Hampton Inn Cabot — Hotel in Cabot

New hotel that is clean and nice looking. Service is lacking compared to all other Hampton Inns we have stayed at, mainly with regard to breakfast. My guess is it's not a high occupancy hotel and so management is trying very hard to control costs.

I always travel with my two kids (6 & 8 years old) and husband and we always stay at Hampton Inn hotels. Breakfast is one of the biggest reasons we do. We love the usual variety offered, but the Cabot hotel was disappointing. Each of the examples I am about to list are minor on their own but the totality left us pretty sure we will not stay there again.

Breakfast attendant only put out very minimal items. There's such a thing as working smart, not hard, and this approach made for more work for the attendant, who was constantly refilling even though there weren't a ton of people there.

Examples include: Only one of each type of muffin (3 total muffins!) and one of each type of bagel at a time (2 total bagels!), and two slices of each type of bread (4 total slices!) at a time. Only two yogurt cups out at a time. [they upped it to 2 of each muffin type (6 total) and 3 yogurts at a time on Saturday since it was busy] No mini scones we've come to look forward to. No hard boiled eggs. No orange juice (note said they were out) Only two types of cereal - fruit loops and raisin bran (although this was alway fully stocked since it's not perishable). This was our experience repeatedly over three mornings (Thursday, Friday, Saturday). We skipped breakfast on Sunday as we were over it by then. Friday was biscuits and gravy day and they did not put out oatmeal since the pot was used for gravy. I usually eat oatmeal regardless of the hot meal choice but especially on biscuit and gravy day since I don't care for that meal. I have never seen oatmeal not out just because it was biscuits and gravy day. Also on Friday, the one caraffe of dark roast coffee was not refilled until asked. This was around 8:30 am (still fairly early). Attendant had removed the empty caraffe and after more than 5 min passed my husband asked if she was bringing out more coffee, and only then she said she would make some more but that it would be a few minutes and pointed us to the light roast at the front desk (which looked like tea - yuck).

Also the dark roast is only out for breakfast. Everywhere else we've stayed keeps it in the common area but Cabot has it only in the breakfast area and only during breakfast hours.

Our king room only had two sets of towels. We always pick a king room and never have had to ask for more towels. There's always 4 sets. The front desk told us they only put four towels in queen rooms.

We were told we just had to ask for refills/more of whatever... And yeah that's true, they'll do it if you ask. It's not a big deal to ask, but asking gets old when you do it over and over. It also starts to feel contentious. Just put out some more stuff so people feel a little more at home and welcome!! I'm not for wasting food but when there's 10 people in the room eating and they only put 3 muffins out, it feels weird.

Our trash was emptied and towels refreshed one day out of 4. That wasn't completely terrible or anything but they didn't make the beds when they did it. I don't care that much that, but everywhere else makes beds when they refresh the room. So if that's your thing, maybe you have to ask for that too. Also when they did that one refresh, we were out of facial tissues and they did not refill them.

One more odd annoyance, the elevator beeps were so loud we literally covered our ears when we rode the elevator. Never had to do that before in any elevator my whole life, regardless of where.

Like I said before, none of this is a big deal but altogether it makes for a stark contrast with other Hampton Inn locations. I'd much rather stay at an older one that has...

This review is pertaining to the treatment we received from a Hampton Inn employee. My husband is A Silver Hilton Honors Member. I made 2 room reservations for September 17 and 2 room reservation for September 20, 2025. One of the rooms was for my husband and myself and the other was for a couple that was traveling with us. On the 17 my husband went into the hotel, checked us in, showed them our card for Service Dog, with No Issues Or Problems. On September 20 my husband went into the Hotel to check us in But was unable to do so. There was an employee behind the desk named Tori, she first wanted proof from me. My husband came out to the truck, I gave him my Drivers License and he went back inside. This time Tori informed him she would Not Check him in without “putting eyes” on me. I went inside, Tori wanted to know “What kind of “Service” I needed my dog for? I handed Tori my card and told her she could call the number, she informed me that “She Could Ask Me What Kind Of Service My Dog Was Used For.” Tori proceeded to print out paperwork that we have Never been ask to sign before, ask for the License Plate Number on our Vehicle, and Also a form she stated to sign and included “What kind of Service My Dog Was Used For.” I signed the form, BUT I DID NOT INCLUDE WHAT SERVICE WAS PROVIDED. We travel back and forth from Georgia to Oklahoma and Texas at least 7 times a year, and when we decide to stop for the night we have chosen Cabot Hampton Inn. As of this writing, that Will No Longer Happen! I have made reservations for us most of the times when we travel without any issues at all, except for this time. This employee “Tori” was very Rude, UNTIL 2 other people showed up behind us to wait for assistance. Another thing I Have Never experienced; From all the reservations I have made with Hampton Inn Hotels, I have Never received a “Text Message” from the employee that checked us in. Amazingly the “Text Message” was received After the fiasco at the front desk. Funny how the “Text” ask “How’s everything so far?”-Tori. There Are Other Hotels In Or Near Cabot That We Will Choose...

The photos are from a standard room with two double beds. I had booked a king size bed with our room but this is the room we were booked into. After calling the front desk, I was advised they had no rooms with a king bed available even though I paid for room with a king bed. I also inquired about a room with two queens at the very least but was never called back to advise if we could move to a room with two queen beds. It was a special couple night away and we couldn’t even sleep in the same bed because double beds are too small for two people when one moves around a lot I when they sleep. The room was nice but no final clean after construction was done as there was dust on the mirrors and headboard. It’s a brand new hotel so not complaining just was surprised. The front desk did comp one drink and two candy bars for the inconvenience of the room but this was shared in passing my fiancé in the hallway who did not pay or book the room. I give grace that it was the first weekend open and they are still learning the ropes but the whole point of our stay was not to sleep in separate beds. It was a bummer for sure. There was a huge group of kids running around the hotel the entire time that were unsupervised by parents and that was annoying… We went to swim and there were no towels at the pool. So grab room towels if you go to the pool so you don’t have to go all the way back to your room to...