Starbucks — Restaurant in Hemlock Township

I’m happy that Starbucks finally decided to place a store in the area that is not on the college campus. The drinks at this location are on par with Starbucks quality and the staff is friendly. I especially appreciate that they are open by 0530 in the morning because that is the time my commute passes this location, any later and I would have to pass.

The one frustration I have with this location is that it is not a location where one can get any work done if necessary. The design of the modern building with a completely open floor plan, high metal ceiling, and concrete floor makes the loud music and regular noise of the workers/guests reverberate and become totally unbearable even with headphones on. Additionally, the WiFi is terrible! It connects very easily but is so slow that even email won't load let alone any other type of website. I questioned the manager and he said that they 'can't get high speed Internet at this location'. This makes no sense because the surrounding businesses/restaurants all have high speed Internet. I am not opposed to paying Starbucks prices if they would have an environment conducive to getting some work done while there.....or at least being able to hear...

I just wanted to give feedback on my recent visits . Twice in the past week, I have gone through the drive thru at the Buckhorn, PA Starbucks and ordered a HOT drink ( I specifically said a tall HOT latte or macchiato, etc ) and both times I received an iced drink. The first time I saw that the guy rang it up on the screen wrong, but I let it go. Then it happened to me again this morning and I was given an iced drink. This time I admit I didn’t check the screen after ordering, and that’s on me, but this is annoying that it keeps happening after I specified what I wanted! I don’t understand what the issue is! And if you don’t specify that you want a hot drink - many times the person in the drive thru doesn’t ask you, and you are given an iced drink. I’m sorry it’s still winter and I want a hot coffee! Also the Starbucks app is useless, there is nowhere on the app to actually complain (unless you want to call customer service). The app doesn’t let you email your feedback ( the email link goes nowhere) and the chat doesn’t connect you to a live person , it keeps stating it doesn’t understand your question and routes you to other frequently asked questions 🤦🏼‍♀️. I’m so sick of poor...

Everytime I come in here to pick up a doordash order, the order is sitting out not put in a bag, I ask one of the girls if the order was ready and she responded “uhh it’s probably not ready” I wait almost 10min and I ask another girl if it’s ready, “oh yea it’s been ready, it just needs to be bagged up” time wasted all because there’s miscommunication and no preparation. It’s already hard enough to get their attention and on top of that I get attitude and ignored when all of this can be prevented if the order was bagged up and put out. The one girl apologized for not having it out because they say people steal it but how does that make any sense when they can have mobile orders out but not doordash orders? Yea idk i just want to get my order and go and I know you guys are busy and serving customer service and I know dashers don’t mean a lot to you guys but we’re doing just the same service...