Dream on…
While walking about the Flatiron Crossing Mall, Emily mentioned how she wanted some chocolate ice cream. We ended up in the food court and saw this little boba tea station. I asked if she wanted some and she said yes.
We walked up and stood there for like 3 minutes before the guy working the station turned around and looked at us. He was in the middle of making 3 drinks so I wasn’t too upset about the wait but the gentleman didn’t even acknowledge us standing there. He turned around, saw us, then went back to making drinks. It took him about 10 minutes to make the drinks but then promptly took our order with no enthusiasm or care. I ended up getting a coffee mocha milk tea with almond milk and Emily got something that struck her fancy.
Without saying anything else, the guy turned around and started making our drinks. It was about 5 minutes later that they were ready and we grabbed our straws and sat down. This is the first boba place I’ve been to that isn’t sealed. Dream Bubble Tea uses these domed lids that have panda ears on them. Adorable, if you ask me.
The lack of customer service aside… this wasn’t a good drink. That may have been my fault for getting it with almond milk instead but it was just a weird blend of mocha and almond that didn’t mesh well at all. I did finish the drink but that was mostly due to trying to eat all the boba at the bottom. Without those, I could’ve tossed the drink and not missed it at all.
While we sat there, drinking the boba, the guy just kept getting people coming up and ordering drinks. Emily and I honestly think the guy just hates the job or didn’t want to be there as there was no enthusiasm in him helping the next few guests either.
I feel bad for giving such a low score but since I do these based on my experience there, there’s not much I can do to sugarcoat or try and overlook things. Poor customer service with a disappointing drink (again, that might be my bad) is just how my experience went. Never let mine (or someone else’s) rating dissuade you from going. You may go and have the best drink...
Read moreI always take my kiddos here when we come shopping to the flatirons. The language barrier is always a little difficult but we always end up understanding one another. The second to last time I went they were out of tapioca boba and they ended up helping my daughter decide which other boba was better for her drink. So this last time I went 5/24/2024, I wanted to make sure that they had the regular tapioca boba, the tall gentleman with long hair rolled his eyes at me when I asked him if they had regular boba. My 7 year old daughter even asked me why he did that. For a 7 year old to even notice then you know the attitude and eye roll was too much. It was unnecessary. I was just asking just in case I needed to pick a different one, I didn’t have to be given attitude for asking. Other then that my husbands boba was good but my daughters boba was definitely bland and had no ice. We’ve had the taro milk tea boba before and it has tasted really delicious, this one wasn’t sweet and didn’t taste like a thing along with it being warm. I would say maybe next time try not to be rude to the customer. We to have a job and come spend our hard working money at your shop, the least we can get is a...
Read moreI’ve moved from the area so I’m unable to come to this amazing place and boy do I miss it. This is the best bubble tea I’ve had! My favorite was the taro. The couple who own this place are always so kind and friendly, and you can tell they’re very hard working. I wish nothing but more success to this amazing spot and I encourage you all to give it a try if...
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