+EV Games — Local services in Camarillo

So I've never physically been here, so I can't speak to the actual storefront itself. However, I did place an order with these guys through TCGPlayer to pick up some pre-order cards for Ravnica Allegiance. My experience with the people running the store through this was deplorable. They did not respond to any of my messages, refused to cancel my order when I requested a cancellation days in advance, actually shipped my pre-order early in order to circumvent having to provide a refund, and left me to hash it out on my own. As a pre-order seller, they are required to accept all cancelation requests and respond to messages within 2 days. Even after I returned the cards to them unopened, they still did not reply to my messages or provide a refund. Oh, and the order was for $7 worth of cards. $7 was enough for them to screw a customer over.

I assume California has many other wonderful card and game stores that care a bit more about...

The store did not fulfill my order. Despite sending multiple emails requesting an update, the order remains unfulfilled, and I have received no communication back.

Edit - Finally shipped my order but I was lied to by whoever answered the phone. Called on the 8th after no one returning my emails, was told "your order shipped earlier this week and you should have it by Monday (11th)". When I asked why it still showed unfilled online and why no tracking number could be provided I was told because your system only updates every 12 or 24 hours. Being that I was told it was already shipped earlier that week, I called on the 8th, and I should have the item by Monday; the order status would have been updated with a tracking number. Later that night, nearly 9PM, a tracking number was generated. USPS tracking proves I was lied to, the order had not been shipped. Tracking also proves the order was not in USPS possession...

I found their store online and saw it was within driving distance to pick up versus paying shipping. The reply was to arrange a pickup with their physical location. Np. As per Google, the store hours were operational until 10 pm. I called and was told in a snippy reply that they're closed and the person I'm speaking with doesn't handle orders. Very well. I found the same card I was GOING to buy for $125 for sale at $90 somewhere else. I decided the other two items can wait until I find them for less. My money deserves to go to a business without attitude. There is a plethora of options, I'll shop online instead of supporting a local business...