’t rave enough about the interaction that we had with both employees and also the policies of a company for making sure satisfaction is guaranteed. Amazing experience at...

I had never heard of Lovesac before until we got a card in the mail giving us a free $600 couch section if we came in and went through their song n dance to sell us one. We had just bought a huge sectional couch with multiple configurations so thought we would go in to compare.

The Good: The staff was really nice and friendly, and although were trying to push the sale of the items, didn't really make it awkward or feeling pressure in doing so. They knew their product and everything that could be done with it, and made a really good presentation for the couch and pieces. After which they happily did the paperwork for the free couch section that we were promised.

The Bad: The price tag on these things is insane. I don't honestly know how anyone in happy with what they pay for them. The small section piece that we got is sold for $600 and I would be nervous to use it on a regular basis. Its made of simple wood, and simple fabric. That holds together and links with just a simple metal bracket. If you want anything else, its extra. ALOT extra.

The Brand new sectional we bought a month before we went for this, is a full length couch with 2 side sides that can be rearranged into various combinations and pit formations. Its a strong durable material and cushioned and that was only $700 for the whole thing.

The first time I sat down on this thing from Lovesac I heard the wood creak which instantly made me nervous. As a whole it resembles those demo display couches that you see in places that are like Dog Bed size. Really really just not impressed in the slightest. The full couch and all the parts to equal what I have will run you about $3800 as its basic level.

I just don't see the value in this as furniture. It's not that comfortable and feels really cheap. Even looking at and testing the other models in the store, I really wasn't all that impressed with them and kind of felt insulted at the price tag for what they were. To be honest, if they would pay for shipping, I would return the free one I got just from not really wanting to use it for fear of it breaking. I could be judging this too harshly, but I just really do not like it or the products they are trying to sell...

We love our new Lovesac couch. Extremely comfortable. We’ve been less than impressed with the customer service for delivery. Apparently a few pieces were back ordered. We received an email from someone saying we could respond with questions, but the person who sent the email never responded to any of our questions. After an incredibly expensive purchase, we expected a response to an email from customer service that specifically offers a response?!

We have been very in the dark on the delivery. Yes, FedEx Delivery Manager is helpful, but FedEx can’t tell us how many packages to expect (15 so far, and haven’t received everything) or how long we should expect to wait for updates on back order items. The guy in the sales room was great, but we are very unimpressed with the overall company’s approach to customer service outside the showroom.

Also, as the “most adaptable couch” it would be really nice to include a set of blocks with/for each purchase. It would be nice to be able to experiment with the layouts possible with the set of items purchased. With the huge expense, and challenge to remember layouts discussed in the showroom, it would be a nice gesture to include the blocks, instead of charging an additional...