The Home Depot — Local services in Cabot

My 10-yr old son and I went to this Home Depot to buy more wall tile because I needed 20 additional pieces. The tile can be bought individually or by the case or box. Prior to this, I had bought one for a sample piece to make sure it was what I needed, but I happened to be in NLR that day and purchased it at that location. When I went to the self-checkout that day, I quickly saw there was no sticker/barcode on the tile to scan, but there was a number printed on the back; unlike Walmart, the register would not let me put in the number and look it up for myself. The employee that was working the self-checkout immediately came over and asked what problem I was having. I apologized and said I didn't notice it had no sticker and was sorry she had to take the time to help me for a 14 cent item. She politely told me that even though the tiles could be bought individually, none of the tiles had stickers/barcodes on them. It was only on the cases and boxes, so I had done nothing wrong, helping resolve any issues at self-checkout was her job, and she would have to enter it for me. It took her less than a minute to do so; I completed the purchase, thanked her again and left. Once I verified the tile was what I needed, I was closer to the Cabot store, so I bought a case there. It, of course, had the bar code, so no problem at self-checkout. When I realized I needed 20 more, I was closer to the Cabot store and returned there today to buy them. I headed to the self-checkout since four of those were open and only one with a cashier was and had a line. Only one of the self-checkout registers had a customer. I started to scan my first tile and remembered that I would have to ask the employee working that area for assistance. She was less than 3-ft away and just standing there since the only other customer there did not have any issues. I asked her to please help and was starting to explain the problem. She interrupted me, said the number on back could not be scanned, and had a tone like I was an idiot. I said, yes, ma'am, I knew that, but I needed her to look up the number and enter it since a customer cannot. She said, "That would take me too long. You'll have to go to the cashier over there.", pointed to the one full-service register, and walked back over to where she had been just standing and continued to do nothing. I said, "uhm hm" in a disgusted mutter as I walked away because I was appalled at her refusing to do her job while I had to go stand in a line where the cashier there had to look it up. It only took her less than a minute to do it, but she had multiple customers while the other employee was doing nothing! While I was walking the 6-8 ft over to the other register, I told my son that was bull about her telling me it would take too long because the NLR employee had quickly done it and even told me that was her job and shook my head. The employee waits until I'm at the other register waiting in the line and yells across the distance., "You have a nice day!" in a sarcastic tone that really said F you. I feel that was very unprofessional, and it made me mad. I told my son to walk back over and get her name off her name tag since I did not want to lose my place in the line, and I needed it because I would be calling in a complaint to the main company number and posting a bad review. She tried to hide it from him when she saw what he was doing. Not sure if it is allowed to post her name here, so I won't, but the main company will definitely be hearing it. Needless to say, I do NOT recommend this store and will be taking my...

WARNING AVOID HOME DEPOT AT ALL COSTS. (There is a Lowes in Jacksonville, AR thats only a short drive to better service)

I bought 2k worth of items on the Home Depot website.

There was an option to pick up the items in the store on the same day.

Day 1: Placed my order and was called a few hours later by an employee saying they didn't have one of the items. They offered a refund or that they had a more expensive option.

I was happy to pay for the upgrade and told them so. I went to the store before close that day and was told that my order wasn't ready yet.

Day 2: Called, order still incomplete. I mentioned the missing elbow and was told that the order was still showing up incomplete so they couldn't release it to me.

Day 3: I didn't have time to call or deal with them.

Day 4: I go to the store and waste 2 hours while an employee called their boss and the tech department to try to figure out why it wouldn't let them delete that item. The employee was really nice and warned me that their system was awful and that this happens a lot. I felt bad that the in store employees are getting screwed over by cooperate.

Until this point I was happy to upgrade, but after being messed with for so long I decided I just wanted a refund and didn't want to spend any more money with Home Depot.

After the 2 hour wait an employee offered to help me load the items they did have into my truck while the other employee tried to get the refund to go through. 20 more minutes to get it all loaded and then 10 more minutes waiting in line to get the refund only to be told that they wouldn't be able to give me one until the online orders that I had shipped to my home had arrived and cleared out of the system.

On the store console it appeared that I owed $850 that I had already paid and until the online site had cleared it they couldn't offer me a refund. At this point I expected to be offered the higher priced item in exchange for all the bs they had put me through, but no. All they were able to do is offer me the 2 page equivalent of an IOU.

I run a small business and all I can be appreciative of is the fact that this wasn't for a customer because I would have lost the account.

Now I've just checked the tracking for all the items that were being shipped to my home and 2 of them are delayed an entire week from the shipping time that was on the website. I had confirmation emails for each package stating that it had been shipped out the day after I ordered it, but the tracking shows that it hadn't been shipped out for at least 2 days and on one item 5. I usually dont mind waiting for online orders, but dont advertise for something you cant do.

Between my business and my home I have spent well over 10k this year alone at Home Depot and after all of this I just can't see myself going back to buy another item. I'll drive the extra 20 minutes to shop at Lowes or just start ordering everything off Amazon like everyone else seems to do these days.

With reported earnings of $7 billion you would think Home Depot would be able to afford a website that actually works. They know its a problem and just dont care about screwing over...

ABSOLUTELY HORRIBLE.

One of the WORST customer service experiences Ive ever had. The wait for help is at least 20-30 minutes and when/if someone does finally come help you, you'd better not be a female. First time this was an issue was about 6 months ago - an older man behind the paint counter. He refused to help, patronized us, told us we were wrong about something quite literally displayed on the sign on the counter, and refused to help again and raising his voice at us. It got to the point that we spoke to management and walked out and waited for a different person to be behind the counter. Now today, this morning, my wife went to pick up nails for a project and it took almost 30 minutes for someone to "help" her after multiple people refused. The employee up front called for help, and instead of going to my wife, the old man went to the front counter and they proceeded to watch her and laugh for at least 20 min. When he finally did go over to "help" her, he redirected her away from everything she needed. All she needed was a box of nails for a specific project. He treated and spoke to her so poorly she left.

Making the drive to Jacksonville to...