After trying this location for the first time on a regular route between our home in Nashville and Gulf Shores Alabama, this will not be our regular stop! It was a little pricey which is fine if you get what you pay for. And we paid an additional $75 to bring our small dog. |The room was small but comfortable except the bed was directly across from the heat/ac unit and air is blowing on you directly if the unit is in use. Not a big deal, but we were traveling on Saturday night and before 8:00 housekeeping was running a loud vacuum cleaner in the hall directly outside our door. Almost seemed like she was pushing us to be out of the room already. The microwave in the room didn't work, and the coffee from the coffee bar was cold. Had to take coffee back to the food area to use their microwave. We reported the broken nicrowave and also that housekeeping had been very noisy pretty early on that Sunday morning, but the front desk employee didn't respond to either, even note the microwave needed to be replaced. Just a very curt "sorry". The housekeeping staff we encountered in the hall was either nice and smiling or completely surly. The check in front desk crew was nice, but as noted, the check out front desk had no custsomer appeal at all. We won't be...
Read moreVery nice staff at check in. They ran to get a wheelchair when they realized I was ill so my son could check in. They provided me with bottled water which I repeatedly dropped. Even as I was apologizing for the mess and not being able to talk right they were telling me it was all okay. They didn't mind. Little did they recognize the symptoms of a stroke. I believe hotel staff should be instructed in some symptoms of basic things that can be major. My son, who is mentally handicapped, made me get off the road because my driving was scaring him. I was so out of it in that lobby, while I sat there while my son unloaded our stuff, and now after months of falling, dropping so much stuff and generally feeling so weak we realized what had happened. I was having a stroke while sitting there. I wish someone could have seen and known what was going on. They could have called an ambulance and changed the rest of my life. I guess the room was okay. My son, who can't drive, walked out to bring me food which I never touched. He never complained later and believe me if something was wrong we would have heard about...
Read moreI want to say thank you to the whole crew of this hotel. Unfortunately this last trip wasn’t a normal trip down south for my husband & I. My granddaughter had passed away and we had to go take care of things. The love , peace, respect, & empathy we got from the members of this hotel was amazing. I can’t thank yall enough for being so kind to my family. The support you gave us anything we needed yall were there. Thank you to the hotel manager & Kim Mcconaghy for all you did for us. I can’t remember everyone’s names I know the tall guy on 3 rd shift was amazing and friendly. The ladies in the kitchen that cooked breakfast & coffee. The lady at front desk with the blonde hair that had to rest our keys because we was extending our stay thank u! It’s not everywhere you go and a business makes you feel like family. But this one did and I will stay here every time we come to south Alabama this is my home hotel. The beds were soft so when we could finally sleep we did get sleep. Very clean, safe , quiet most of all. Please let everyone know this is the best hotel and we...
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