Mattress Firm Bloomsburg — Hotel in Buckhorn

Mattress Firm was the first and only place we went to to shop for our new King mattress. We worked with John at the Bloomsburg store who was nice, but after everything was said and done and I signed for financing, I did not feel taken care of at all. My mattress was supposed to be delivered on a Wednesday and instead of calling me to let me know of a change in the delivery schedule, the person who answered the phone made me feel as if I was bothering them and told me they’d call me back. I got my mattress two days late which, fine, no big deal. Would’ve been nice if they would’ve had the courtesy to reach out to me first before I called at the end of the day. We were told upon purchase that the mattress had a 10 year warranty on it, and if we for any reason wanted to return the mattress within 60 days of a sleep trial, we could. Here I am 50 days into my purchase and we made the decision to return. I called and was told I am eligible to return the mattress but it would be $600 out of pocket!!! INSANE! Apparently these fees include a pickup fee of $300 and a “re-stocking fee” which is also $300+ because the mattress is used and cannot be resold…. The mattress is a $2,400 Serta and we were NEVER told about these fee’s upon signing. MAKE SURE YOU ASK ABOUT THIS! I feel as though the “sleep trial” is a complete scam, they’re going to make sure you’re stuck with the mattress or they get a huge portion of the price regardless of their customers care. Could you imagine returning an item at any other store and being told you have to pay a fraction of the price to return it? I’ve done a lot of shopping in my life and have never come across such blatant disregard to inform customers of this hidden bait & switch policy that screws you in the end. So...

I was a bit hesitant to shop here for a mattress initially. I’m glad now, that I went in. The salesman was knowledgeable, and helpful. Not pushy, as I had sort of expected, his female co worker was also pleasant and engaging. I had been told by family and friends, to avoid this store. With an open mind, I’m happy to report the complete opposite. He worked well with several last minute changes (when I ordered a larger size of the Purple, and then also needed sheets, pillows, and a platform), answered all of my questions to my satisfaction, and was personable. Delivery was incredibly prompt. The delivery crew was professional, though a bit unpleased initially, as they had to carry it up a big flight of stairs. They wore shoe covers, and masks and worked quickly. They didn’t need long to assemble the frames in the spot I had already cleared out. Once the mattress was unboxed and cut from it’s plastic, they cleaned up the packing materials, left the sleep masks, samples and pillows took a photo and left. Granted, I’m writing this review only after this single time of laying in the bed, but the entire experience couldn’t have gone any better. As a veteran, I only wish more things in life would go this smoothly! Thanks to everyone involved, outstanding job guys. I’ll amend this later specific to my choice...

Wonderful experience at this store. You can always go purchase a mattress at Sams Club for cheaper but you’ll be buying the bottom of the barrel of any manufacturer line. We did that and after five years we were ready to burn it (it didn’t hold up and we’ve had back pain after about two years). Those big box stores work for economy but for the long run invest the money (you’ll save on physical therapy and chiropractor co-pays).

The experience was wonderful as the salesman tolerated my two year old running around the store with my wife chasing after him. We tried out (laid on) about eight total mattresses and finally decided on one. The price on the mattresses are definitely a sticker shock but just like buying a car; he worked out a better price. My wife chimed in at the end of the deal to ask if they gave a military discount (as I’m retired Army) and he provided a better price. Purchased late evening around 6:30 pm on a Thursday and free delivery to front door Saturday. Sounds great to us.

Overall - The experience has been great so far and I can update the review later if the mattress doesn’t hold up. I give them five stars at this point. Thanks again to the salesman for his expertise and...